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Single Point Customer Service Jobs (NOW HIRING)

... Single Point of Contact will have advanced skills and techniques relative to customer service, collections and loss mitigation of residential mortgage loans. Fully versed and compliant with all the ...

As a member of the SPOC (Single Point of Contact) team, this role will primarily involve customer ... DISQUALIFIERS: - jumpy call center resumes - medical customer service - no professional office ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Customer Service Specialist

$17.50 - $23/hr

Customer Service Specialist Working in a lively and fast-paced call center environment, the ... Act as a single point of contact for problem-solving, including billing questions, payments, and ...

Showing results 21-40

Single Point Customer Service information

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$26

How much do single point customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for single point customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Single Point Customer Service vs Customer Support Specialist?

AspectSingle Point Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; technical or product-specific training
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or online
Employer & IndustryRetail, telecom, banking, hospitalityIT, tech companies, software providers
Search & Comparison IntentCustomer service roles, client communicationTechnical support, product troubleshooting

Single Point Customer Service focuses on providing consistent, direct support to customers, often handling inquiries and resolving issues at a single contact point. Customer Support Specialists typically handle technical or product-specific issues, requiring specialized knowledge. While both roles involve assisting customers, Single Point Customer Service emphasizes overall customer experience, whereas Customer Support Specialists focus on technical problem resolution.

What cities are hiring for Single Point Customer Service jobs?

Cities with the most Single Point Customer Service job openings:

What are popular job titles related to Single Point Customer Service jobs?

For Single Point Customer Service jobs, the most frequently searched job titles are:

Customer Service Representative (Nights)

Wichita, KS โ€ข On-site

$15.75 - $21.50/hr

Other

Re-posted 8 days ago


Job description

Customer Service Representative (Nights)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!

We're looking for Customer Service Representatives (Nights) to represent some of the world's most recognized brands during the night shift. In this role, you'll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Manage inbound and outbound calls with professionalism, empathy, and efficiency
  • Troubleshoot and resolve customer issues, focusing on first-call resolution
  • Research and retrieve information using internal systems; collaborate with other teams as needed
  • Accurately document and process customer claims and interactions
  • Follow scripts, policies, and procedures while using training resources to provide accurate answers
  • Handle sensitive information with discretion and maintain confidentiality
  • Escalate complex cases to the appropriate team or manager
  • Stay updated on products and processes by attending ongoing training
  • Meet all attendance, reliability, and night shift scheduling requirements

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • 18 years or older with a high school diploma or equivalent
  • Excellent verbal and written communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong problem-solving, conflict resolution, and troubleshooting skills
  • Reliable, punctual, and motivated with a strong work ethic
  • Ability to multi-task, stay organized, and self-manage
  • Customer-first mindset: empathetic, patient, and responsive
  • Positive attitude and a team-player spirit
  • Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
  • Prior experience with contact centers or government-related accounts