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Shopper Associate Jobs in Tennessee (NOW HIRING)

Food City

Professional Shopper

Elizabethton, TN · On-site

The Personal Shopper is responsible for the accurate and efficient shopping and processing of all ... We consider our associates to be our greatest asset. Over 13% of the company is currently owned by ...

Food City

Professional Shopper

Jefferson City, TN · On-site

The Personal Shopper is responsible for the accurate and efficient shopping and processing of all ... We consider our associates to be our greatest asset. Over 13% of the company is currently owned by ...

Food City

Professional Shopper

Cleveland, TN · On-site

The Personal Shopper is responsible for the accurate and efficient shopping and processing of all ... We consider our associates to be our greatest asset. Over 13% of the company is currently owned by ...

Food City

Professional Shopper

Cleveland, TN · On-site

The Personal Shopper is responsible for the accurate and efficient shopping and processing of all ... We consider our associates to be our greatest asset. Over 13% of the company is currently owned by ...

Food City

Professional Shopper

Kingsport, TN · On-site

The Personal Shopper is responsible for the accurate and efficient shopping and processing of all ... We consider our associates to be our greatest asset. Over 13% of the company is currently owned by ...

Food City

Professional Shopper

Dandridge, TN · On-site

The Personal Shopper is responsible for the accurate and efficient shopping and processing of all ... We consider our associates to be our greatest asset. Over 13% of the company is currently owned by ...

Food City

Personal Shopper Coordinator

Kingston, TN · On-site

Prepare schedule for E-Commerce associates on an orderly and systematic basis. * Train and support Professional Shoppers as needed. * Maintain daily department paperwork for the required three-month ...

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Shopper Associate information

What does a shopper associate do?

A typical shift for a Shopper Associate involves receiving customer orders, locating requested items throughout the store, and ensuring accurate and timely packing for delivery or pick-up. Shopper Associates often work closely with inventory staff to locate products and may coordinate with delivery drivers or customer service teams to resolve order issues. Communication and teamwork are essential, as workflow can be fast-paced, especially during peak shopping hours. Successfully balancing efficiency with attention to detail is a common challenge in this role.

What is a shopper associate?

Shopper Associates are employees who assist customers in selecting and purchasing products, often in retail or grocery environments. Their main duties include helping customers find items, answering product questions, restocking shelves, and sometimes handling checkout or returns. Shopper Associates play a crucial role in providing excellent customer service and ensuring a pleasant shopping experience. They may also be responsible for maintaining store cleanliness and organization. This role requires good communication skills, attention to detail, and the ability to work in a fast-paced environment.

What qualifications do I need to be a shopper associate?

To be a shopper associate, candidates typically need a high school diploma or equivalent. Strong communication skills, basic math abilities, and familiarity with store layouts or shopping apps are beneficial; some positions may require a valid driver's license and reliable transportation. Prior customer service experience can also be advantageous.

What are the key skills and qualifications needed to thrive as a shopper associate?

To thrive as a Shopper Associate, you need strong attention to detail, time management, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with mobile shopping apps, barcode scanners, and inventory management systems is typically required. Excellent communication, problem-solving abilities, and a positive attitude help you deliver a great shopping experience and resolve customer issues efficiently. These skills ensure accurate order fulfillment, satisfied customers, and smooth store operations.

What is the difference between Shopper Associate vs Retail Associate?

AspectShopper AssociateRetail Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentSupermarkets, grocery stores, retail outletsClothing stores, electronics, general retail
Employer & IndustryRetail chains, supermarketsVarious retail sectors
Common Search/ComparisonYesYes

Shopper Associates primarily focus on assisting customers with shopping, product location, and providing excellent service in retail environments like supermarkets. Retail Associates have a broader role, often including sales, stocking, and customer support across various retail sectors. Both roles require similar skills and are found in retail settings, but Shopper Associates are more specialized in customer shopping assistance.

What are the most commonly searched types of Shopper jobs in Tennessee? The most popular types of Shopper jobs in Tennessee are:
What are popular job titles related to Shopper Associate jobs in Tennessee? For Shopper Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Shopper Associate jobs in Tennessee look for? The top searched job categories for Shopper Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Shopper Associate jobs? Cities in Tennessee with the most Shopper Associate job openings:
Shopper Associate jobs near you

Professional Shopper

Food City

Elizabethton, TN • On-site

Part-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Food City rating

5.1

Company rating: 5.1 out of 10

Based on 658 frontline employees who took The Breakroom Quiz

102nd of 122 rated grocery stores

Job description

Position Summary: The Personal Shopper is responsible for the accurate and efficient shopping and processing of all orders received through Food City's Curbside Pickup service. Other responsibilities include professional communications with customers, various types of payment processing, and excellent order accuracy.
Essential Job Functions:
  • Acknowledge, greet, and engage customers with the goal of sharing Curbside Pickup's value proposition.
  • Accurately and efficiently processing online orders. This includes coordinating and prioritizing orders, shopping orders, packing orders, labeling orders, staging orders, and facilitating order pick-up.
  • Maintain accountability for freshness and accuracy of every order.
  • Communicate timely and professionally with customer regarding the state of their order, out of stock items, and offer acceptable substitution products.
  • Build personal relationships with customers and gain insight into their shopping preferences.
  • Properly maintain all transaction and daily shift reports.
  • Scan customer orders according to company policy and maintain accountability for tendered transactions.
  • Maintain cleanliness and organization of desk and staging areas.
  • Be familiar with the Food City's website to be able to help answer any customer inquiries.
  • Communicate special needs and request of customers to Store Manager.
  • Become a Food City promotion expert by gaining a deep understanding of all marketing activities in order to educate customers on savings opportunities and up sell when possible.
  • Abide by all Loss Prevention audit procedures and ensure all Professional Shopper protocols are followed.
  • Know and follow all state and local laws regarding beer, wine, and/or tobacco sales.
  • Know and follow all federal and state laws regarding WIC handling.
  • Know and follow all coupon handling procedures, including digital coupons.
  • Follow company check cashing and tendering procedures.
  • Know and follow policies and procedures for Debit Card/Credit Card/Gift Card/Gift Certificate/EWIC/EBT Cash/EBT Food Stamp transactions.
  • Ensure efficient and courteous customer service to store locations in support of the company mission to "Run the Best Store in Town!"
  • Responsible for attending on-site work during scheduled shifts to adhere to company time and attendance policies.

Job Qualifications:
  • Exceptional customer service skills with an ability to maintain a customer-focused culture.
  • Ability to run a cash register, point of sale (POS) system, telephone, and other equipment as needed.
  • Ability to work as part of a team and interact with customers of various socioeconomic levels. This includes vendors, guests, and KVAT corporate representatives.
  • Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis.
  • Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies.

Benefits of working for Food City:
401(k) with company match, Employee Stock Ownership Plan, Weekly Pay Checks with Direct Deposit, Company paid Life and Disability Insurance, Medical Plan with wellness benefits, Dental Plan, Paid Holidays, Paid Vacations, Associate Offers, and so much more!
About Food City:
Food City is a privately held, family-owned company with a driving mission to 'run the best store in town.' Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. Whether your passion is baking, accounting, or trucking, Food City has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends. If you're looking for a great career or the opportunity to try something different, consider becoming part of the Food City family.

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