Shopify Order Processing Jobs in Oregon (NOW HIRING)

The Warranty and Service Coordinator plays a critical role in supporting L.A.B. Golf’s post-purchase customer experience by ensuring warranty-related processes are handled with accuracy, efficiency, and a high level of customer care. This position is responsible for managing warranty service requests, tracking and following up on orders, providing administrative support, and ensuring timely resolution of customer inquiries related to product performance and repairs. The role works closely with Customer Service Representatives and the Warranty and Service Manager to resolve complex product and putter-related issues, coordinate return shipping logistics, issue discount or resolution codes when appropriate, and maintain clear and consistent communication with customers throughout the warranty process. The Warranty and Service Coordinator serves as a key operational support resource, leveraging strong product knowledge and proficiency in Shopify, Slack, Gorgias, and Outlook to manage multiple cases simultaneously while ensuring accuracy, responsiveness, and a seamless customer experience. Success in this role is measured by timely resolution of warranty cases, accuracy of documentation and order updates, responsiveness to customer inquiries, and overall customer satisfaction within the warranty experience.

• Accurately enter, process, and maintain B2B customer orders within ERP, CRM, and order management systems
• Verify product configurations, pricing, discounts, shipping details, and delivery requirements for accuracy
• Confirm product availability and coordinate order allocations to support fulfillment timelines
• Monitor orders throughout the fulfillment lifecycle to ensure timely and accurate completion
• Maintain high standards of data integrity across all order processing systems
• Ensure compliance with company policies, pricing structures, and customerspecific requirements
Customer and Account Support
• Serve as a primary point of contact for business customers regarding order status, product availability, and fulfillment inquiries
• Build and maintain strong relationships with customers through proactive communication and exceptional service
• Respond promptly to customer inquiries via phone, email, and other communication channels
• Provide customers with accurate information regarding products, lead times, shipping schedules, and company policies
• Support account management activities by coordinating customer requests and ensuring followthrough
Order Verification and Accuracy
• Review and validate customer orders to ensure completeness and accuracy prior to processing
• Verify quantities, pricing, shipping information, and special instructions before order release
• Communicate discrepancies, inventory shortages, or fulfillment delays to customers and internal stakeholders
• Collaborate with Sales and Operations teams to resolve order issues before they impact fulfillment
• Maintain detailed documentation of order changes, approvals, and customer communications
Cross-Functional Coordination
• Partner with Sales, Customer Service, Production, Fulfillment, and Logistics teams to ensure seamless order execution
• Facilitate communication between internal departments to address customer needs and order requirements
• Coordinate priorities and timelines to support customer expectations and business objectives
• Assist with managing customerspecific programs, promotions, and special order requests
• Support continuous alignment between customer commitments and operational capabilities

Issue Resolution and Customer Satisfaction

• Investigate and resolve order discrepancies, shipping issues, fulfillment delays, and customer concerns
• Coordinate with internal departments to identify root causes and implement corrective actions
• Communicate proactively with customers regarding issue resolution and order updates
• Document and track customer concerns to ensure accountability and followthrough
• Deliver a positive customer experience by providing timely and professional problem resolution

Data Management, Reporting and Analysis

• Maintain accurate customer, order, and transaction records within company systems
• Generate recurring reports on order activity, accuracy, fulfillment performance, and customer trends
• Analyze order data to identify trends, opportunities, and areas for improvement
• Support leadership with reporting and insights that drive operational efficiency and customer satisfaction
• Identify and correct data inconsistencies to ensure reporting accuracy

Process Improvement & Operational Support

• Identify opportunities to improve order management workflows, efficiency, and service levels
• Recommend and implement process improvements that reduce errors and increase productivity
• Assist in documenting and maintaining standard operating procedures related to order processing
• Support system enhancements, ERP updates, and process optimization initiatives
• Participate in crossfunctional projects aimed at improving the customer experience
General Duties
• Participate in department meetings, training sessions, and professional development activities
• Stay informed on product updates, pricing changes, inventory status, and company initiatives
• Represent L.A.B. Golf professionally in all customer and internal interactions
• Support team objectives and contribute to a collaborative, customerfocused culture
• Perform additional duties and special projects as assigned to support company growth and operational success

Qualifications, Skills and Attributes

Education
• High School Diploma or GED required
• Associate’s degree in Business Administration, Operations, Supply Chain, Communications, or related field preferred
• Equivalent professional experience will be considered in lieu of formal education
Experience
• 13 years of experience in customer service, order management, sales support, account coordination, or administrative roles
• Experience processing customer orders and supporting B2B accounts preferred
• Experience working within ERP, CRM, Shopify, or order management systems preferred
• Experience in a manufacturing, distribution, retail, or productbased environment preferred
• Demonstrated ability to manage multiple priorities while maintaining a high level of accuracy
• LAB101 and LAB201 certification required within the first 3 months of employment
Technical Skills
• Proficiency with Microsoft Office Suite, including Outlook and Excel
• Experience using Shopify, CRM platforms, ERP systems, and other order management software
• Strong data entry skills with exceptional attention to detail and accuracy
• Ability to navigate multiple systems simultaneously while maintaining productivity and accuracy
• Ability to generate, interpret, and maintain reports related to orders, customers, and operational performance
• Comfortable learning and adapting to new technologies and business systems
Physical and Cognitive Requirements

As part of our commitment to providing equal opportunities, we welcome and encourage individuals of all abilities to apply. The following outlines the core physical and cognitive functions typically required to perform this role. Reasonable accommodation(s) will be made to enable qualified individuals with disabilities to perform these essential functions.

Physical Requirements
• This position is performed in an office environment and requires the employee to work onsite at the designated office location during standard business hours.
• Ability to sit for extended periods while working at a computer workstation and performing order management activities.
• Manual dexterity to operate a computer, telephone, keyboard, mouse, and other standard office equipment.
• Ability to occasionally lift, carry, and move materials or packages weighing up to 20 pounds.
• Adequate vision to review orders, reports, spreadsheets, customer communications, and systemgenerated data.
• Ability to participate in frequent phone, email, video conference, and inperson communications throughout the workday.
• Ability to maintain focus and attention to detail during prolonged periods of data entry, order processing, and screenbased work.
• Occasional movement between office, warehouse, and operational areas as needed to support business activities and crossfunctional collaboration.
• Ability to perform repetitive tasks while maintaining a high degree of accuracy and productivity.
• Ability to adapt to changing priorities and work effectively in a fastpaced business environment.
Cognitive Requirements
• Ability to manage multiple orders, inquiries, and systems simultaneously in a fastpaced environment
• Strong attention to detail when processing orders, verifying data, and maintaining system accuracy
• Ability to prioritize tasks and manage competing deadlines in a highvolume workflow
• Strong problemsolving skills to resolve customer, order, and fulfillmentrelated issues effectively
• Critical thinking skills to assess information, identify root causes, and support process improvements
• Adaptability to shifting priorities, system updates, and changing business needs
• Effective decisionmaking skills when determining appropriate escalation paths or resolution steps
• Ability to synthesize and interpret information across Sales, Operations, Customer Service, and Logistics teams to ensure alignment and accuracy
• Strong communication skills to clearly convey information and support customer needs in a professional manner