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Social Media Customer Support Jobs (NOW HIRING)

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL · On-site

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... This position also includes responding to our active Social Media community across all channels ...

Chedraui USA

Associate Manager, Social Media

Commerce, CA · On-site

$70K/yr

Associate Manager, Social Media Store Support Center We are searching for an experienced Associate ... Align with Media, CRM, and Digital teams on integrated campaigns * Support store-level and regional ...

Sparkloft Media

Social Media Intern

Atlanta, GA · On-site

$14.75 - $19/hr

Atlanta, GA What Youll Do The Social Media Intern will support the team as the voice of our clients ... Has a customer-first mindset and great people skills * Attention to Detail: Strong attention to ...

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Social Media Customer Support information

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$5

$24

$39

How much do social media customer support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for social media customer support in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What is the highest paying social media job?

The highest paying social media job is often a Social Media Director or Social Media Manager in senior roles, with salaries reaching six figures, especially in large corporations or agencies. These roles typically require extensive experience, strategic planning skills, and proficiency with analytics tools and content management platforms.

What are the key skills and qualifications needed to thrive as a Social Media Customer Support, and why are they important?

To thrive as a Social Media Customer Support, you need excellent written communication, problem-solving abilities, and a strong understanding of social media platforms, often supported by experience in customer service or related fields. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and knowledge of brand tone guidelines are typically required. Patience, empathy, and adaptability help professionals effectively handle diverse customer inquiries and de-escalate challenging situations. These skills are vital for maintaining a positive brand reputation and delivering prompt, high-quality support in a fast-paced digital environment.

What jobs pay 4000 a week without a degree?

Social media customer support roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and skills rather than formal education. Most roles offering such high weekly earnings require extensive experience, certifications, or business ownership.

What is social media customer support?

Social media customer support involves managing and responding to customer inquiries, complaints, and feedback through social media platforms like Facebook, Twitter, and Instagram. It requires strong communication skills, familiarity with social media tools, and the ability to resolve issues promptly to maintain positive brand reputation.

How does a Social Media Customer Support specialist typically collaborate with other departments within a company?

Social Media Customer Support specialists often work closely with teams such as marketing, product development, and technical support. They relay customer feedback and frequently asked questions to these departments to help improve products and services. Effective collaboration ensures that customer concerns are addressed promptly and that consistent messaging is maintained across all channels. This cross-functional teamwork is vital for resolving complex issues and enhancing the overall customer experience.

What is the difference between Social Media Customer Support vs Social Media Community Manager?

AspectSocial Media Customer SupportSocial Media Community Manager
Primary FocusHandling customer inquiries, resolving issues, providing support via social mediaBuilding community, engaging followers, managing brand presence
Skills RequiredCustomer service, communication, problem-solvingContent creation, engagement strategies, communication
Work EnvironmentCustomer support centers, social media platformsSocial media channels, online communities
Common Employer TypesRetail, tech companies, service providersBrands, media agencies, marketing firms

While both roles involve social media, Social Media Customer Support focuses on assisting customers and resolving issues, whereas Social Media Community Managers focus on engaging and growing online communities to enhance brand loyalty.

What is the 5 3 2 rule for social media?

The 5-3-2 rule for social media is a content strategy where 5 posts are original content, 3 are curated from others, and 2 are personal or behind-the-scenes updates. Social media customer support professionals can use this approach to maintain engaging and balanced interactions with followers while managing their online presence effectively.
More about Social Media Customer Support jobs
What cities are hiring for Social Media Customer Support jobs? Cities with the most Social Media Customer Support job openings:
What states have the most Social Media Customer Support jobs? States with the most job openings for Social Media Customer Support jobs include:
What job categories do people searching Social Media Customer Support jobs look for? The top searched job categories for Social Media Customer Support jobs are:
Social Media Customer Support jobs near you
Infographic showing various Social Media Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.
Marketing, Media & Customer Support Specialist

Marketing, Media & Customer Support Specialist

XL Specialized Trailers

Manchester, IA • On-site

$19.50 - $25.25/hr

Full-time

Posted 15 days ago

Job description

Job Overview: As a valued member of the XL Specialized Trailers team, the Marketing, Media & Customer Support Specialist plays a key role in providing exceptional customer experience while supporting sales, marketing, and internal operations. This role is responsible for handling trailer and service quotes, pricing and estimating, order entry, parts support, warranty coordination, CRM management, and coordinate marketing initiatives such as product photos, social media content, and field sales calls. The ideal candidate is organized, responsive, and eager to contribute to continuous improvement efforts.

Job Title: Marketing, Media & Customer Support Specialist

Job Overview We are seeking a creative and detail-oriented Marketing, Media & Customer Support Specialist to join our team. This is a dual-role position that combines marketing, media, and customer support functions.

This role requires someone who is both hands-on with content creation and comfortable engaging directly with customers. The ideal candidate will bring strong communication skills, technical know-how, and the ability to manage a wide range of projects from concept to execution.

Success in this position requires a high level of ownership, self-motivation, and initiative, with the ability to balance priorities across both marketing and customer-facing responsibilities.

Key Responsibilities

  • Media & Content Creation
    • Capture and edit high-quality photography and video content (including drone footage – FAA certification required or willingness to obtain).
    • Manage and grow the company's social media presence through engaging, on-brand content.
    • Write, edit, and design content for advertising, newsletters, blogs, product literature, and other marketing materials.
    • Write and edit product manuals, specifications, and customer communications.
    • Create compelling graphic design for digital and print campaigns.
  • Marketing & Events
    • Coordinate trade shows, customer events, and industry conferences (planning, logistics, and on-site support).
    • Develop and execute advertising strategies across digital, print, and online platforms (including but not limited to search engines and social media advertising management).
    • Manage website updates, SEO/SEM efforts, and digital campaign performance tracking.
    • Support branding initiatives and ensure consistency across all channels.
  • Customer Experience & Sales Support
    • Provide excellent customer service by handling service inquiries, and processing orders entry, and quotes.
    • Collaborate with the sales team to support customer relationships and follow-up.
    • Act as a key liaison between customers and internal departments, including inside sales and customer service, to ensure timely communication.

Qualifications

  • Bachelor's degree in Marketing, Communications, or a related field required.
  • Strong photography, videography, and editing skills; experience with drones a plus.
  • Excellent writing and communication skills, including technical writing ability.
  • Proficiency in graphic design tools (Adobe Creative Suite or similar).
  • Experience creating product literature, catalogs, and other marketing collateral.
  • Knowledge of website management, SEO/SEM best practices, and Google Ads.
  • Experience with social media platforms and digital marketing tools.
  • Event planning and coordination experience.
  • Customer service and/or inside sales experience preferred.
  • Highly organized, adaptable, and able to manage multiple projects.

Skills & Attributes

  • Creative eye with strong attention to detail.
  • Strong interpersonal skills and customer-first mindset.
  • Comfortable working independently as well as in a team.
  • Ability to balance both marketing creativity and customer service responsiveness.

Physical Demands:

  • Extended periods of sitting.
  • Ability to routinely lift 20 lbs. and occasionally up to 50 lbs.

Work Environment:

  • Work is performed both indoors and outdoors.
  • Occasional travel.