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Shopmonkey Jobs (NOW HIRING)

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Experience using Shopmonkey or similar software What We're Looking For The ideal candidate: * Shows up consistently * Communicates proactively * Takes pride in quality work * Works efficiently ...

Veteran-friendly

Urgent

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ...

Keep service records clean and up to date in our service system, Shopmonkey. * Stay on top of parts ordering, shop supplies, and overall organization. * Be the friendly, knowledgeable point of ...

Keep service records clean and up to date in our service system, Shopmonkey. * Stay on top of parts ordering, shop supplies, and overall organization. * Be the friendly, knowledgeable point of ...

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Shopmonkey information

What is the difference between Shopmonkey vs Auto Service Technician?

AspectShopmonkeyAuto Service Technician
CredentialsTypically requires technical training or certification in automotive repairRequires ASE certification or equivalent automotive repair certifications
Work EnvironmentSoftware platform used in auto repair shops for management and operationsHands-on repair work in auto repair shops or dealerships
Industry UsageUsed by auto repair shops for business managementEmployed as technicians performing vehicle repairs
Search/Comparison IntentComparing software solutions for auto repair managementComparing roles related to vehicle repair and diagnostics

Shopmonkey is a software platform designed to streamline auto repair shop management, while Auto Service Technicians are skilled professionals performing vehicle repairs. The comparison highlights that Shopmonkey focuses on business operations, whereas Auto Service Technicians are involved in hands-on repair work. Both are integral to the auto repair industry but serve different functions.

More about Shopmonkey jobs
What cities are hiring for Shopmonkey jobs? Cities with the most Shopmonkey job openings:
What states have the most Shopmonkey jobs? States with the most job openings for Shopmonkey jobs include:

Customer Service Representative

Signature Performance Tire and Wheel

Costa Mesa, CA

$18 - $23/hr

Full-time

PTO

Posted 20 days ago


Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Perform daily data entry of tracking numbers
  • respond to customer service emails
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • ShopMonkey experience a plus but not required
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively