ZipRecruiter

Log In

1

Sled Customer Success Jobs (NOW HIRING)

ZeroFOX

Customer Success Manager (Public Sector)

$75K - $100K/yr

Customer Success Manager (Public Sector) ZeroFox is seeking a Customer Success Manager (Public ... Federal, State, Local, and Education (SLED) customers. As a trusted advisor, you will help ...

Abnormal

Customer Success Manager, Fed/SLED

About the Role As a Customer Success Manager, Fed/SLED you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from ...

Abnormal AI, Inc.

Customer Success Manager, Fed/SLED

$119K - $140K/yr

About the Role As a Customer Success Manager, Fed/SLED you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from ...

Abnormal AI, Inc.

Customer Success Manager, Fed/SLED

$119K - $140K/yr

About the Role As a Customer Success Manager, Fed/SLED you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from ...

Omnissa

Strategic Account Executive - SLED

Concord, NC · On-site

$280K - $400K/yr

As a SLED Account Executive , you will serve as a trusted advisor to the nation's largest state ... Identify and close new business, expand existing accounts, and drive long-term customer success and ...

Cisco

Security Account Executive - SLED NorCal

Milpitas, CA · On-site

$292K - $384K/yr

Our SLED Security team partners with organizations across Northern California to help them navigate ... By partnering across Cisco's sales, engineering, customer success, and partner ecosystem, you'll ...

Cisco

Security Account Executive - SLED NorCal

San Jose, CA · On-site

$292K - $384K/yr

Our SLED Security team partners with organizations across Northern California to help them navigate ... By partnering across Cisco's sales, engineering, customer success, and partner ecosystem, you'll ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsSled Customer Success Jobs

Sled Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do sled customer success jobs pay per year?

As of Sep 10, 2026, the average yearly pay for sled customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Sled Customer Success vs Sled Account Manager?

AspectSled Customer SuccessSled Account Manager
Primary FocusCustomer retention, onboarding, and satisfactionManaging client accounts, upselling, and renewals
Required SkillsCustomer service, communication, problem-solvingSales, relationship management, negotiation
Work EnvironmentCollaborative, customer-facing, support-orientedClient meetings, sales-driven, account management
Common CertificationsCustomer success certifications, CRM proficiencySales certifications, CRM experience

While both roles involve client interaction within the Sled industry, Sled Customer Success primarily focuses on ensuring customer satisfaction and retention, whereas Sled Account Managers concentrate on managing accounts, upselling, and renewals. Understanding these distinctions helps organizations assign the right responsibilities and professionals to each role.

What are popular job titles related to Sled Customer Success jobs?

For Sled Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Sled Customer Success job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

Santa Clara, CA • On-site, Remote

IT Management Corp. dba 101 VOICE
See more jobs at IT Management Corp. dba 101 VOICEexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
IT Management Corporation (ITMC) is a leading technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments through innovative solutions, strategic partnerships, and exceptional customer service.
Our customers rely on us to design, implement, and support technology solutions that improve reliability, security, and operational efficiency. We proudly serve organizations across the public and private sectors, with a strong focus on State, Local Government, and Education (SLED) customers.
Learn more at ITMC.net.
Job Description
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention, identifying expansion opportunities, and ensuring customers receive maximum value from their technology investments.
The ideal candidate combines strong account management skills with a consultative approach and a passion for helping customers achieve their goals. You will serve as a strategic partner to school districts, government agencies, and other public sector organizations while collaborating closely with sales, engineering, operations, and leadership teams.
Customer Success & Account Management
  • Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact.
  • Develop strong relationships with IT leaders, administrators, procurement teams, and key stakeholders.
  • Conduct regular customer business reviews to understand goals, challenges, and upcoming initiatives.
  • Drive customer retention, satisfaction, and long-term account growth.
  • Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support.
  • Monitor customer health, identify risks, and proactively address issues before they impact the customer experience.

Account Growth & Strategic Planning
  • Identify opportunities to expand existing customer relationships through additional solutions and services.
  • Partner with sales and engineering teams to develop strategic account plans and technology roadmaps.
  • Support contract renewals and help customers evaluate new technologies that align with their business objectives.
  • Generate and manage customer quotes, proposals, and solution recommendations.
  • Track opportunities, renewals, and customer engagement activities within the CRM system.

Cross-Functional Collaboration
  • Coordinate with engineering, project management, support, and vendor partners to ensure exceptional customer outcomes.
  • Assist with vendor registrations, customer communications, and sales support activities as needed.
  • Maintain accurate customer records, account documentation, and pipeline updates.
  • Provide customer feedback and market insights to help improve service offerings and customer experience.

Qualifications
  • 3-5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
  • Experience supporting public sector, government, or education customers preferred.
  • Understanding of networking, cloud, cybersecurity, communications, or managed services solutions.
  • Strong relationship-building, communication, and presentation skills.
  • Experience managing multiple customer accounts and competing priorities.
  • Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems.
  • Strong organizational skills and attention to detail.

Core Competencies
  • Customer-first mindset with a passion for delivering exceptional service.
  • Strong business acumen and consultative problem-solving skills.
  • Ability to build trust and credibility with executive-level stakeholders.
  • Self-motivated, organized, and results-oriented.
  • Adaptable and comfortable working in a fast-paced environment.Collaborative team player with strong follow-through and accountability.

Additional Information
Why Join ITMC?
  • Join a growing technology company with a strong reputation in the SLED market.
  • Work alongside experienced technology, sales, and engineering professionals.
  • Competitive compensation and performance-based incentives.
  • Opportunities for professional growth and career advancement.
  • Collaborative culture that values initiative, accountability, and innovation.

All your information will be kept confidential according to EEO guidelines.

Apply