Site Reliability Engineer Manager Jobs in Boston, MA

Site Reliability Engineer (SRE) – Weekend Coverage

About Elwood: We have built a digital asset trading infrastructure for institutional investors. Our seamless end‑to‑end platform connects to global crypto exchanges, custodians, and liquidity providers, via a single API. Built by industry experts with decades of combined experience in investment management and digital technology, Elwood provides market infrastructure at scale, enabling financial institutions, neobanks, and corporations to access digital asset markets quickly and efficiently.

We are seeking a Site Reliability Engineer (SRE) to join our globally distributed engineering team, with a key responsibility for weekend operations and system reliability. You’ll play a critical role in maintaining uptime, resolving incidents, and automating infrastructure for Elwood’s EMS and PMS platforms, which are built on AWS and GCP cloud environments. This highly visible role blends deep technical ownership with cross‑functional collaboration. In addition to core SRE responsibilities, you will support our Technical Account Managers and client‑facing teams in resolving production issues that impact users, ensuring smooth and reliable client experiences. You’ll be part of a team responsible for both the infrastructure backbone and the performance reputation of Elwood’s platform.

• Ensure the reliability, availability, and performance of production systems, particularly during weekends.
• Take ownership of monitoring, troubleshooting, and incident response during weekends and off‑hours.
• Actively participate in on‑call rotations with priority weekend shifts (Saturday–Sunday).
• Troubleshoot and resolve critical issues in a fast‑paced, high‑availability environment.
• Automate manual processes and workflows, reducing operational overhead.
• Work closely with engineering teams to design and deploy scalable, fault‑tolerant infrastructure solutions on AWS or GCP.
• Improve observability by utilizing monitoring, logging, and alerting systems (e.g., CloudWatch, Datadog).
• Lead post‑incident reviews, contribute to the continuous improvement of system reliability, and follow up on strategic fixes.
• Develop and update runbooks, incident response playbooks, and documentation.
• Work closely with Engineering, Product, and Client teams to proactively identify infrastructure pain points that could affect the user experience.
• Monitor alert channels, logs, and infrastructure load for the entire stack.
• Set up automation for alerting.

• 5+ years of experience in an SRE, DevOps, or infrastructure engineering role.
• Strong experience with AWS or GCP, including services like EC2, Lambda, S3, RDS, and GKE (for GCP).
• Experience with automation tools like Terraform.
• Proficient in at least one scripting language (Python, Bash, Go, etc.).
• Solid understanding of Linux systems, networking, and cloud‑based architectures.
• Experience working with container orchestration platforms like Kubernetes.
• Proficient with CI/CD pipelines, preferably with cloud‑native tools (e.g., GitHub).
• Ability to troubleshoot complex, distributed systems and provide solutions in high‑pressure environments.
• Ability to communicate effectively with both technical and non‑technical stakeholders.

• Exposure to Execution Management Systems (EMS) / Portfolio Management Systems (PMS).
• Experience with client‑impact triage, working cross‑functionally with account managers or product teams.
• Proficiency with Datadog or similar observability platforms.
• Knowledge of serverless architectures (e.g., AWS Lambda, GCP Cloud Functions).
• Familiarity with RDBMS and NoSQL databases, such as RDS, CloudSQL, DynamoDB.
• Prior experience in fintech, trading platforms, or 24/7 financial infrastructure.
• Strong understanding of API integrations and how infrastructure issues might manifest in client environments.
• Excellent problem‑solving and communication skills, with the ability to translate technical incidents into clear client updates.
• Experience working with client‑facing teams.

The successful candidate must be comfortable working autonomously during weekend shifts (Thursday‑Monday schedule).

• Passion – As a Software Engineer, you are passionate about building high‑quality, performant services.
• Respect – As part of a diverse team, you have deep cultural empathy and respect for fellow workers, clients, partners, and Elwood’s regulatory obligations.
• Teamwork & Communication – You value cross‑team collaboration, effective communication, and efficient processes that deliver best results.
• Tenacity – You know that delivering stable, performant systems takes hard work and persistence, and you bring both these qualities to the table every day.
• Unblock – You are willing to share your knowledge with the rest of the team and aren’t afraid to ask questions to improve your work and progress delivery.
• Trust & Transparency – You are willing to share your knowledge with the rest of the team and aren’t afraid to ask questions to improve your work and progress delivery.
• Excellence – Excellence is a mindset and you strive to be the best version of yourself and expect the same from others. You will have a testing mindset and ruthless focus on delivering quality solutions and value for our clients.

As an equal opportunity employer, you can read more about our policy here: https://elwood.io/diversity