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Sift Manager Jobs (NOW HIRING)

Sift Science, Inc

External

About the Role Sift is hiring a Senior Account Operations Manager to own a portfolio of customer accounts and serve as the primary commercial point of contact across the full quote-to-cash lifecycle.

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Sift Science, Inc

Enterprise Account Executive

$200K - $300K/yr

... manage multiple priorities in a dynamic, high-growth company environment * Experience with Command of the Message and MEDDPICC sales methodologies Let's build it together: At Sift, we are ...

Sift Science

Account Executive

San Francisco, CA

Sift turns high-frequency telemetry into engineering insights for mission-critical systems. Teams ... Develop account strategies and manage a pipeline of qualified opportunities Run Technical Sales ...

Sift Science, Inc

Strategic Rev Ops Lead

Marina Del Rey, CA · On-site

$100K - $160K/yr

Manage CRM and associated customizations as Sift scales * Own the sales tech stack and be an evangelist for CRM integration to other GTM tools (Marketing, legal etc.) * Work as a strategy partner ...

Sift Science, Inc

Strategic Rev Ops Lead

San Francisco, CA · On-site

$100K - $160K/yr

Manage CRM and associated customizations as Sift scales * Work as a strategy partner with GTM Engineering (who codes and builds) to help drive the outcomes for AI driven sales solutions * Work with ...

Sift Science, Inc

Software Engineer

San Francisco, CA · On-site +1

$120K - $155K/yr

... powers Sift's online systems. We ensure these systems are always available, reliable, and ... Managing such complex, large-scale systems requires continuous monitoring and proactive maintenance ...

Sift Science, Inc

Account Executive

Marina Del Rey, CA · On-site

$100K - $150K/yr

Sift turns high-frequency telemetry into engineering insights for mission-critical systems. Teams ... Develop account strategies and manage a pipeline of qualified opportunities Run Technical Sales ...

Sift Science, Inc

GTM Engineer

Marina Del Rey, CA · On-site

$140K - $180K/yr

Teams use Sift to build and operate rockets, satellites, autonomous vehicles, energy systems ... Collaborate with Ops to manage integrations across Slack, HubSpot, Clay, and other marketing tools ...

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How much do sift manager jobs pay per hour?

As of May 29, 2026, the average hourly pay for sift manager in the United States is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What is the difference between Sift Manager vs Data Analyst?

AspectSift ManagerData Analyst
Required CredentialsBachelor's degree in business, marketing, or related field; experience in digital marketing or e-commerceBachelor's degree in statistics, mathematics, or related field; proficiency in data analysis tools
Work EnvironmentOnline platforms, e-commerce sites, digital marketing teamsData-focused teams, business intelligence departments, analytics software environments
Employer & Industry UsageRetail, e-commerce, digital marketing agenciesFinance, marketing, technology, consulting

The Sift Manager oversees fraud detection and prevention processes, focusing on transaction security and customer verification. In contrast, a Data Analyst interprets data to inform business decisions across various departments. While both roles require analytical skills, the Sift Manager emphasizes fraud management in digital environments, whereas the Data Analyst focuses on data interpretation and reporting across industries.

What cities are hiring for Sift Manager jobs? Cities with the most Sift Manager job openings:
Sift Manager jobs near you

External

Sift Science, Inc

Remote

Full-time

Posted 2 days ago

Job description

About the Role
Sift is hiring a Senior Account Operations Manager to own a portfolio of customer accounts and serve as the primary commercial point of contact across the full quote-to-cash lifecycle. This role sits within the Field Finance Operations organization, and provides customer account ownership and contract support across enterprise, mid-market, and scale segments.
This role is designed for a strong operator who can manage renewals with rigor, guide customers through commercial and contractual matters, and deliver a seamless customer experience from account review and outreach through quoting, negotiation, execution, and close.
The Senior Account Operations Manager will also help customers navigate product-related needs through the right channels, including Support and, where appropriate, Professional Services. This person should be highly comfortable with product usage data, account health review, contract and pricing mechanics, and cross-functional coordination. We are also looking for a technology-forward candidate who can build on Sift's AI adoption efforts to improve and automate manual processes and strengthen customer health approaches for unmanaged accounts at scale.
Key Responsibilities
Customer Account Ownership and Renewal Management
  • Own a portfolio of customer accounts and act as the main commercial point of contact for unmanaged and scaled accounts, ensuring a smooth, timely, and predictable renewal experience.
  • Manage the full renewal cadence, including internal health checks, usage-to-contract review, support ticket review, customer outreach, renewal recommendations, renewal drafting, and signature path management.
  • Drive timely renewals and protect net retention of customer CARR through disciplined forecasting, proactive outreach, risk identification, and clear close plans.
  • Maintain strong account hygiene in Salesforce, including opportunity stages, close dates, forecast amounts, notes, contacts, and other fields required for reporting and executive visibility.
Quote-to-Cash and Commercial Operations
  • Manage the end-to-end quote-to-cash process for your book of business, from account review and commercial discovery through quoting, order form generation, negotiation support, signature routing, and opportunity close.
  • Support quote creation and order form generation in alignment with Sift pricing, discounting, and approvals policies.
  • Partner with Deal Desk, Legal, RevOps, Finance, and Sales to streamline customer contracting, standardize legacy terms where possible, and reduce friction in the renewal and amendment process.
  • Prepare and route agreements through DocuSign or similar signature tools and actively manage documents to on-time execution.
Customer Guidance and Product Alignment
  • Help customers navigate product-related questions and operational needs by directing them to the right resources, including Customer Support and Professional Services when appropriate.
  • Develop and maintain a strong working knowledge of Sift products, product changes, roadmap themes, and customer configurations so you can explain relevant developments clearly and connect customers to the right next step.
  • Use product usage, contract structure, and account context to identify renewal risk, optimization opportunities, and appropriate recommendations, including services opportunities where they can improve customer outcomes.
Operational Scale, AI, and Continuous Improvement
  • Improve how Sift manages accounts at scale by introducing better tooling, automation, playbooks, and AI-assisted workflows for health reviews, outreach, summaries, contract comparison, and prioritization.
  • Help evolve customer health approaches and manual account management processes into more standardized, scalable operating models.
  • Provide structured feedback to internal teams on customer trends, pricing and packaging patterns, product adoption, and friction points that affect retention and customer experience.
  • Participate in testing and QA of new tools and workflows that impact customer renewals, account management, and operational effectiveness.
Qualifications
Minimum Requirements
  • Bachelor's degree preferred; equivalent experience will also be considered.
  • 5+ years of experience in account operations, renewals, deal desk, sales operations, customer commercial operations, or a similar role, ideally in B2B SaaS.
  • Demonstrated experience managing the full customer renewal or commercial lifecycle, including quoting, order forms, contract execution, forecasting, and opportunity close.
  • Strong working knowledge of SaaS commercial constructs, including subscriptions, usage-based pricing, order forms, amendments, MSAs, and renewal processes.
  • Hands-on experience in Salesforce and strong discipline around data hygiene, account records, opportunity management, and reporting support.
  • Strong written and verbal communication skills, with the ability to explain product, commercial, and process concepts clearly to customers and internal stakeholders.
  • Proven ability to work cross-functionally with Support, Professional Services, Sales, Customer Success, Deal Desk, Legal, RevOps, Finance, and Product.
  • Comfort working with product usage data, APIs, account health signals, and customer configuration details to inform strategy and outreach.
  • Strong systems orientation and enthusiasm for AI-driven process improvement, workflow automation, and scalable operating models.
Key Attributes for Success
  • Customer-minded, while still able to drive clarity, standardization, and timely execution.
  • Highly organized and detail-oriented, with strong commercial judgment and follow-through.
  • Analytical and curious, with the ability to turn usage and account data into practical action.
  • Collaborative and low-ego, with a strong instinct for pulling in the right teams at the right time.
  • Process-oriented and change-forward, with an interest in AI and automation as force multipliers for customer health and retention.
  • Motivated by retention, customer outcomes, and continuous improvement in how Sift serves accounts at scale.
Nice to Have
  • Experience supporting unmanaged, pooled, or scaled SaaS customer books of business.
  • Experience identifying and positioning Professional Services or similar value-added service offerings as part of account strategy.
  • Experience helping operational teams adopt AI tools, workflow automation, or process redesign in customer-facing environments.
  • Experience in a high-growth company where processes, tools, and account models continue to evolve.

Let's build it together:
At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community - ultimately using this empowerment and authenticity to build trust and create a safer Internet.
This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy
A little about us:
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.

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