Slavic Jobs in Florida (NOW HIRING)

While this position is fully remote, we are only registered and can proceed with qualified candidates who reside and will work in one of the following states: AL, AZ, FL, GA, MI, MS, NE, NC, OH, OK, TN, TX. No exceptions. No relocation assistance is available. Must be eligible to work in the US without employment sponsorship. Direct Hire only, no third-party agency applications, please.

Job Description

Job Title: Specialist, Plan Support

Department: Client Success FLSA Status: Non-Exempt Job Status: FT

Reports To: Sr. Manager, Client Success Positions Supervised: N/A

Work Schedule: Monday – Friday, Shift Varies between 8:00 AM – 8:00 PM EST

POSITION SUMMARY

The Specialist, Plan Support is responsible for developing client relationships that promote retention and loyalty within Slavic401k’s Select Market retirement plans and adopting employer worksites. This role will act as the primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for our Select Market plans. The Specialist, Plan Support will partner with Relationship Managers, Client Account Managers, Retirement Plan Consultants, and departments across the organization to work towards ensuring clients are satisfied with services provided, promptly handling client requests, and improving any areas of dissatisfaction. This position requires the ability to work with and cater to various personality types and comfortability conversing with business representatives via inbound phone calls and emails.

ESSENTIAL FUNCTIONS

· Provide concierge-level client service support via inbound phone calls and emails to Select Market professional employer organizations (PEOs), single employer plan sponsors, payroll companies, and adopting employer worksites.

· Provide accurate, timely, and client-focused service while meeting department performance metrics including but not limited to quality, handle time, VOC, and adherence.

· Embrace a culture of teamwork, problem solving, and customer centricity to provide exceptional client experiences that emphasize first contact resolution.

· Utilize multiple applications such as Salesforce CRM, Relius, and other systems to assist with addressing client questions and resolving requests.

· With support and mentorship, build and maintain strong relationships with a focus on client satisfaction, maintaining client communication, and overall management of the relationship.

· Work as a team to demonstrate a consultative approach towards clients by acting as the point of contact via in bound phone calls and department email inboxes for information and resources related to servicing of retirement plans for clients.

· Act as the liaison between clients and internal departments to facilitate successful resolution of client issues and to relay customer feedback. This includes working with leadership on escalated calls and communications from PEOs, single employer plan sponsors, payroll companies, and adopting employer worksites.

· Provide clients with available resources for better plan tracking and plan management as well as education on organizational or regulatory updates.

· When requested, host virtual meetings with clients and/or the worksite 401(k) representative to discuss upcoming plan changes, plan amendments, disclosures, etc.

· When requested, develop customized reporting based on client need.

· Ensure client satisfaction, improve client promoter scores, and proactively solicit feedback to drive process improvement.

· Conduct research on plan designs, 401(k) rules, and 401(k) regulations in order to communicate the nuances, restrictions, and other pertinent information to clients.

· With leadership support, participate in small projects centered on department initiatives to increase efficiencies, decrease cost, and document changes in processes and procedures.

· Will require cross-training in fielding participant inquiries via inbound calls.

SKILLS & ABILITIES

· Accountability – demonstrates ownership, commitment, and prioritization to meet established deliverables.

· Adaptability – ability to adapt to change and be open to new ideas.

· Client Focused – demonstrates a client first approach to servicer while maintaining regulatory and organizational compliance.

· Problem Solving – strives to understand contributing factors and works to resolve complex issues. Demonstrates a forward-thinking mentality of process improvement.

· Strong analytical skills and keen attention to detail.

· Highly articulate with excellent interpersonal skills.

· Ability to build internal relationships and communicate effectively.

· Ability to work independently with oversight by manager.

· Effective organizational skills and ability to handle multiple assignments at a given time.

· Self-motivated and enthusiastic.

· Strong written and oral communication skills.

· Proficiency using Microsoft Office.

Experience

· 2+ years of client facing customer service experience

· 1+ year 401(k) industry experience required

· 1+ year of Salesforce experience preferred

Education

· Bachelor’s degree in Business or related field preferred, or equivalent work experience

Work Environment

· Extended sitting and computer work

· For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace. Additionally, there is an internet work speed requirement of 100 MBps or better. If you are unsure of your internet speed, please check with your service provider. Please ensure that you are able to meet these expectations after applying as adequate home work environment and the required internet connection is a non-negotiable requirement of remote employment.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change at any time based on business needs.

The Power of WE

WE serve the individual saver and investor, know that their savings represents not only money, but the time it took to earn that money, which is forever gone. WE will prudently, cost-effectively and efficiently safeguard and invest that money for a better future for all we serve.

WE are guided by core principles of honesty, accountability, and transparency. Consequently, we are always looking to do the right thing.

WE will treat every customer and colleague with respect and dignity. WE will exhibit humility both as individuals and as a corporate entity.

What’s in it for you Package
This role will have a base pay range of $23.50 - $29.00 per hour. Please know, this is the base range only and does not consider other components that make up the total rewards package for this role. This position is also eligible for an annual performance bonus.

Other perks in the total rewards package are:
• Flexible work environment
• Participation in Personal Annual Performance Bonus incentive program
• Medical, Dental, Vision, and Life Insurance
• 75% employer coverage of Medical Premiums
• Retirement Savings – 401(k) plan with generous company match, vested after 2 years
• Tuition Reimbursement up to $5,250/year
• Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays
• Paid Parental Leave
• Voluntary Pet Insurance, Lifelock and More!
• 24/7 no-cost Employee Assistance Program (EAP)

Slavic401k is an Equal Opportunity Employer

Slavic 401k is an equal opportunity employer with a commitment of inclusion for all qualified candidates. Slavic401k strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.