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Smart Care Equipment Solutions

Start- Up Technician

Houston, TX · On-site

$23.75 - $32.75/hr

About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes ...

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$8

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How much do smart care jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for smart care in the United States is $33.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $42.79 per hour, depending on experience, location, and employer.

What is the difference between Smart Care vs Home Health Aide?

AspectSmart CareHome Health Aide
CertificationsMay require certification or training depending on stateTypically requires certification or training
Work EnvironmentAssists clients in their homes or care facilities, often with medical or daily living tasksProvides personal care and assistance primarily in clients' homes
Employer & IndustryHome care agencies, healthcare providersHome care agencies, healthcare services
Job FocusMonitoring health, assisting with daily activities, sometimes medical tasksPersonal care, mobility assistance, companionship

Smart Care and Home Health Aide roles both involve providing in-home assistance, but Smart Care often includes a broader scope of health monitoring and medical support, while Home Health Aides focus mainly on personal care and daily living activities. Both roles are essential in home healthcare settings and require similar certifications, making them closely related in the industry.

How does a Smart Care professional typically collaborate with other departments to ensure seamless customer support?

As a Smart Care professional, you’ll regularly coordinate with technical support, product development, and customer service teams to resolve client issues efficiently. This often involves sharing feedback from customers, participating in cross-functional meetings, and escalating complex problems to the appropriate experts. Effective communication and teamwork are crucial, as your role serves as a bridge between the customer and the company, ensuring that service delivery is both responsive and technically accurate. This collaborative environment helps foster continuous improvement in customer experience and product offerings.

What are the key skills and qualifications needed to thrive as a Smart Care professional?

To excel as a Smart Care Specialist, you need strong knowledge of smart home technologies, troubleshooting skills, and a background in IT or technical support. Familiarity with IoT platforms, device management software, and relevant certifications such as CompTIA A+ or smart home system credentials are typically required. Excellent problem-solving, communication, and customer service skills help you stand out by effectively addressing client needs and building rapport. These competencies are crucial for ensuring seamless installation, maintenance, and support of smart care solutions that enhance clients’ daily lives.

What is a Smart Care professional?

A Smart Care professional typically works in the health and technology sector, providing support and solutions that integrate smart technology with healthcare services. Their role may include installing, maintaining, and troubleshooting smart health devices, as well as educating patients or clients on how to use these technologies safely and effectively. Smart Care professionals aim to improve patient outcomes by leveraging digital tools such as remote monitoring devices, telehealth platforms, and health management apps. They often collaborate with medical teams to ensure technology meets healthcare standards and patient needs.
More about Smart Care jobs
What cities are hiring for Smart Care jobs? Cities with the most Smart Care job openings:
What states have the most Smart Care jobs? States with the most job openings for Smart Care jobs include:
What job categories do people searching Smart Care jobs look for? The top searched job categories for Smart Care jobs are:
Smart Care jobs near you
Infographic showing various Smart Care job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $68,761 per year, or $33.1 per hour.

Customer Service Representative Lead

Smart Care

Addison, TX • On-site

Other

Posted 9 days ago

Smart Care Equipment Solutions rating

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

18th of 278 rated repair and maintenance companies

Job description

Customer Service Lead

Turbo Technicians, a Smart Care Equipment Solutions company, is a fast-growing nationwide service company specializing in speed oven, coffee, and espresso technology. We are currently seeking a skilled Customer Service Lead to provide support to field personnel and deliver best-in-class customer support for national and local clients. Candidates need experience in phone and email customer service, possess excellent analytical and organizational skills, and have the ability to multitask in a fast-paced environment.

Responsibilities:

  • Manage an on-site team of 3-10 customer service agents' schedules, training, coaching, etc.
  • Manage service requests via phone and email from national and local customers
  • Create work orders and assign to teams using CRM software
  • Work hands-on with representatives to ensure quality standards and resolve escalated customer issues
  • Provide support to dispatch agents, work order management, updating customer ETAs and obtaining work approvals
  • Communicate professionally with client management and store partners to ensure all service requirements are met

Requirements:

  • High School Diploma or equivalent
  • 2-4 years' proven experience in a customer service lead role is required
  • Ability to work in a rapidly changing environment, both independently and as a team
  • Excellent verbal & written communication and professional customer service skills are a must
  • Strong time management and multitasking skills
  • Experience with performance management and KPI tracking
  • Proficiency with Outlook, Excel, Word, and the ability to learn new software platforms
  • This position requires a drug test and background check

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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