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Sirius Support Jobs (NOW HIRING)

Sirius XM

Staff Software Engineer

Oakland, CA · On-site

$101K - $206K/yr

... ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on ... As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans ...

Sirius XM

Staff Python Engineer

Oakland, CA · On-site

... ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on ... As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans ...

Sirius XM Radio

Technical Program Manager

Irving, TX

$123K - $160K/yr

SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio ... What you'll do Support ownership of delivery, sequencing, and risk within the Technology and ...

Sirius XM Radio

Technical Program Manager

Chicago, IL

$132K - $172K/yr

SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio ... What you'll do Support ownership of delivery, sequencing, and risk within the Technology and ...

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How much do sirius support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for sirius support in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Representative at Sirius Support, and why are they important?

To thrive as a Customer Support Representative at Sirius Support, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with helpdesk software, CRM systems, and ticketing tools like Zendesk or Freshdesk is commonly required. Patience, active listening, and adaptability are important soft skills for effectively handling diverse customer inquiries and resolving issues. These skills and qualities are essential for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient service operations.

What is the difference between Sirius Support vs Customer Support Specialist?

AspectSirius SupportCustomer Support Specialist
Required CredentialsTechnical certifications, industry-specific trainingCustomer service training, communication skills
Work EnvironmentTechnical support centers, remote or on-siteCall centers, retail, or online support
Employer & Industry UsageTechnology, telecommunications, software companiesRetail, service industries, tech companies
Common Search & Comparison IntentTechnical expertise, troubleshooting skillsCustomer interaction, problem-solving skills

While Sirius Support focuses on technical troubleshooting and specialized support roles, Customer Support Specialists handle general customer inquiries and service issues. Both roles require strong communication skills, but Sirius Support emphasizes technical certifications and industry-specific knowledge, whereas Customer Support Specialists focus more on customer service and communication abilities.

What are Sirius Support roles?

Sirius Support refers to positions within Sirius, a company that offers outsourced customer service, technical support, and back-office solutions to other businesses. Team members in Sirius Support typically handle inquiries, resolve issues, and provide assistance to customers via phone, email, or chat. These roles require strong communication skills, problem-solving abilities, and a customer-focused mindset. Employees may work in various industries, depending on the clients Sirius serves.

How does the Sirius Support role typically interact with other departments to resolve customer issues?

In the Sirius Support role, collaboration with other departments such as technical teams, billing, and account management is a key part of the daily workflow. When a customer issue extends beyond general support, you will often escalate tickets or coordinate with specialists to ensure swift and accurate resolution. This requires clear communication and strong organizational skills. Regular meetings and shared case management systems help facilitate teamwork and keep everyone informed, making cross-functional collaboration both frequent and essential for delivering excellent customer service.

Staff Software Engineer

Sirius XM

Oakland, CA • On-site

$101K - $206K/yr

Full-time

Posted 25 days ago

Job description

Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.
How you'll make an impact:
As a Staff Software Engineer on the Planning team within SiriusXM's Ad Sales Product Engineering organization, you'll define and drive the technical direction of our ad buying systems.
You'll architect resilient, cloud-native backend services that power large-scale ad delivery and campaign planning tools across the SiriusXM and Pandora ecosystem. Beyond building systems, you'll shape engineering practices - leading modernization, scalability, and reliability initiatives that move our ad tech platforms forward.
What you'll do:
  • Lead the design and development of scalable, maintainable services that power ad buying and the complicated parts to it.
  • Architect and evolve the Slingshot platform toward modern and cloud-native paradigms.
  • Drive end-to-end execution - from design and implementation to deployment, monitoring, and performance optimization.
  • Collaborate cross-functionally with Product, Data Engineering, DevOps, and SRE to deliver high-impact, integrated ad buying capabilities.
  • Partner with data, UI, billing, and ad trafficking teams to optimize end-to-end ad buying workflows through intelligent automation.
  • Champion observability, reliability, and operational excellence using Datadog, Grafana, and modern CI/CD practices.
  • Mentor engineers across teams, fostering a culture of technical rigor, inclusion, and continuous improvement.
  • Influence long-term architecture and technology strategy, aligning with SiriusXM's broader ad tech roadmap.

What you'll need:
  • 7+ years of professional software engineering experience, including 2+ years in a Staff or equivalent senior technical leadership role.
  • Expertise in Python (Django, FastAPI, or similar frameworks) and backend architecture (e.g. microservices).
  • Strong foundation in distributed systems and data pipelines, with hands-on experience in Kafka, Celery, or Airflow.
  • Experience with ad serving or delivery platforms (e.g., Google Ad Manager, AdsWizz, Triton).
  • Deep familiarity with AWS, Kubernetes, and infrastructure automation.
  • Proficiency with observability tools (Datadog, Sentry, Grafana) and CI/CD workflows.
  • Demonstrated success leading cross-team technical initiatives, mentoring engineers, and influencing large-scale architecture.
  • Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience.
  • Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $101,500 to $206,650 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
R-2025-11-86

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