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Social Media Customer Support Jobs (NOW HIRING)

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Atlanta, GA What Youll Do The Social Media Intern will support the team as the voice of our clients ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Atlanta, GA What You'll Do The Social Media Intern will support the team as the voice of our ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Golds Gym DC Metro

Social Media Support

Chantilly, VA · On-site

$15 - $25/hr

We are seeking a creative, organized, and dependable Social Media Support team member to help ... Experience with social media management, reputation management, or CRM systems preferred. * Highly ...

Posted today

Taziki's Mediterranean Cafe

Social Media Specialist

AL · On-site

Serve as the social media customer service point of contact Qualifications: * 3-5 years of experience working directly with social media for a brand * Bachelor's degree in marketing or related field

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Social Media Customer Support information

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$5

$24

$39

How much do social media customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for social media customer support in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a social media customer support?

To thrive as a Social Media Customer Support, you need excellent written communication, problem-solving abilities, and a strong understanding of social media platforms, often supported by experience in customer service or related fields. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and knowledge of brand tone guidelines are typically required. Patience, empathy, and adaptability help professionals effectively handle diverse customer inquiries and de-escalate challenging situations. These skills are vital for maintaining a positive brand reputation and delivering prompt, high-quality support in a fast-paced digital environment.

How does a social media customer support specialist typically collaborate with other departments within a company?

Social Media Customer Support specialists often work closely with teams such as marketing, product development, and technical support. They relay customer feedback and frequently asked questions to these departments to help improve products and services. Effective collaboration ensures that customer concerns are addressed promptly and that consistent messaging is maintained across all channels. This cross-functional teamwork is vital for resolving complex issues and enhancing the overall customer experience.

What is the difference between Social Media Customer Support vs Social Media Community Manager?

AspectSocial Media Customer SupportSocial Media Community Manager
Primary FocusHandling customer inquiries, resolving issues, providing support via social mediaBuilding community, engaging followers, managing brand presence
Skills RequiredCustomer service, communication, problem-solvingContent creation, engagement strategies, communication
Work EnvironmentCustomer support centers, social media platformsSocial media channels, online communities
Common Employer TypesRetail, tech companies, service providersBrands, media agencies, marketing firms

While both roles involve social media, Social Media Customer Support focuses on assisting customers and resolving issues, whereas Social Media Community Managers focus on engaging and growing online communities to enhance brand loyalty.

More about Social Media Customer Support jobs
What cities are hiring for Social Media Customer Support jobs? Cities with the most Social Media Customer Support job openings:
What states have the most Social Media Customer Support jobs? States with the most job openings for Social Media Customer Support jobs include:
Social Media Customer Support jobs near you
Infographic showing various Social Media Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Marketing, Media & Customer Support Specialist

XL Specialized Trailers

Manchester, IA • On-site

$19.50 - $25.25/hr

Full-time

Posted 27 days ago

Job description

Job Overview: As a valued member of the XL Specialized Trailers team, the Marketing, Media & Customer Support Specialist plays a key role in providing exceptional customer experience while supporting sales, marketing, and internal operations. This role is responsible for handling trailer and service quotes, pricing and estimating, order entry, parts support, warranty coordination, CRM management, and coordinate marketing initiatives such as product photos, social media content, and field sales calls. The ideal candidate is organized, responsive, and eager to contribute to continuous improvement efforts.Job Title: Marketing, Media & Customer Support SpecialistJob Overview We are seeking a creative and detail-oriented Marketing, Media & Customer Support Specialist to join our team. This is a dual-role position that combines marketing, media, and customer support functions.This role requires someone who is both hands-on with content creation and comfortable engaging directly with customers. The ideal candidate will bring strong communication skills, technical know-how, and the ability to manage a wide range of projects from concept to execution.Success in this position requires a high level of ownership, self-motivation, and initiative, with the ability to balance priorities across both marketing and customer-facing responsibilities.Key ResponsibilitiesMedia & Content CreationCapture and edit high-quality photography and video content (including drone footage – FAA certification required or willingness to obtain).Manage and grow the company's social media presence through engaging, on-brand content.Write, edit, and design content for advertising, newsletters, blogs, product literature, and other marketing materials.Write and edit product manuals, specifications, and customer communications.Create compelling graphic design for digital and print campaigns.Marketing & EventsCoordinate trade shows, customer events, and industry conferences (planning, logistics, and on-site support).Develop and execute advertising strategies across digital, print, and online platforms (including but not limited to search engines and social media advertising management).Manage website updates, SEO/SEM efforts, and digital campaign performance tracking.Support branding initiatives and ensure consistency across all channels.Customer Experience & Sales SupportProvide excellent customer service by handling service inquiries, and processing orders entry, and quotes.Collaborate with the sales team to support customer relationships and follow-up.Act as a key liaison between customers and internal departments, including inside sales and customer service, to ensure timely communication.QualificationsBachelor's degree in Marketing, Communications, or a related field required.Strong photography, videography, and editing skills; experience with drones a plus.Excellent writing and communication skills, including technical writing ability.Proficiency in graphic design tools (Adobe Creative Suite or similar).Experience creating product literature, catalogs, and other marketing collateral.Knowledge of website management, SEO/SEM best practices, and Google Ads.Experience with social media platforms and digital marketing tools.Event planning and coordination experience.Customer service and/or inside sales experience preferred.Highly organized, adaptable, and able to manage multiple projects.Skills & AttributesCreative eye with strong attention to detail.Strong interpersonal skills and customer-first mindset.Comfortable working independently as well as in a team.Ability to balance both marketing creativity and customer service responsiveness.Physical Demands:Extended periods of sitting.Ability to routinely lift 20 lbs. and occasionally up to 50 lbs.Work Environment:Work is performed both indoors and outdoors.Occasional travel.