Hi,
My Name is Ajay Singh and I'm a Resource Manager at Next Level Business Services, Inc.
Please find the Job Description below and respond with an expected salary range?. suitable time to call and contact details?.
Also, attach a copy of your updated resume.
Position Title: Siebel Production Support
Location: Fort Worth, Texas
Hire Type: Full Time Only
Salary: As Per Market
Job Description:- Technical/ Managerial Skills
Should have proficiency in Siebel 8
Should have good understanding of Siebel Architecture
Minimum 2 years of Production Support Management experience
Able to manage Siebel Production Support with multiple projects
Able to manage multi location Tier 2 and Tier 3 Support team
Very Good communication and negotiation skills
Preferred Experience
Siebel Techno Managerial
Production Support Management
Exposure to Airline domain.
Roles & Responsibilities
Accountable for SLA Management
Ensure the overall stability, performance, and quality of the Siebel
Lead Production application issue resolution and system enhancement development efforts from requirement gathering and analysis through implementation
Prioritize, schedule, assign, and manage the workload of the Siebel support and development staff
Provide functional and technical support and guidance to the Siebel
Liaise with the Help Desk Manager, Technical Leads, Project Manager, 3rd party vendors and business owners
Maintain and ensure compliance to Standard Operating Procedure
Metrics Reporting
Maintain and communicate status to management
Communication Management
Risk Management
Thanks,
Ajay Singh