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Front of House Team Member (Cashier / Guest Experience Specialist)

Zaxbys

About Zaxbys

Zaxbys is a Southern-born, flavor-forward chicken brand founded in 1990 in Georgia, by childhood friends. What began as a bold idea-elevating chicken fingers and wings from side items to the main event-has grown into a national favorite

known for premium boneless chicken, signature sauces (especially the legendary Zax Sauce), and a distinctive personality that refuses to be bland.

Our mission is simple and non-negotiable:

Consistently create encore experiences

that enrich lives, one person at a time. We live by the purpose of living a more flavor-full life: Be bold. Be original. Be

you. Stand out, step up, and spice things up. Never be bland-and stay saucy.

Core values that guide everything we do:

People First- The guest experience never exceeds the team member experience.

Accountability- We do what we say we will do.

Transparency- Honest, respectful conversations that get to the

heart of issues quickly.

Innovation-Courageous thinking and the never-been-done-before.

Inclusion and Belonging- Our door is open;

there's a seat at the table for you. Be authentically yourself.

We call our hospitality approach Southern Hospitality 2.0: traditional Southern

warmth and generosity updated for today-inclusive, enthusiastic, energetic, and

modern.

Position Summary

As a Front of House Team Member, you are the face of the Zaxbys brand and the

first (and often lasting) impression every guest receives. You are not simply

taking orders or ringing up sales-you are creating **encore experiences**.

Every interaction should leave the guest thinking, "That was better than I

expected. I'm coming back."

This is a high-standard role. We hire people who take pride in excellence, move with

purpose, and treat every guest and teammate with genuine care and respect.

Average is not the goal. Memorable is.

Key Responsibilities

• Greet every guest promptly, warmly, and with genuine enthusiasm the moment they enter or approach the counter/drive-thru.
• Master the full menu and our signature sauces so you can confidently describe items, answer questions, make recommendations, and suggest complementary items that elevate the meal.
• Enter orders accurately and efficiently into the POS system (counter, drive-thru, call-in,and digital).
• Handle all transactions with precision-cash, cards, mobile payments-while maintainingstrict cash-handling standards and accountability.
• Deliver complete orders with energy and care, ensuring accuracy, presentation, and all accompaniments (sauces, utensils, etc.).
• Maintain a clean, organized, and welcoming front-of-house environment always (dining room, counters, restrooms, exterior, and work stations).
• Stock and restock beverages, condiments, paper goods, and other FOH items proactively so the guest never has to wait.
• Assist with light food prep as needed (beverages, sauces, produce, sides) while strictly following food safety and quality standards.
• Represent the Zaxbys brand with pride-attitude, appearance, language, and energy should all reflect "be bold, be original, stay saucy."
• Support teammates across stations when needed and contribute to a positive, high-energy,team-first culture.
• Complete all required training (including Zaxbys Front-of-House Development Plan andhands-on station training) thoroughly and on time.
• Uphold safety, sanitation, and operational excellence standards without compromise.
• Handle guest concerns with professionalism, ownership, and a solution-oriented mindset.

What High Performance Looks Like Here

• You move with a sense of urgency and purpose without sacrificing accuracy or friendliness.
• You anticipate needs before guests or managers have to ask.
• You treat every guest as if they are the most important person in the restaurant at that moment.
• You take personal ownership of the guest experience and the condition of the dining room.
• You show up ready-mentally, physically, and with the right attitude-every shift.
• You contribute to a culture where people work hard, play hard, and laugh often.
• You seek feedback and continuous improvement rather than settling for "good enough."

Qualifications & Requirements

Minimum age: 16

(or per local law).

• Reliable
• transportation and ability to work a flexible schedule, including nights,weekends, and peak periods.
• Strong interpersonal and communication skills-clear, friendly, and confident.
• Ability to multitask in a fast-paced environment while maintaining composure and accuracy.
• Basic math skills and comfort handling cash and operating a POS system (training provided).
• Genuine hospitality, mindset and a positive, energetic attitude.
• Willingness to learn the full menu, brand standards, and operational procedures thoroughly.
• Ability to standfor extended periods, move quickly, and perform light physical tasks (lifting, stocking, cleaning).
• Alignment with Zaxbys mission, values, and high standards of excellence and accountability.

Preferred

(not required, but highly valued):

• Previous guest-facing or restaurant experience.
• Proven track record of reliability, teamwork, andexceeding expectations.
• Passion for creating memorable experiences and representing a brand with pride.

What We Offer

• Competitive hourly pay.
• Flexible scheduling.
• Employee meal discounts.
• Training and clear development path (including opportunities to grow into shift lead,trainer, or management roles).
• A team environment that values people first, inclusion, and continuous improvement.
• The chance to be part of a brand that is growing, evolving, and known for doing things differently.

How We Screen Applicants

We set a high bar. We look for people who:

• Demonstrate energy, ownership, and a guest-first mindset in the interview.
• Can articulate why they want to be part of a brand that values excellence and authenticity.
• Show reliability, coachability, and the ability to thrive in a fast-paced, team-oriented environment.
• Align with our values of accountability, people-first culture, and continuous improvement.

If you are looking for "just a job," this is not the role. If you want to create

experiences people talk about, grow with a bold brand, and work with people who

take pride in their work-apply. We're saving a seat for the right person.

Ready to sling chicken and smile at a higher standard?

Join

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.