Sla Coordinator Jobs (NOW HIRING)

BNP Paribas RCC Inc
Job Title: Assistant Vice President, SLA Coordinator
Location: 525 Washington Blvd, Jersey City, NJ 07310
Duties:Responsible for oversight and governance around all Service Level Agreements (SLAs) between BNPP entities of the North American Region and the rest of BNP Paribas Group entities worldwide. This includes documenting all services exchanged between BNP Paribas entities and serve as the point of contact for any SLAs related to the North American Region (scope includes U.S. entities as service provider or recipient of services). Manage the SLA process from introducing agreement to entities to negotiating its details. This entail operation in subject matter expert-capacity to perform business analysis, guide and advise business owners, relevant stakeholders, and senior management how to properly document a relationship and assist in the development or improvement of SLAs in order to help facilitate services amongst the various entities of BNP Paribas. Manage and coordinate the development or improvement Agreements Process from initial analysis ( if none exist today) and optimize already existing Agreements so as to help facilitate services among the various different BNP Paribas entities. Facilitate technical and legal negotiations with each of the entities involved with North America functions [notably Tax, Compliance, Finance, Data Office, Legal, Third-Party Risk Management] on specifics relating to the Agreements, establish review process, manager version control, channel feedback, and provide clarifications with the support of the legal department and/or business sponsors if required. Facilitate and manage the editorial, review, and proof-read process together with concerned Entity ensuring Agreements are written in a clear, concise, and precise manner, agreeable and understood by all parties involved. Maintain SLA framework by ensuring that ensure that SLAs are drafted and executed in line with regulatory requirements and Third-Party Risk Management Framework for affiliate's including but not limited to respective onboarding in BNP Paribas TPRM (Third Party Risk Management) tools with respect to monitoring risk arrangements and risk rating. This includes coordinating with Operational permanent control to assess RCSA of business activities, accurately mapping relevant data points such as process codes that follow the Bank Group Taxonomy and onboarding SLA relationship in CIB TPRM tools such as RISK360 and Process Unity to monitor risk arrangement. Perform Gap analysis yearly control which includes coordinating with cost accounting teams to extract the data from various tools and then run analysis on territory group charges, step 1.5 and cost-plus invoices. Following that with performing in depth research and analysis regarding the identified gaps, cross check referential data with business line cost allocation methodology, revenue sharing and métier/entity mapping. Manage year-round SLA recertification in accordance with RISK417 Outsourcing policy, by ensuring there is accurate and timely attestation of SLA accuracy as it relates to services provided, related pricing, risk levels documented. In addition to this, manage any necessary changes through the controlled workflow process of termination or recertifying. Provide technical support and guidance to business sponsors or other parties involved in using BNPP tools (DOCS and Argos) and maintaining the electronic library in the local NAR SharePoint site and the global Argos repository, once fully implemented. *Telecommuting permitted 60%: work may be performed within normal commuting distance from the BNP Paribas RCC Inc. office in Jersey City, NJ.
SALARY :$103,200 - $125,000/ year
Work Schedule: 9am to 5pm, 40 hours a week. (Monday Friday)
Job Requirements: Bachelor's degree (US or Foreign Equivalent) in Data Analytics, Operations research, or related and one (1) year of experience in inter affiliate SLA coordination. Must have one (1) year of experience with: Strong analytical, business analysis and financial data reconciliation skills; developing interactive dashboard using data visualization tools such as Power Bi; In-depth understanding and interpreting legal entity structure and jurisdiction in multinational corporation setting; High proficiency in Microsoft Excel, including Excel VBA, power query, and power pivot functions; Regulatory and internal control knowledge of inter-entity agreement; Intermediate Project management skills, for projects related to trade workflow design, regulatory reporting remediation, and gap analysis and recommendation; High proficiency in managing and configuring SharePoint and similar cloud-based platforms; Proficiency in Audit trail maintenance and regulatory compliance monitoring; Advanced capability to manage and coordinate full-cycle regulatory and operational processes and workflow; and In-depth understanding of Operational Risk and Control frameworks.
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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