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Social Content Mediator Jobs (NOW HIRING)

Colorado State University

$92K - $96K/yr

Knowledge of theories and research in student development, conflict resolution, mediation, social ... content and materials, etc. * 40‑hour basic mediation certificate. * 20‑hour Restorative ...

CYCSF

Academic Liaison

San Francisco, CA · On-site

$50 - $56/hr

... and mediation, leadership development, technology and computer training. Our mission is to ... Provide 1:1 or small group social/emotional and behavioral health support as necessary.

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Social Content Mediator information

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$12

$27

$45

How much do social content mediator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for social content mediator in the United States is $27.87, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $32.45 per hour, depending on experience, location, and employer.

What is a social content mediator?

Social Content Mediators are professionals who monitor, review, and manage user-generated content on social media platforms and online communities. Their main responsibilities include enforcing community guidelines, removing inappropriate or harmful content, and resolving disputes between users. By ensuring that online spaces remain safe and respectful, they help maintain a positive environment for users and protect the brand’s reputation. Social Content Mediators often work closely with customer support and moderation teams to address issues promptly. They may also provide feedback to improve platform policies and user experiences.

How does a social content mediator typically handle conflicts or sensitive discussions within online communities?

A Social Content Mediator plays a crucial role in maintaining a respectful and inclusive environment across digital platforms. They are responsible for identifying and de-escalating conflicts, enforcing community guidelines, and addressing sensitive topics with empathy and professionalism. This often involves collaborating closely with moderation teams, content creators, and sometimes legal or PR departments. The job requires excellent communication skills, sound judgment, and the ability to make quick decisions to ensure discussions remain constructive and within policy.

What are the key skills and qualifications needed to thrive as a social content mediator, and why are they important?

To thrive as a Social Content Mediator, you need a solid understanding of digital communication, community guidelines, and content moderation best practices, often supported by experience in social media management or customer service. Familiarity with moderation tools, content management systems, and analytics platforms is typically expected. Strong judgment, attention to detail, and effective communication are vital soft skills for resolving disputes and maintaining a positive community environment. These skills ensure safe, engaging, and respectful online spaces that align with brand and platform standards.

What are popular job titles related to Social Content Mediator jobs?

For Social Content Mediator jobs, the most frequently searched job titles are:

Front Desk / Customer Service Representative - Full Time

Naperville, IL • On-site

iFLY
Traveler Accommodation • 501 - 1,000 employees
Learn more about iFLYexternal

$17.05/hr

Full-time

Retirement, PTO

Re-posted 9 days ago

Job description

Front Desk / Customer Service Representative - Full Time
During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate will be $17.05 plus commissions.
Our mission is to deliver the dream of flight! Learn about iFLY's Indoor Skydiving. iFLY is a global company with 31 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY's unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!
Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR:
Safety First
Outrageous Passion
Accountability
Respect
CSR Day-to-Day:
  • Safety - Promote customer safety throughout their time in the wind tunnel and facility
  • Sales - Actively listen to guests to recommend and sell experiences that improve their time at iFLY
  • Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
  • Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
  • Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.

Ability to:
  • Stand for about 8 hours a day while working on a point-of-sale system
  • Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

What We are Looking For:
  • Must be 18 years of age or older
  • Weekend availability is required
  • High school diploma or equivalent (required)
  • Exceptional sales skills
  • Exceptional customer-service skills
  • Confidence in phone and face-to-face communication
  • Ability to resolve conflicts, to multi-task, and to understand customer needs
  • Friendly, upbeat, compassionate, and personable attitude
  • Integrity, punctuality, and professional appearance
  • Ability to work well within a team maintaining positive relationships
  • Basic computer skills

The Good Stuff:
  • Competitive Salary and performance bonus opportunities
  • Paid time off (PTO) and;
    • Company Holidays
  • 401k retirement investment
  • Private Wellness Coaching
  • Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
  • Referral bonus program
  • Team member discount on retail merchandise and flight packages
  • Free flight time for team members and family
  • Ongoing training and development program

All 7 billion people on earth dream about flying, and we're the only ones who make that dream come true. It's an awesome privilege, and making that dream come true is our passion. Join the team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply