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Social Media Customer Support Jobs (NOW HIRING)

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Atlanta, GA What You'll Do The Social Media Intern will support the team as the voice of our ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Golds Gym DC Metro

Social Media Support

Chantilly, VA · On-site

$15 - $25/hr

We are seeking a creative, organized, and dependable Social Media Support team member to help ... Experience with social media management, reputation management, or CRM systems preferred. * Highly ...

Taziki's Mediterranean Cafe

Social Media Specialist

AL · On-site

  • PTO

Serve as the social media customer service point of contact Qualifications: * 3-5 years of experience working directly with social media for a brand * Bachelor's degree in marketing or related field

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site +1

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

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All JobsSocial Media Customer Support Jobs

Social Media Customer Support information

See salary details

$5

$24

$39

How much do social media customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for social media customer support in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a social media customer support?

To thrive as a Social Media Customer Support, you need excellent written communication, problem-solving abilities, and a strong understanding of social media platforms, often supported by experience in customer service or related fields. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and knowledge of brand tone guidelines are typically required. Patience, empathy, and adaptability help professionals effectively handle diverse customer inquiries and de-escalate challenging situations. These skills are vital for maintaining a positive brand reputation and delivering prompt, high-quality support in a fast-paced digital environment.

How does a social media customer support specialist typically collaborate with other departments within a company?

Social Media Customer Support specialists often work closely with teams such as marketing, product development, and technical support. They relay customer feedback and frequently asked questions to these departments to help improve products and services. Effective collaboration ensures that customer concerns are addressed promptly and that consistent messaging is maintained across all channels. This cross-functional teamwork is vital for resolving complex issues and enhancing the overall customer experience.

What is the difference between Social Media Customer Support vs Social Media Community Manager?

AspectSocial Media Customer SupportSocial Media Community Manager
Primary FocusHandling customer inquiries, resolving issues, providing support via social mediaBuilding community, engaging followers, managing brand presence
Skills RequiredCustomer service, communication, problem-solvingContent creation, engagement strategies, communication
Work EnvironmentCustomer support centers, social media platformsSocial media channels, online communities
Common Employer TypesRetail, tech companies, service providersBrands, media agencies, marketing firms

While both roles involve social media, Social Media Customer Support focuses on assisting customers and resolving issues, whereas Social Media Community Managers focus on engaging and growing online communities to enhance brand loyalty.

More about Social Media Customer Support jobs

What cities are hiring for Social Media Customer Support jobs?

Cities with the most Social Media Customer Support job openings:

What states have the most Social Media Customer Support jobs?

States with the most job openings for Social Media Customer Support jobs include:

Social Media Customer Support jobs near you
Infographic showing various Social Media Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Social Media/ Customer Relations Manager

Fiesta Kia

Albuquerque, NM • On-site

$104K/yr

Full-time

Re-posted 21 days ago

Job description

```html
Social Media / Customer Relations Manager

Location: Albuquerque, NM, 87110

Job Overview

We are seeking a dynamic and experienced Social Media / Customer Relations Manager to join our team in Albuquerque, NM. The ideal candidate will be responsible for managing our social media presence, engaging with customers, and ensuring a positive brand experience across all platforms.

Key Responsibilities
  • Develop, implement, and manage social media strategies to increase brand awareness and engagement.
  • Monitor social media channels and respond promptly to customer inquiries, comments, and feedback.
  • Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
  • Collaborate with marketing and sales teams to align social media campaigns with business goals.
  • Analyze social media metrics and customer feedback to improve communication strategies.
  • Handle customer complaints and resolve issues in a professional and timely manner.
  • Create engaging content tailored to different social media platforms.
  • Stay up-to-date with the latest social media trends and best practices.
Qualifications
  • Proven experience as a Social Media Manager, Customer Relations Manager, or similar role.
  • Strong knowledge of social media platforms, tools, and analytics.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult customer situations with professionalism and empathy.
  • Creative mindset with attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with Albuquerque market and customer base is a plus.
How to Apply

If you are passionate about social media and customer relations and want to make a meaningful impact, please submit your resume and cover letter to our HR department.

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