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Simphony Pos Jobs in California (NOW HIRING)

Ensemble Hospitality

Bar Manager

Carson, CA · On-site

$100 - $125/hr

Changes and applies food & beverage selections to Simphony. * Creates and manages development of ... Spreadsheet software, Word Processing software, and POS system knowledge. Certificates, Licenses ...

New

La Bahia Hotel and Spa

Director of Outlets

Santa Cruz, CA · On-site

$90K - $100K/yr

Effectively utilize systems such as Simphony and OpenTable as revenue management tools to maximize ... Perform or appropriately delegate administrative duties related to staffing/scheduling, POS system ...

Ensemble Real Estate Services, Inc.

Bar Manager

Carson, CA · On-site

$70K - $75K/yr

Changes and applies food & beverage selections to Simphony. * Creates and manages development of ... Spreadsheet software, Word Processing software, and POS system knowledge. Certificates, Licenses ...

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Simphony Pos information

What is Simphony POS?

Simphony POS is a point-of-sale system developed by Oracle, designed primarily for the hospitality industry, including restaurants, hotels, and cafes. It offers a cloud-based platform that manages transactions, orders, inventory, and customer data efficiently. Simphony POS is highly customizable and scalable, supporting everything from small businesses to large multinational chains. It integrates with various hardware and software, providing real-time analytics and reporting to help businesses optimize operations and enhance the customer experience.

What are the key skills and qualifications needed to thrive as a Simphony POS specialist?

To thrive as a Simphony POS Specialist, you need expertise in point-of-sale systems, particularly Oracle Simphony, along with a background in IT support or hospitality management. Familiarity with software configuration, hardware troubleshooting, and experience using Simphony Management Console or related Oracle tools is typically required, and certifications from Oracle can be beneficial. Strong problem-solving abilities, communication skills, and attention to detail help in effectively supporting users and collaborating with diverse teams. These skills are crucial for ensuring system reliability, smooth restaurant or retail operations, and quick resolution of technical issues.

What are some common challenges faced by Simphony POS specialists during system implementations, and how can they be addressed?

Simphony POS Specialists often encounter challenges such as integrating the POS system with existing hardware, configuring menus to meet specific business needs, and training staff on new workflows. Addressing these challenges typically involves thorough pre-implementation planning, close collaboration with IT and operations teams, and providing hands-on training sessions for end users. Staying updated on software updates and best practices also helps specialists proactively resolve potential issues and ensure a smooth rollout.

What is the difference between Simphony Pos vs Cash Register Operator?

FeatureSimphony PosCash Register Operator
CredentialsPoint of Sale (POS) system training, basic technical skillsCash handling, basic math, customer service
Work EnvironmentRetail, hospitality, restaurants using advanced POS systemsRetail stores, restaurants, small businesses
Employer & Industry UsageHotels, large restaurants, chain storesSmall retail outlets, quick-service restaurants
Search & Comparison IntentTechnical POS skills, system trainingCash handling, customer service roles

Simphony Pos is a comprehensive POS system used in larger hospitality and retail environments, requiring technical training. In contrast, a Cash Register Operator primarily handles cash transactions and customer service in smaller settings. While both roles involve point-of-sale functions, Simphony Pos focuses on system management and technical skills, whereas Cash Register Operators focus on cash handling and customer interaction.

What are popular job titles related to Simphony Pos jobs in California?

For Simphony Pos jobs in California, the most frequently searched job titles are:

What job categories do people searching Simphony Pos jobs in California look for?

The top searched job categories for Simphony Pos jobs in California are:

What cities in California are hiring for Simphony Pos jobs?

Cities in California with the most Simphony Pos job openings:

Simphony Pos jobs near you
Infographic showing various Simphony Pos job openings in California as of August 2026, with employment types broken down into 60% Full Time, 36% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Oracle Simphony Production Support Lead

Fremont, CA • On-site

SkillNet Solutions, Inc.
IT Services • 201 - 500 employees
Learn more about SkillNet Solutions, Inc.external

Full-time

Posted 9 days ago

Job description

Title: Oracle Simphony Production Support Lead
Type: Full time/Contract
Location: Bay Area, CA
Job Summary
  • Own and drive stability, performance, and continuous improvement of the Oracle Simphony POS environment.
  • Lead a team of support analysts, manage incident and problem resolution, and serve as the primary escalation point for Simphony-related production issues across restaurant/retail operations.

Key Responsibilities
  • Lead day-to-day production support operations for Oracle Simphony POS, ensuring high system availability across all locations and business units.
  • Own incident management from triage through root cause analysis and resolution, meeting defined SLAs for critical and high-priority issues.
  • Manage and mentor a team of production support analysts, coordinating on-call rotations and escalation procedures for 24/7 coverage.
  • Serve as the primary liaison with Oracle Support (SRs, patches, and escalations) and coordinate with Oracle on critical outages.
  • Drive problem management to identify recurring issues and implement permanent fixes, reducing repeat incidents.
  • Coordinate patch management, version upgrades, and configuration changes across Simphony environments (EMC, workstations, KDS, enterprise back office).
  • Partner with infrastructure, network, and DBA teams to troubleshoot environment, connectivity, and database-related issues impacting POS operations.
  • Maintain and improve monitoring, alerting, and reporting to proactively identify issues before they impact business operations.
  • Document support procedures, runbooks, and knowledge base articles to improve team efficiency and reduce mean time to resolution.
  • Manage change control processes for production changes, ensuring proper testing and approval before deployment.
  • Communicate status updates, incident summaries, and post-mortems to stakeholders and leadership.
  • Support integration points between Simphony and third-party/enterprise systems (payment processing, loyalty, inventory, reporting/BI, labor management).

Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
  • 7+ years of experience in production support or application support roles, with significant hands-on Oracle Simphony (or MICROS Simphony) experience.
  • Strong working knowledge of Simphony architecture, including EMC configuration, Simphony database, workstations/KDS, and enterprise back office reporting.
  • Experience leading or mentoring a support team, with demonstrated ownership of incident and problem management processes.
  • Solid understanding of SQL and ability to troubleshoot database-related issues.
  • Experience with ITIL-based incident, problem, and change management practices.
  • Strong communication skills, with the ability to manage stakeholder expectations during high-pressure incidents.
  • Ability to work flexible hours and participate in on-call rotation, including nights, weekends, and holidays as needed given the retail/hospitality environment.

Preferred Qualifications
  • Experience with additional Oracle Retail or Oracle Hospitality products (Oracle Retail Xstore, Oracle Hospitality Reporting and Analytics, Oracle Payment Interface).
  • Experience integrating Simphony with third-party POS, payment gateways, or loyalty platforms.
  • ITIL certification.
  • Prior experience in restaurant, hospitality, or multi-site retail environments.
  • Familiarity with cloud/hybrid Simphony deployments and Oracle Cloud infrastructure.

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