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Small Business Communication Manager Jobs (NOW HIRING)

LegalZoom.com, Inc.

Small Business Expert

Austin, TX · On-site

Strong trust-building and communication with owner-operators. Nice to have: * Experience at a small-business services competitor or adjacent platform * Small-business / relationship-manager ...

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$27.09 - $36.65/hr

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$77K - $105K/yr

Build and manage a consistent pipeline of prospective business clients through referrals, cold ... Strong oral, written, and interpersonal communication skills. * Strong organization and time ...

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We empower our customers to own and manage the assets that define them online, while delivering ... Exceptional and persuasive communication skills, both verbal and written. * Strong passion for ...

PeopleFund

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Dallas, TX · On-site

... Small Business Advisor for our clients. This role will focus on developing post-loan support ... Serve as the primary point of contact and manage a portfolio of up to 200 PeopleFund borrowers for ...

ADT

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Aurora, CO · On-site

$85K - $120K/yr

The Small Business Advisor serves as an individual contributor focusing on supporting security ... Strong Communication skills * Problem Solving aptitude * Effective Time Management Company ...

PeopleFund

Small Business Advisor

Dallas, TX · On-site

... Small Business Advisor for our clients. This role will focus on developing post-loan support ... Serve as the primary point of contact and manage a portfolio of up to 200 PeopleFund borrowers for ...

Prosperausa

NY · On-site

Manage Technical Assistance Consulting (TAC) services, including recruitment and coordination of ... Strong research, written, and verbal communication skills in both English andSpanishrequired.

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ADT

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Small Business Sales Representative

Shreveport, LA · On-site

$4.0K/wk

You'll use your strong communication and creative problem-solving skills to demonstrate the value of our innovative security and smart business solutions to small business customers while explaining ...

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Infographic showing various Small Business Communication Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Small Business Expert

Austin, TX • On-site

LegalZoom.com, Inc.
Law Firms • 1 - 5K employees
Learn more about LegalZoom.com, Inc.external

Full-time

Re-posted 5 days ago

LegalZoom rating

6.4

Company rating: 6.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description
About LegalZoom:
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.
This position will work onsite in our Austin office.
Human-in-the-Loop:
At LegalZoom, we operate with a human-in-the-loop model, where AI enhances-rather than replaces-human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.
Position Summary:
The Small Business Expert is a NEW dual-mandate role for LegalZoom's expanding small-business services. Half the job is design: helping expand the Business Manager program. The other half is proof: running the expanded pilot yourself as the consultative relationship owner and trusted advisor for a live book of clients. As the pilot proves out, this role is positioned to grow into leading and managing the team that scales it.
Mandatory experience: working in an accounting firm, legal firm or back office of a small business helping to operate and grow small businesses.
Expertise in or general knowledge of:
  • Business formations; LLC, C-Corp, S-Corp, Non-Profits
  • Multi-state setup and expansion
  • Government Compliance
  • Workforce management
  • Contracts
  • Tax filings
  • Bookkeeping
  • Obtaining and maintaining business licenses and permits

Desired specific industry experience:
  • Professional services
  • Real estate (agents and landlords)
  • Retail
  • Transportation
  • Non-profit

An ideal candidate has this experience from either side of the desk: someone from an accounting or attorney firm who supported small-business clients directly, or someone who worked inside an SMB's back office managing operations across areas like the above.
What you'll do:
  • Run the pilot hands-on: own a book of small-business relationships end-to-end - acquisition, needs assessment, solution design, and retention - measured by how well you deliver on the jobs above, not just by what you sell.
  • Turn pilot learnings into the playbook, then help build and lead the team that scales the program beyond you.
  • Own a book of small-business relationships end-to-end: acquisition, needs assessment, solution design, and retention.
  • Run consultative discovery with owners; translate their situation into the right mix of formation, multi-state, compliance, workforce, contracts, and financial services.
  • Hit revenue, attach-rate, and retention targets while sustaining a trusted-advisor relationship (not transactional churn).
  • Be the single point of contact clients trust year-round; check in proactively at key business moments (hiring, expansion into new states, renewals, filings).
  • Partner with product, service delivery, and specialists on complex needs.
  • Help shape the expanded Business Manager service model as an early, senior member of the Austin team.

Requirements:
  • 5+ years in a consultative, relationship-owning role serving small-business owners.
  • Demonstrated ownership of a book of business with revenue and retention accountability.
  • Fluency in how small businesses actually run: entities, multi-state obligations, hiring/workforce, contracts, cash flow, compliance.
  • Track record of consultative selling with cross-sell/attach across multiple services (bundles, not single transactions).
  • Strong trust-building and communication with owner-operators.

Nice to have:
  • Experience at a small-business services competitor or adjacent platform
  • Small-business / relationship-manager background
  • Credentials signaling expertise
  • Track record helping SMBs get off the ground and scale (startup-to-growth-stage experience)

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

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