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Social Listening Manager Jobs in Puerto Rico (NOW HIRING)

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Social Listening Manager information

What does a social listening manager do?

A Social Listening Manager is responsible for monitoring and analyzing online conversations, mentions, and trends about a brand, its competitors, and relevant topics across social media platforms. They use specialized tools to gather insights from social data, helping organizations understand public sentiment, identify opportunities, and manage potential crises. By interpreting this information, Social Listening Managers provide strategic recommendations to improve marketing, customer service, and brand reputation.

What are the key skills and qualifications needed to thrive as a social listening manager?

To thrive as a Social Listening Manager, you need expertise in social media analytics, data interpretation, and a strong understanding of digital marketing strategies, often supported by a degree in marketing, communications, or a related field. Familiarity with social listening tools like Brandwatch, Sprout Social, or Hootsuite, as well as analytics platforms, is typically required. Strong communication, critical thinking, and the ability to distill actionable insights from complex data are standout soft skills in this role. These skills are crucial to effectively monitor brand reputation, identify trends, and inform strategic business decisions in real time.

How does a social listening manager typically collaborate with marketing and customer service teams?

A Social Listening Manager works closely with marketing and customer service teams by analyzing online conversations and sharing key insights. They identify trends, brand sentiment, and emerging issues, which helps marketing tailor campaigns and messaging. Additionally, they alert customer service to potential crises or customer concerns in real time, enabling quick and effective responses. Regular collaboration meetings and shared reporting tools are common to ensure alignment and proactive action.

What is the difference between Social Listening Manager vs Social Media Analyst?

AspectSocial Listening ManagerSocial Media Analyst
Primary FocusMonitoring and analyzing online conversations and brand mentionsAnalyzing social media metrics and campaign performance
Skills & CertificationsSocial listening tools, data analysis, communication skillsSocial media platforms, analytics tools, reporting skills
Work EnvironmentMarketing teams, PR departments, digital agenciesMarketing teams, social media teams, digital marketing agencies

The Social Listening Manager primarily focuses on monitoring online conversations to gather insights about brands or topics, while the Social Media Analyst concentrates on analyzing social media data to evaluate campaign success. Both roles require familiarity with social media tools and data analysis, but their core responsibilities differ in scope and objectives.

What are popular job titles related to Social Listening Manager jobs in Puerto Rico?

For Social Listening Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Social Listening Manager jobs in Puerto Rico look for?

The top searched job categories for Social Listening Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Social Listening Manager jobs?

Cities in Puerto Rico with the most Social Listening Manager job openings:

Infographic showing various Social Listening Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

$106K/yr

Full-time

Re-posted 7 days ago


Job description

The employee serves as a structural engineer for the Federal Highway Administration (FHWA) Division office with responsibility for managing and promoting the Federal highway programs applicable to bridges and other structures within the State. The employee coordinates and evaluates the structural programs and assists coworkers within the Division office in addressing technically complex or controversial issues on project specific applications related to structures.

Qualifications:

To meet the minimum qualifications for this position, you must (1) meet the Education Requirement for the series, (2) provide a copy of transcripts for verification, AND (3) meet the specialized experience requirements.

To qualify for the GS-13, you must have at least one year of experience equal or equivalent to the GS-12, it must include:

  • Experience developing and evaluating the quality of plans, specifications, and estimates for bridges related to transportation projects and inspecting bridges under construction; AND
  • Experience inspecting in-service bridge conditions AND compliance of bridge condition inspections with National Bridge Inspection Standards (NBIS) and/or National Tunnel Inspection Standards (NTIS).

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

  1. Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
  2. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  3. Program Management - Knowledge of the principles, methods, and techniques for establishing internal control activities (for example, authorizations, verifications, reconciliations), monitoring their use, and evaluating their performance (for example, identification of material weaknesses or significant deficiencies).
  4. Structural Engineering - Knowledge of the concepts, principles, theories, and methods related to the design and analysis of complex structures using a variety of materials. Structures may include aerospace systems or structures, and other determinate or indeterminate systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For additional information about applying to Federal positions, please click on the following link:  https://www.opm.gov/frequently-asked-questions/employment-faq/federal-hiring/how-do-i-apply-for-federal-jobs/
All applicants must meet all qualification requirements by the closing date of this announcement.

Education:

MANDATORY EDUCATION REQUIREMENTS:

A. DEGREE: ENGINEERING --To be acceptable, the program must: (1) lead to a bachelor’s degree in a school of engineering with at least one program accredited by ABET; or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics, dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics, such as optics, heat transfer, soil mechanics, or electronics. OR

B. COMBINATION OF EDUCATION AND EXPERIENCE -- College-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying engineering, and (2) a good understanding, both theoretical and practical, of the engineering sciences and techniques and their applications to one of the branches of engineering. The adequacy of such background must be demonstrated by one of the following:

1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the District of Columbia, Guam, or Puerto Rico. Absent other means of qualifying under this standard, those applicants who achieved such registration by means other than written test (e.g., State grandfather or eminence provisions) are eligible only for positions that are within or closely related to the specialty field of their registration. For example, an applicant who attains registration through a State Board's eminence provision as a manufacturing engineer typically would be rated eligible only for manufacturing engineering positions.

2. Written Test -- Evidence of having successfully passed the Fundamentals of Engineering (FE) examination or any other written test required for professional registration by an engineering licensure board in the various States, the District of Columbia, Guam, and Puerto Rico.

3. Specified academic courses -- Successful completion of at least 60 semester hours of courses in the physical, mathematical, and engineering sciences and that included the courses specified in the basic requirements under paragraph A. The courses must be fully acceptable toward meeting the requirements of an engineering program as described in paragraph A.

4. Related curriculum -- Successful completion of a curriculum leading to a bachelor's degree in an appropriate scientific field, e.g., engineering technology, physics, chemistry, architecture, computer science, mathematics, hydrology, or geology, may be accepted in lieu of a bachelor’s degree in engineering, provided the applicant has had at least 1 year of professional engineering experience acquired under professional engineering supervision and guidance. Ordinarily there should be either an established plan of intensive training to develop professional engineering competence, or several years of prior professional engineering-type experience, e.g., in interdisciplinary positions. (The above examples of related curricula are not all inclusive). All applicants must meet the education requirements under A or B to qualify for applying to an engineering position. Transcripts are required for this position.

Employment Type: OTHER