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Shopify Virtual Assistant Jobs (NOW HIRING)

Charlotte's Web

Customer Care Manager

Louisville, CO · On-site

$85K - $92K/yr

... * Assist with reporting on customer care performance, trends, and key metrics to leadership ... Experience with Vonage, Hubspot or other CRM platforms and Shopify. * 4-6 years of customer service ...

Filtrous

Product Marketing Manager

Saint Petersburg, FL · On-site

$60K - $70K/yr

Work closely with virtual assistants to resolve 100% of website product descriptions ... Shopify) and SEO tools Background in B2B product marketing for scientific or technical products ...

DiMercurio Advisors

Senior Accounting Associate

Orlando, FL · On-site +1

$60K - $72K/yr

Answer client questions through phone, email, and virtual meetings. * Explain accounting concepts ... Provide constructive coaching and technical guidance. * Assist with onboarding and training new ...

Meta

Application Manager, Tax

Menlo Park, CA · Remote

$168K/yr

Lead and assist in managing Tax technology projects * Define and automate processes to monitor Tax ... Shopify, e-Bay, Amazon or New Store POS) * Experience visualizing the big picture impact of ...

Stride, Inc.

Senior Full Stack Developer

$66K - $170K/yr

... best practices. * Assist in troubleshooting and resolving technical issues during development ... Experience with Shopify, Salesforce, Snowflake, PowerBI. WORK ENVIRONMENT: The work environment ...

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Shopify Virtual Assistant information

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How much do shopify virtual assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for shopify virtual assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

Does Shopify offer remote work?

Shopify Virtual Assistants and other Shopify-related roles often offer remote work opportunities, allowing employees to work from home or any location with internet access. Many companies and freelance platforms list remote positions for Shopify tasks such as customer support, product management, and store setup, often requiring familiarity with tools like Shopify admin and communication platforms. However, specific remote work availability depends on the employer or client requirements.

How to become a Shopify virtual assistant?

To become a Shopify virtual assistant, develop skills in e-commerce platforms, customer service, and product management. Familiarity with Shopify's interface, apps, and tools like Oberlo or Oberlo is beneficial, and obtaining relevant certifications can enhance credibility. Building a portfolio and gaining experience through freelance platforms can help secure clients in this role.

What does a Shopify Virtual Assistant do?

A Shopify Virtual Assistant supports online store owners by managing product listings, processing orders, handling customer inquiries, updating website content, and performing administrative tasks. They often use tools like Shopify's platform, spreadsheets, and email to ensure smooth store operations and may require good communication and organizational skills. The role typically involves remote work and flexible schedules.
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What states have the most Shopify Virtual Assistant jobs?

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Shopify Virtual Assistant jobs near you
Infographic showing various Shopify Virtual Assistant job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Customer Care Manager

Charlotte's Web

Louisville, CO • On-site

$85K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Position Summary:
The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement. This role oversees team performance, coaches and develops Customer Care Specialists, and ensures customers receive timely, accurate, and empathetic support across all channels.
The Customer Care Manager partners closely with cross-functional teams to improve customer experience, streamline support processes, and identify opportunities to enhance service delivery. This position requires a hands-on leader who is passionate about developing people, solving problems, and creating positive customer experiences while supporting business objectives.
Key Responsibilities:
  • Lead, coach, and develop the Customer Care team, fostering a customer-first culture built on empathy, urgency, accountability, and professionalism.
  • Manage daily Customer Care operations to ensure customer inquiries are assigned, prioritized, and resolved efficiently while meeting service level expectations.
  • Monitor team performance through established KPIs, including customer satisfaction, first contact resolution, response times, ticket backlog, and quality metrics.
  • Conduct regular one-on-one meetings to provide coaching, performance feedback, and career development support.
  • Lead team meetings to communicate priorities, company updates, operational changes, and departmental goals.
  • Identify process improvement opportunities and recommend enhancements that improve efficiency and the overall customer experience.
  • Maintain and update customer service policies, procedures, knowledge base articles, and standard operating procedures.
  • Partner with cross-functional teams, including Operations, Sales, Marketing, eCommerce, Quality, and Logistics, to resolve customer issues and improve the end-to-end customer journey.
  • Review customer interactions and quality metrics to ensure consistency, accuracy, and adherence to company standards.
  • Assist with reporting on customer care performance, trends, and key metrics to leadership.
  • Support workforce planning by identifying staffing needs and managing schedules to meet customer demand.
  • Participate in the recruitment, interviewing, onboarding, and training of Customer Care team members.
  • Ensure team members are equipped with the tools, training, and resources needed to deliver outstanding customer service.
  • Serve as a subject matter expert on customer care systems and processes while supporting system enhancements and new technology implementations.
  • Handle escalated customer concerns with professionalism and sound judgment, driving timely resolution.
Qualifications:
  • Bachelor's degree in Business, Communications, or a related field preferred.
  • Experience with Vonage, Hubspot or other CRM platforms and Shopify.
  • 4–6 years of customer service experience, including at least 3 years of people leadership or supervisory experience.
  • Experience leading customer support teams within an eCommerce, retail, consumer products, or health and wellness environment preferred.
  • Demonstrated ability to coach, develop, and motivate employees while building a positive, high-performing team culture.
  • Strong interpersonal, communication, and conflict resolution skills.
  • Passion for delivering exceptional customer experiences with empathy and professionalism.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Experience analyzing customer service metrics and using data to improve team performance and customer satisfaction.
  • Proven ability to collaborate effectively across departments to resolve customer issues and improve business processes.
  • Experience with CRM and customer support platforms such as Zendesk, HubSpot, Shopify, Salesforce, Vonage, or Microsoft Dynamics NAV preferred.
  • Experience supporting both B2B and DTC eCommerce businesses within consumer packaged goods, food, supplements, or wellness industries is a plus.
  • Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Physical Requirements:
  • Ability to perform computer-based work for extended periods, communicate effectively through written, verbal, and virtual channels, participate in meetings, and occasionally lift up to 10 pounds.
Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short and long-term disability, flexible PTO, and sick time.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.
We are an Equal Opportunity Employer
Recruiting for this role ends on ­­­­­­­­8/15/2026

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