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Sla Coordinator Jobs (NOW HIRING)

Adaptec Solutions

Service Coordinator

Chicago, IL · On-site

$58K - $66K/yr

The Service Coordinator - Territory Operations is responsible for the end-to-end coordination and ... Prioritize work based on urgency, customer SLA, technician availability, geography, job ...

Adaptec Solutions

Service Coordinator

Manhattan, NY · On-site

$58K - $66K/yr

The Service Coordinator - Territory Operations is responsible for the end-to-end coordination and ... Prioritize work based on urgency, customer SLA, technician availability, geography, job ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

Facility Solutions Group, Inc.

Service Coordinator

Dallas, TX · On-site

$19.50 - $24.75/hr

As a Service Coordinator, you will be responsible for opening, dispatching, and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills ...

Amerit Fleet Solutions

ERS Coordinator

Charlotte, NC · On-site

$26 - $30/hr

ERS Coordinator Manager Compensation & Schedule Starting Hourly Rate: $26.00-30.00 per hour ... Locate and engage qualified roadside vendors capable of meeting Amerit's SLA: Vendor onsite within ...

SugaringLA

Front Desk Coordinator

Mckinney, TX · On-site

$13 - $17/hr

Embody the sLA brand mission and characteristics. * Feel like the studio is your calm and inviting ... Required Skills of a Front Desk Coordinator: * Strong verbal communication and listening skills ...

Facility Solutions Group, Inc.

Service Coordinator

Dallas, TX · On-site

$19.50 - $24.75/hr

Overview As a Service Coordinator, you will be responsible for opening, dispatching, and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service ...

Sugaring LA

Front Desk Coordinator

Mckinney, TX · On-site

$13 - $17/hr

Embody the sLA brand mission and characteristics. * Feel like the studio is your calm and inviting ... Required Skills of a Front Desk Coordinator: * Strong verbal communication and listening skills ...

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Sla Coordinator information

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$12

$24

$40

How much do sla coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for sla coordinator in the United States is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What is an SLA coordinator?

SLA Coordinators are professionals responsible for monitoring and ensuring that service level agreements (SLAs) between service providers and clients are met. They track performance metrics, handle reporting, and address any issues related to service delivery standards. Their role is crucial in maintaining client satisfaction and ensuring that contractual obligations are fulfilled. SLA Coordinators often collaborate with various teams to resolve escalations and continually improve service quality.

What are the key skills and qualifications needed to thrive as an SLA coordinator, and why are they important?

To thrive as an SLA Coordinator, you need a solid understanding of service level management, incident tracking, and reporting, often supported by a degree in business, IT, or a related field. Familiarity with IT service management tools such as ServiceNow or BMC Remedy and knowledge of ITIL frameworks are typically required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for managing expectations and facilitating collaboration between teams. These skills ensure that service agreements are met, issues are resolved efficiently, and customer satisfaction is maintained.

What are the typical challenges faced by an SLA coordinator when managing service level agreements across multiple departments?

SLA Coordinators often encounter challenges such as aligning expectations between different departments, ensuring timely communication of service updates, and tracking performance metrics accurately. Managing competing priorities and resolving discrepancies in SLA compliance can require strong organizational and interpersonal skills. Additionally, adapting to evolving business needs while maintaining high standards of service delivery is a critical aspect of the role. Close collaboration with IT, customer service, and management teams is essential for addressing issues promptly and ensuring continuous improvement.

What is the difference between Sla Coordinator vs Service Delivery Coordinator?

AspectSla CoordinatorService Delivery Coordinator
CredentialsTypically requires a degree in business, management, or related field; certifications like ITIL are commonSimilar credentials; often holds certifications in service management or ITIL
Work EnvironmentOffice-based, coordinating between teams to ensure SLA complianceOffice or client-site, managing service delivery and client relationships
Industry UsageCommon in IT, telecommunications, and managed servicesUsed across IT, telecom, and customer service sectors
Primary FocusMonitoring and ensuring SLA adherenceManaging overall service delivery and client satisfaction

While both roles focus on service quality, the Sla Coordinator primarily monitors SLA compliance, whereas the Service Delivery Coordinator oversees the entire service delivery process, including client interactions and satisfaction.

What cities are hiring for Sla Coordinator jobs?

Cities with the most Sla Coordinator job openings:

What states have the most Sla Coordinator jobs?

States with the most job openings for Sla Coordinator jobs include:

What are popular job titles related to Sla Coordinator jobs?

For Sla Coordinator jobs, the most frequently searched job titles are:

Infographic showing various Sla Coordinator job openings in the United States as of September 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $50,639 per year, or $24.3 per hour.

Adult Services Registered Nurse (RN)-CFCM/SLA (3104)

Lincoln, RI • On-site

Seven Hills Foundation
Individual, Family and Community Social Assistance • 1 - 5K employees
Learn more about Seven Hills Foundationexternal

$38/hr

Other

Medical, Retirement, PTO

Re-posted yesterday

Seven Hills Foundation rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Adult Services Registered Nurse (RN)-CFCM/SLA

Salary Range $38.00 - $38.00 Hourly Position Type Regular Full-Time Job Shift Fixed Weekday Shift (Monday to Friday) Education Level Bachelor Degree Required Category Healthcare Professionals & Leadership

Adult Services Registered Nurse (RN)-CFCM/SLA Pay: $38.00/hour

New Hire Sign-on Bonus: $5,000.00

Schedule: Monday 8am to 4pm, Tuesday 8am to 4pm, Wednesday 8am to 4pm, Thursday 8am to 4pm, Friday 8am to 4pm

Make a meaningful impact every day as a Community-Based Registered Nurse (RN) supporting individuals with intellectual and developmental disabilities (IDD) and complex health needs across home and community settings. This role offers the opportunity to combine hands-on clinical expertise with care coordination, education, and advocacy—helping individuals live healthier, safer, and more independent lives.

At Seven Hill Foundation, you'll be part of a mission-driven team focused on person-centered care, health equity, and community inclusion. No two days are the same—you'll work directly with individuals, families, providers, and state partners to ensure continuity of care and positive health outcomes.

Benefits for Full-time employees:

  • Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
  • Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
  • Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
  • Discounted Tuition with College & University Partnerships!
  • Tuition Assistance: Reimbursed or prepaid college coursework!
  • Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

  • Generous Accrued Paid Vacation
  • Vacation Cash-Out Option
  • 3 Paid Personal Days
  • 11 Paid Holidays
  • Accrued Paid Sick Time

Benefits for Part-time Employees:

  • Accrued Paid Sick Time
  • Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)
  • Student Loan Assistance: Consolidation and free debt counseling!
  • Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)
What You'll Do:
  • Provide community-based nursing care coordination across CFCM, Shared Living (SLA), and BHDDH programs
  • Conduct comprehensive health assessments and develop individualized nursing care plans
  • Coordinate care across medical, behavioral health, specialty providers, hospitals, and community services
  • Serve as a clinical resource to Shared Living Providers, offering guidance, training, and ongoing support
  • Monitor chronic conditions, medications, treatment plans, and health outcomes
  • Review hospital discharges, ER visits, and clinical recommendations to ensure timely follow-up
  • Deliver education on health promotion, medication safety, infection control, and chronic disease management
  • Ensure compliance with BHDDH, EOHHS, Medicaid, HIPAA, and agency standards
  • Participate in interdisciplinary team meetings, quality reviews, and incident management processes
  • Advocate for individuals served and promote person-centered, community-based care
Why Join Us:

This is a highly rewarding nursing role for someone who wants to move beyond the traditional clinical setting. You'll build meaningful relationships, work directly in the community, and play a critical role in helping individuals achieve better health outcomes and greater independence.

If you're looking for a nursing role where your clinical expertise truly changes lives—this is it.

Qualifications
  • Bachelor's degree required
  • Standard driver's license – class C or class D
  • Registered Nursing License required (RN)
  • 3 – 5 years of related experience

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