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Shopify Merchant Success Manager Jobs in Portland, OR

Brandwoven

Client Success Manager - Amazon

Portland, OR · Remote

$70K - $95K/yr

Work with Client Coordinator to maintain client catalogs and best in class digital merchandising ... management firm dedicated to the success of our clients on the Amazon, Walmart.com and Target.com ...

KEEN Footwear

Sr. Web Merchandiser

Portland, OR

$95K - $101K/yr

Responsible for strategizing, implementing, and managing website merchandising programs ... Working knowledge of enterprise solutions (Shopify, Salesforce, SAP or similar) * Proficient in all ...

Nike

Merchant II, Kids Footwear NA

Beaverton, OR · On-site

A key enabler of your success will be your background and experience in retail, along with your ... Ability to manage multiple deadlines and competing priorities in a fast-paced environment

Nike

Senior Merchant, NVS - Global Jordan

Beaverton, OR · On-site

A key enabler of your success will be your ability to translate product, consumer, and business ... You are comfortable operating with ambiguity, managing competing priorities, and bringing structure ...

ThirdLove

Store Manager

Portland, OR · On-site

$75K - $80K/yr

Ensure store standards including fitting and servicing clients, visual merchandising and ... Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify ...

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All JobsShopify Merchant Success JobsShopify Merchant Success Manager JobsShopify Merchant Success Manager Jobs in Portland, OR

Shopify Merchant Success Manager information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do shopify merchant success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for shopify merchant success manager in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What does a Shopify Merchant Success Manager do?

A Shopify Merchant Success Manager is responsible for helping Shopify merchants grow and succeed on the platform. They act as a dedicated point of contact for merchants, providing guidance on best practices, troubleshooting issues, and suggesting strategies to optimize store performance. Merchant Success Managers work closely with merchants to understand their business goals and offer tailored solutions, helping them leverage Shopify’s tools and resources effectively.

How does a Shopify Merchant Success Manager typically support merchants in overcoming operational challenges?

As a Shopify Merchant Success Manager, you play a key role in guiding merchants through common operational hurdles such as optimizing their store setup, streamlining order fulfillment, and integrating third-party applications. You'll regularly analyze merchant performance, offer tailored best practices, and collaborate closely with internal teams like support, product, and technical specialists to resolve complex issues. This role requires proactive communication and the ability to build long-term relationships that help merchants achieve sustainable growth and success on the Shopify platform.

What are the key skills and qualifications needed to thrive as a Shopify Merchant Success Manager, and why are they important?

To thrive as a Shopify Merchant Success Manager, you need a strong understanding of e-commerce operations, digital marketing, and customer relationship management, typically supported by experience in SaaS or online retail. Familiarity with Shopify’s platform, CRM tools like Salesforce, and analytics platforms such as Google Analytics is important. Exceptional communication, problem-solving, and proactive client engagement skills help you build trust and drive merchant growth. These abilities ensure you can effectively support merchants, optimize their success on Shopify, and contribute to customer retention.

What is the difference between Shopify Merchant Success Manager vs Shopify Partner Manager?

AspectShopify Merchant Success ManagerShopify Partner Manager
Primary FocusSupporting and growing individual merchants and storesManaging relationships with Shopify partners and agencies
Work EnvironmentDirect interaction with merchants, onboarding, training, and supportCollaborating with partners, onboarding new partners, and strategic planning
Required CredentialsKnowledge of e-commerce, customer service skills, Shopify platform familiarityUnderstanding of partner ecosystems, relationship management skills

The Shopify Merchant Success Manager primarily focuses on supporting individual merchants to optimize their stores and increase sales, while the Shopify Partner Manager works with Shopify partners and agencies to expand the Shopify ecosystem. Both roles require strong communication skills and platform knowledge but differ in their target audiences and daily responsibilities.

What are popular job titles related to Shopify Merchant Success Manager jobs in Portland, OR?

For Shopify Merchant Success Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Shopify Merchant Success Manager jobs in Portland, OR look for?

The top searched job categories for Shopify Merchant Success Manager jobs in Portland, OR are:

Shopify Merchant Success Manager jobs near you
Infographic showing various Shopify Merchant Success Manager job openings in Portland, OR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Field Sales Rep - City Launch Merchant Success

Tailored Management

Portland, OR • On-site

$55 - $59/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Title: Field Sales Rep - City Launch & Merchant Success
Work Location: Portland, OR (Travel needed)
Work Schedule: 4 days field work from Mon-Thu. Fri reserved for administrative/desk work.
Pay: $55-59/hr on W2
Duration: 6 Months (Possibility of extension)
Summary:
Youll be the face of Neighborhoods in your citybuilding relationships with local business owners, leading engaging onboarding and training sessions, hosting community events, and ensuring merchants get lasting value from the program. Youll also serve as the voice of the merchant, bringing insights from the field back to Product, Operations, and Go-to-Market teams to help shape the future of Neighborhoods.
Success in this role will be measured by merchant adoption, engagement, program retention, training effectiveness, community participation, and the quality of insights that help improve and scale the program.
Responsibilities:
  • Be the face of Neighborhoods in your city, building trusted relationships with local merchants.
  • Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
  • Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
  • Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
  • Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
  • Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better
  • Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
  • Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants
  • Account Managers where applicable.
  • Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities

Skills:
  • 57+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
  • You genuinely enjoy meeting new people and quickly building authentic relationships.
  • You thrive in fast-paced, entrepreneurial environments where youre expected to take initiative, solve problems, and make things happen.
  • Youre comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
  • You have experience leading trainings, facilitating workshops, or educating customers in a way thats engaging and memorable.
  • Youre highly organized, dependable, and follow through on commitments.
  • You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
  • Youre excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
  • Youre passionate about local businesses and believe strong communities are built by helping independent businesses thrive.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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