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Social Media Customer Support Jobs (NOW HIRING)

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Atlanta, GA What Youll Do The Social Media Intern will support the team as the voice of our clients ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

Taziki's Mediterranean Cafe

Social Media Specialist

AL · On-site

Serve as the social media customer service point of contact Qualifications: * 3-5 years of experience working directly with social media for a brand * Bachelor's degree in marketing or related field

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Social Media Customer Support information

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$5

$24

$39

How much do social media customer support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for social media customer support in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What is the highest paying social media job?

The highest paying social media job is often a Social Media Director or Social Media Manager in senior roles, with salaries reaching six figures, especially in large corporations or agencies. These roles typically require extensive experience, strategic planning skills, and proficiency with analytics tools and content management platforms.

What are the key skills and qualifications needed to thrive as a Social Media Customer Support, and why are they important?

To thrive as a Social Media Customer Support, you need excellent written communication, problem-solving abilities, and a strong understanding of social media platforms, often supported by experience in customer service or related fields. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and knowledge of brand tone guidelines are typically required. Patience, empathy, and adaptability help professionals effectively handle diverse customer inquiries and de-escalate challenging situations. These skills are vital for maintaining a positive brand reputation and delivering prompt, high-quality support in a fast-paced digital environment.

What jobs pay 4000 a week without a degree?

Social media customer support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and skills rather than formal education. Most roles offering such high weekly earnings require extensive experience, certifications, or business ownership.

What is social media customer support?

Social media customer support involves managing and responding to customer inquiries, complaints, and feedback through social media platforms like Facebook, Twitter, and Instagram. It requires strong communication skills, familiarity with social media tools, and the ability to resolve issues promptly to maintain positive brand reputation.

How does a Social Media Customer Support specialist typically collaborate with other departments within a company?

Social Media Customer Support specialists often work closely with teams such as marketing, product development, and technical support. They relay customer feedback and frequently asked questions to these departments to help improve products and services. Effective collaboration ensures that customer concerns are addressed promptly and that consistent messaging is maintained across all channels. This cross-functional teamwork is vital for resolving complex issues and enhancing the overall customer experience.

What is the difference between Social Media Customer Support vs Social Media Community Manager?

AspectSocial Media Customer SupportSocial Media Community Manager
Primary FocusHandling customer inquiries, resolving issues, providing support via social mediaBuilding community, engaging followers, managing brand presence
Skills RequiredCustomer service, communication, problem-solvingContent creation, engagement strategies, communication
Work EnvironmentCustomer support centers, social media platformsSocial media channels, online communities
Common Employer TypesRetail, tech companies, service providersBrands, media agencies, marketing firms

While both roles involve social media, Social Media Customer Support focuses on assisting customers and resolving issues, whereas Social Media Community Managers focus on engaging and growing online communities to enhance brand loyalty.

What is the 5 3 2 rule for social media?

The 5-3-2 rule for social media is a content strategy where 5 posts are original content, 3 are curated from others, and 2 are personal or behind-the-scenes updates. Social media customer support professionals can use this approach to maintain engaging and balanced interactions with followers while managing their online presence effectively.
More about Social Media Customer Support jobs
What cities are hiring for Social Media Customer Support jobs? Cities with the most Social Media Customer Support job openings:
What states have the most Social Media Customer Support jobs? States with the most job openings for Social Media Customer Support jobs include:
What job categories do people searching Social Media Customer Support jobs look for? The top searched job categories for Social Media Customer Support jobs are:
Social Media Customer Support jobs near you
Infographic showing various Social Media Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.
Social Media/ Customer Relations Manager

Social Media/ Customer Relations Manager

Fiesta Kia

Albuquerque, NM

$104K/yr

Full-time

Posted 3 days ago

Job description

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Social Media / Customer Relations Manager

Location: Albuquerque, NM, 87110

Job Overview

We are seeking a dynamic and experienced Social Media / Customer Relations Manager to join our team in Albuquerque, NM. The ideal candidate will be responsible for managing our social media presence, engaging with customers, and ensuring a positive brand experience across all platforms.

Key Responsibilities
  • Develop, implement, and manage social media strategies to increase brand awareness and engagement.
  • Monitor social media channels and respond promptly to customer inquiries, comments, and feedback.
  • Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
  • Collaborate with marketing and sales teams to align social media campaigns with business goals.
  • Analyze social media metrics and customer feedback to improve communication strategies.
  • Handle customer complaints and resolve issues in a professional and timely manner.
  • Create engaging content tailored to different social media platforms.
  • Stay up-to-date with the latest social media trends and best practices.
Qualifications
  • Proven experience as a Social Media Manager, Customer Relations Manager, or similar role.
  • Strong knowledge of social media platforms, tools, and analytics.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult customer situations with professionalism and empathy.
  • Creative mindset with attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with Albuquerque market and customer base is a plus.
How to Apply

If you are passionate about social media and customer relations and want to make a meaningful impact, please submit your resume and cover letter to our HR department.

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