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Single Point Customer Service Jobs (NOW HIRING)

Validation & Engineering Group, Inc

PR

Validation & Engineering Group, Inc. (V&EG), a Pinnaql company, is a leading services supplier ... SPOC (Single Point of Contact) Position Summary The SPOC (Single Point of Contact) will serve as ...

Validation & Engineering Group, Inc

PR

Validation & Engineering Group, Inc. (V&EG), a Pinnaql company, is a leading services supplier ... SPOC (Single Point of Contact) Position Summary The SPOC (Single Point of Contact) will serve as ...

Validation & Engineering Group, Inc

PR

Validation & Engineering Group, Inc. (V&EG), a Pinnaql company, is a leading services supplier ... SPOC (Single Point of Contact) Position Summary The SPOC (Single Point of Contact) will serve as ...

twoharbors

Single Point Of Contact Specialist

Coppell, TX

$15.75 - $21/hr

As a Customer Service Specialist 3 , you'll serve as a critical front-line advocate for our customers, delivering proactive support and strategic solutions to those who are 60+ delinquent, in loss ...

Domino's

(7913) Bay Point: Customer Service Rep

Bay Point, CA · On-site

$19 - $25.75/hr

As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by ...

Dexian DISYS

Customer Service

Nashville, TN · On-site

$24 - $25/hr

Customer Service Job details Posted 27 May 2026 Location Lakewood, Nashville, TN 37138 Reference ... Act as the single-point-of-contact for assigned customer accounts; managing the entire order life ...

Dexian

Customer Service

Old Hickory, TN · On-site

$24 - $25/hr

Customer Service Duration: 2026-06-22 to 2026-12-21 Location: Nashville, TN Pay rate: $24.00 - $25 ... Act as the single-point-of-contact for assigned customer accounts; managing the entire order life ...

Bloom Energy

Customer Project Manager

San Jose, CA · On-site

$200K - $287K/yr

You are the single point customer project owner from pre-contract to power on for some of the largest and most ambitious energy generation projects on the planet * You are responsible for instituting ...

Bloom Energy

Customer Project Manager

San Jose, CA · On-site

$200K - $287K/yr

You are the single point customer project owner from pre-contract to power on for some of the largest and most ambitious energy generation projects on the planet * You are responsible for instituting ...

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Single Point Customer Service information

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How much do single point customer service jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for single point customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Single Point Customer Service vs Customer Support Specialist?

AspectSingle Point Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; technical or product-specific training
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support centers, or online
Employer & IndustryRetail, telecom, banking, hospitalityIT, tech companies, software providers
Search & Comparison IntentCustomer service roles, client communicationTechnical support, product troubleshooting

Single Point Customer Service focuses on providing consistent, direct support to customers, often handling inquiries and resolving issues at a single contact point. Customer Support Specialists typically handle technical or product-specific issues, requiring specialized knowledge. While both roles involve assisting customers, Single Point Customer Service emphasizes overall customer experience, whereas Customer Support Specialists focus on technical problem resolution.

What's the highest paying customer service job?

Senior customer service managers, especially in industries like technology, finance, or healthcare, tend to have the highest salaries in customer service roles. These positions often require extensive experience, leadership skills, and sometimes specialized certifications, with salaries reaching six figures in some cases.

What does SinglePoint do?

Single Point Customer Service is a role focused on providing direct support to customers by addressing inquiries, resolving issues, and ensuring satisfaction. It often involves using customer management tools and requires strong communication skills to handle various customer needs efficiently.

What jobs pay 2000 a day?

Single Point Customer Service roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized professions like high-level consulting, executive roles, or certain freelance or contract positions in finance or technology. Achieving this level of income often requires extensive experience, advanced skills, or ownership of a business, rather than standard customer service jobs.

What job makes $10,000 a month without a degree?

A Single Point Customer Service role typically does not pay $10,000 a month without specialized skills or experience. High earnings in customer service are usually associated with managerial positions, sales roles, or positions in high-demand industries that may require certifications or extensive experience. Most entry-level customer service jobs pay significantly less, but advanced roles or those in niche markets can reach higher income levels with time and skill development.
What cities are hiring for Single Point Customer Service jobs? Cities with the most Single Point Customer Service job openings:
Single Point of Contact - Customer Service

Single Point of Contact - Customer Service

Finance of America Companies

Remote

$50K - $70K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

About Us
Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together.
Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career.
To learn more about us, visit www.financeofamerica.com
Purpose of Role
Responsible for serving as the dedicated Single Point of Contact, providing customers with a consistent and reliable point of communication. Builds strong, long-term relationships to anticipate customer needs and address issues proactively. Performs high-touch phone engagement, including proactive outreach to obtain required documentation and respond to customer inquiries, with a focus on preventing defaults, ensuring compliance, and delivering high-quality service. Identifies emerging risks and contributes to process improvements that enhance customer stability and overall satisfaction.
Key Responsibilities and Expectations
  • Investigates and resolves complex customer issues and escalations by analyzing customer account history and vendor data.
  • Identifies root causes of customer issues and applies investor guidelines, company policies, and servicer/vendor procedures to navigate a solution.
  • Monitors customer activity for continued compliance to loan agreement.
  • Ensures the timely and successful resolution of customer concerns while maintaining a high level of customer satisfaction.
  • Proactively identifies emerging risks related to business activities and ensures effective reporting to management.
  • Contributes to process improvement and redesigns initiatives to enhance customer experience and operational efficiency.
  • Adheres to written risk and compliance policies and procedures related to customer interactions and account management.
  • Conducts proactive outbound calls to customers to obtain necessary documentation and prevent account defaults.
  • Performs other duties as assigned.
Reports To
  • Supervisor, SPOC
Qualifications - Experience/Skills/Competencies
  • Minimum 5 years of experience in customer service.
  • Strong problem-solving and analytical abilities to interpret complex customer concerns and provide solutions.
  • Ability to conduct research and risk analysis, identifying and mitigating potential financial or compliance risks.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent written and verbal communication skills, with the ability to simplify complex issues for customer and internal teams.
  • Strong ability to identify and contribute to process improvements that enhance operational efficiency.
  • Ability to take initiative, work autonomously, and drive projects forward to completion.
Qualifications - Education - Required
  • High School Diploma or GED

Compensation
The base salary range for this position is ($50,000- $70,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.
Additional Information
The application deadline for the job opportunity is 7/1/2026.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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