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Shopify Customer Support Jobs (NOW HIRING)

Centr

Director of Customer Support

Norco, CA · On-site

This role owns the full customer support function across ecommerce, app subscriptions, and retail ... Own integration strategy across Shopify, subscriptions, warehouse systems, and voice 3. Turn ...

Airliquidehr

eBusiness Customer Support Specialist

Germantown, WI · Hybrid

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10096587 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support ... Process orders through Shopify for Airgas Outlet * Provide order status and tracking details to ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... supports industry leaders worldwide. As a Senior Shopify Engineer, you will be responsible for designing, enhancing, and maintaining applications across eCommerce, CRM, Marketing, and Sales/Service ...

Formlabs

Senior Shopify Engineer

Somerville, MA

$133K - $176K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... Commerce, CRM, Marketing, and Sales/Service. You will build new features, facilitate new ... support our growth and improve operational efficiency. This is an exciting opportunity for a ...

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Experience using HubSpot or similar CRM platforms is strongly preferred. * Experience using Shopify ...

Airgas

eBusiness Customer Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10094264 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support ... Process orders through Shopify for Airgas Outlet * Provide order status and tracking details to ...

Airliquidehr

eBusiness Customer Support Specialist

Germantown, WI

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

R10094264 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support ... Process orders through Shopify for Airgas Outlet * Provide order status and tracking details to ...

InBody

E-Commerce Customer Support Specialist (HYBRID)

Cerritos, CA · On-site

$21 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience supporting customers through Amazon Seller Central, Walmart Marketplace, eBay, Shopify, or similar e-commerce platforms * Familiarity with CRM or help desk software such as Zoho (preferred ...

InBody

E-Commerce Customer Support Specialist (HYBRID)

Cerritos, CA · On-site

$21 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience supporting customers through Amazon Seller Central, Walmart Marketplace, eBay, Shopify, or similar e-commerce platforms * Familiarity with CRM or help desk software such as Zoho (preferred ...

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO · On-site

$80K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provide technical support to departmental teams that work directly with Shopify. * Experience in ... Inform management of any issues impacting the department or internal customer use of system or ...

leanin

SHOPIFY WEB DEVELOPER

Longmont, CO

$80K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Provide technical support to departmental teams that work directly with Shopify. * Experience in ... Inform management of any issues impacting the department or internal customer use of system or ...

Leanin' Tree, Inc.

SHOPIFY WEB DEVELOPER

Longmont, CO · On-site

$80K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support to departmental teams that work directly with Shopify. * Experience in ... Inform management of any issues impacting the department or internal customer use of system or ...

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Showing results 41-60

All JobsShopify Customer Support Jobs

Shopify Customer Support information

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How much do shopify customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for shopify customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What do Shopify Customer Support jobs pay?

Shopify Customer Support jobs typically pay between $15 and $25 per hour, depending on experience, location, and specific company policies. Salaries can also vary based on skills such as communication and familiarity with Shopify's platform. Many roles offer additional benefits like flexible schedules and remote work options.

What is the difference between Shopify Customer Support vs Shopify Technical Support?

AspectShopify Customer SupportShopify Technical Support
Required SkillsCustomer service, communication, problem-solvingTechnical troubleshooting, platform knowledge, coding basics
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote or on-site
Employer & Industry UsageShopify merchants, e-commerceShopify platform users needing technical assistance

Shopify Customer Support focuses on assisting merchants with account, billing, and general inquiries, emphasizing communication skills. Shopify Technical Support handles technical issues like platform bugs or integrations, requiring technical knowledge. Both roles serve Shopify users but differ in technical complexity and skill requirements.

Does Shopify offer customer support?

Shopify provides customer support to its users through various channels such as live chat, email, and phone. As a Shopify Customer Support representative, you may assist merchants with technical issues, account management, and platform features, often using tools like Zendesk or Shopify's help center. Support availability can vary based on the support plan and working hours.

Does Shopify offer remote work?

Shopify Customer Support roles often offer remote work options, allowing employees to work from home depending on the company's policies and the specific position. Remote work may require familiarity with tools like live chat, email, or phone support, and some roles may have location-specific requirements.

What cities are hiring for Shopify Customer Support jobs?

Cities with the most Shopify Customer Support job openings:

What states have the most Shopify Customer Support jobs?

States with the most job openings for Shopify Customer Support jobs include:

Infographic showing various Shopify Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Director of Customer Support

Centr

Norco, CA • On-site

Full-time

Re-posted 5 days ago

Job description

Welcome to Centr - the home of strength.
Centr is a globally recognized performance fitness platform founded by Chris Hemsworth. Headquartered in Los Angeles, California, we are a passionate team of content creators, strategists, engineers, designers, marketers, and brand builders who help the strong get stronger, every day.
Role Overview
We are hiring a Director of Customer Support to build a modern, high-leverage, omni-channel support organization that scales with rapid growth while delivering a brand-differentiated, white-glove customer experience.
This role owns the full customer support function across ecommerce, app subscriptions, and retail customers. You will transform support from a reactive cost center into a loyalty, revenue, and insight engine by combining deep operational discipline, automation, and fitness expertise.
You will report directly to the President of Digital and will own key CX levers including refund policy, appeasement strategy, save flows, automation, and support-driven revenue initiatives.
This is a build-and-transform role. Your mandate is to design the system, team, and playbook for 2026 and beyond.
Key Responsibilities
1. Own the End-to-End Customer Support Strategy
  • Design and execute a comprehensive CX strategy spanning:
    • Pre-purchase guidance for high-AOV fitness equipment
    • Post-purchase support (orders, delivery, setup, returns)
    • App subscription support (billing, access, content, experience)
    • Retail customer support in coordination with Technical Service, Sales and Warehouse teams
  • Define clear support principles: when to automate, when to escalate, when to delight
  • Establish clear SOPs, QA standards, and performance metrics

2. Gorgias Mastery & Automation Leadership
  • Architect Gorgias as a central CX operating system
  • Build and maintain:
    • Advanced rules, macros, tagging, and views
    • AI-driven triage, routing, and response suggestions
    • Self-service flows (order changes, returns, account fixes, FAQs)
  • Drive ticket deflection and one-touch resolution without degrading experience
  • Own integration strategy across Shopify, subscriptions, warehouse systems, and voice

3. Turn Support into a Revenue & Loyalty Engine
  • Design and implement:
    • Save flows and intelligent cancel deflection
    • Upsell and cross-sell aligned with customer goals
    • Pre-purchase advisory workflows for big-ticket equipment
  • Ensure support agents are credible fitness advisors, not script readers
  • Develop SOPs for product setup support and escalation
  • Prove revenue impact via controlled experiments and reporting

4. Own CX Levers & Economics
  • Full ownership of:
    • Refund policy and execution
    • Appeasement guidelines and budgets
    • Escalation thresholds and exception handling
  • Balance customer trust with financial discipline
  • Partner with Finance and Ops to model CX tradeoffs

5. Be the Voice of the Customer
  • Create tight feedback loops into:
    • Product (app experience, bugs, friction)
    • E-commerce (delivery, setup, returns)
    • Marketing (expectation-setting, messaging gaps)
  • Translate qualitative support insights into clear, actionable recommendations

Who You Are
  • 8-12+ years leading customer support / CX in high-volume omni-channel, ecommerce and/or subscription businesses
  • Deep, hands-on expertise with Gorgias
  • Proven track record deploying automation, AI, and self-service at scale
  • Comfortable owning CX tradeoffs and making judgment calls
  • Fluent in omni-channel complexity (DTC, retail, subscriptions, warehouse coordination)
  • Commercially minded: understands how CX impacts AOV, refunds, retention, and trust
  • Able to build systems and roll up sleeves to dive into tickets to understand root causes
  • Strong operator with high standards and low tolerance for chaos

Bonus points
  • Experience supporting high-AOV physical products
  • Background in fitness, health, or performance coaching
  • Experience integrating voice support into modern CX stacks

What Success Looks Like
By the end of 2026, you will have:
  • Achieved 65%+ of tickets resolved via one-touch or automation
  • Improved CSAT by 30%+ while scaling volume materially year-over-year
  • Reduced overall refund rate to ~8% without harming customer trust
  • Built a scalable omni-channel support model across DTC, subscriptions, and retail
  • Deployed Gorgias automations, AI workflows, and self-service flows as first-class infrastructure
  • Demonstrated measurable revenue uplift via support-led upsell, cross-sell, and save initiatives
  • Established support as a trusted partner to Product, Sales, Marketing, and Warehouse Ops

Why This Role Matters
Support touches every customer, every channel, and every failure mode of the business. In 2026, it will also be a meaningful lever for margin, loyalty, and growth.

Apply