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Social Media Customer Support Jobs (NOW HIRING)

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$63.27 - $77.33/hr

Associate Manager, Social Media Store Support Center, 600 Citadel Drive, Commerce, CA, 90040. This ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store‑level and ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

Taziki's Mediterranean Cafe

Social Media Specialist

AL · On-site

Serve as the social media customer service point of contact Qualifications: * 3-5 years of experience working directly with social media for a brand * Bachelor's degree in marketing or related field

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Social Media Customer Support information

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How much do social media customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for social media customer support in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a social media customer support?

To thrive as a Social Media Customer Support, you need excellent written communication, problem-solving abilities, and a strong understanding of social media platforms, often supported by experience in customer service or related fields. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and knowledge of brand tone guidelines are typically required. Patience, empathy, and adaptability help professionals effectively handle diverse customer inquiries and de-escalate challenging situations. These skills are vital for maintaining a positive brand reputation and delivering prompt, high-quality support in a fast-paced digital environment.

How does a social media customer support specialist typically collaborate with other departments within a company?

Social Media Customer Support specialists often work closely with teams such as marketing, product development, and technical support. They relay customer feedback and frequently asked questions to these departments to help improve products and services. Effective collaboration ensures that customer concerns are addressed promptly and that consistent messaging is maintained across all channels. This cross-functional teamwork is vital for resolving complex issues and enhancing the overall customer experience.

What is the difference between Social Media Customer Support vs Social Media Community Manager?

AspectSocial Media Customer SupportSocial Media Community Manager
Primary FocusHandling customer inquiries, resolving issues, providing support via social mediaBuilding community, engaging followers, managing brand presence
Skills RequiredCustomer service, communication, problem-solvingContent creation, engagement strategies, communication
Work EnvironmentCustomer support centers, social media platformsSocial media channels, online communities
Common Employer TypesRetail, tech companies, service providersBrands, media agencies, marketing firms

While both roles involve social media, Social Media Customer Support focuses on assisting customers and resolving issues, whereas Social Media Community Managers focus on engaging and growing online communities to enhance brand loyalty.

More about Social Media Customer Support jobs

What cities are hiring for Social Media Customer Support jobs?

Cities with the most Social Media Customer Support job openings:

What states have the most Social Media Customer Support jobs?

States with the most job openings for Social Media Customer Support jobs include:

Social Media Customer Support jobs near you
Infographic showing various Social Media Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Social Media Customer Support Executive

US Tech Solutions

San Bruno, CA • Hybrid

$136K/yr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Social Media Customer Support Executive

Location: San Bruno, CA (Hybrid) Duration: 6 months contract

The Social Media Customer Support Executive will join an Escalations Management team that handles high-sensitivity customer and creator escalations which may pose reputational or brand risk. This is a high-touch, non-scalable support role operating in a fast-paced, customer-centric environment. The role focuses on triaging, coordinating, and managing escalations through precise communication, structured workflows, and close cross-functional collaboration. Most communication is conducted via email, with high visibility and accountability.

Responsibilities

Escalation Intake & Monitoring

  • Monitor shared team in boxes and aliases with senior-level visibility.
  • Triage, prioritize, and route inbound escalations from multiple internal and social support sources.
  • Track cases against defined SLAs and operating schedules.

External Communication

  • Draft clear, empathetic, and professional email communications for sensitive issues.
  • Handle high-impact escalations requiring customized responses (no scripted replies).
  • Ensure accuracy, tone, and judgment in all external communications.

Operational Execution

  • Execute daily support operations during assigned shifts with speed and precision.
  • Ensure timely acknowledgment, assignment, and progression of escalations.
  • Maintain operational discipline in a high-volume, high-visibility environment.

Cross-Functional Coordination

  • Act as a central point of coordination across multiple internal support and operations teams.
  • Consult with stakeholders to align on next steps and final resolutions.
  • Support an incident-management-style workflow without directly resolving technical issues.

Judgment & Problem Solving

  • Navigate ambiguity using documented knowledge bases and escalation paths.
  • Apply curiosity and structured thinking to novel or unprecedented cases.
  • Escalate appropriately and collaborate closely with leadership when required.

Experience

  • 58 years of experience in:
    • Customer Support, Social Media Support, or Escalation Management.
    • High-touch, non-scalable support environments.
  • Strong written communication skills, particularly email-based communication.
  • Experience handling sensitive, high-visibility customer escalations.
  • Proven operational mindset with experience managing SLAs, queues, and workflows.
  • Ability to work cross-functionally with multiple internal teams.
  • Comfortable working in a shift-based, hybrid environment.

Skills

  • Social Media
  • Customer Support
  • Ticketing
  • Escalation

Education

  • Bachelor's degree.

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

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