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Shopify Customer Support Jobs (NOW HIRING)

Everything Bagel

E-Commerce Associate

$14.75 - $20.50/hr

Integrate and manage apps across the Shopify ecosystem (email marketing, customer support, 3PL integrations, bundling/upsells, etc.). * Apply CSS edits within Shopify's custom code sections to adjust ...

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Experience using HubSpot or similar CRM platforms is strongly preferred. * Experience using Shopify ...

Pattern

Senior Shopify Developer

Lehi, UT · On-site

$51.25 - $67.50/hr

Skilled in managing Webhooks, Customer Events, and complex third-party API integrations ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Centr

Director of Customer Support

Norco, CA · On-site

This role owns the full customer support function across ecommerce, app subscriptions, and retail ... Own integration strategy across Shopify, subscriptions, warehouse systems, and voice 3. Turn ...

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Experience using HubSpot or similar CRM platforms is strongly preferred. * Experience using Shopify ...

Hadley Designs

Shopify Operations Manager

Shopify Operations Manager Ecommerce Operations Lead Customer Experience Operations Manager This ... Triage and resolve support tickets based on urgency * Identify patterns in customer feedback and ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... Commerce, CRM, Marketing, and Sales/Service. You will build new features, facilitate new ... support our growth and improve operational efficiency. This is an exciting opportunity for a ...

Airgas

eBusiness Customer Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

R10094264 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support ... Process orders through Shopify for Airgas Outlet * Provide order status and tracking details to ...

Airgas

eBusiness Customer Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

R10094264 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support ... Process orders through Shopify for Airgas Outlet * Provide order status and tracking details to ...

Airgas

eBusiness Customer Support Specialist

Germantown, WI · On-site

$18.25 - $24.75/hr

R10094264 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support ... Process orders through Shopify for Airgas Outlet * Provide order status and tracking details to ...

Formlabs

Senior Shopify Engineer

Somerville, MA · On-site

$133K - $176K/yr

... Commerce, CRM, Marketing, and Sales/Service. You will build new features, facilitate new ... support our growth and improve operational efficiency. This is an exciting opportunity for a ...

(aux)

Customer Experience Specialist

$18.25 - $22.75/hr

... Shopify, Amazon, and major retail partners. They operate in a high-performance, fast-moving ... Customer Support * Manage daily ticket volume across email, chat, and marketplace messaging

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How much do shopify customer support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for shopify customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

Is it hard to get hired at Shopify?

Getting hired as a Shopify Customer Support representative can be competitive, as the role often requires strong communication skills, familiarity with e-commerce platforms, and problem-solving abilities. Candidates typically go through a multi-step interview process that may include skills assessments and behavioral interviews. Having relevant experience and knowledge of Shopify tools can improve chances of employment.

What is the difference between Shopify Customer Support vs Shopify Technical Support?

AspectShopify Customer SupportShopify Technical Support
Required SkillsCustomer service, communication, problem-solvingTechnical troubleshooting, platform knowledge, coding basics
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote or on-site
Employer & Industry UsageShopify merchants, e-commerceShopify platform users needing technical assistance

Shopify Customer Support focuses on assisting merchants with account, billing, and general inquiries, emphasizing communication skills. Shopify Technical Support handles technical issues like platform bugs or integrations, requiring technical knowledge. Both roles serve Shopify users but differ in technical complexity and skill requirements.

What is Shopify customer support?

Shopify customer support involves assisting merchants and users with issues related to the Shopify platform, such as store setup, technical problems, and billing inquiries. Support agents typically use live chat, email, or phone to resolve questions and may need knowledge of e-commerce tools and Shopify policies.

Does Shopify do remote work?

Shopify Customer Support roles are often available as remote positions, allowing employees to work from home or other locations. The company has a flexible work environment and may require familiarity with tools like live chat, email, or phone support, as well as strong communication skills. Availability of remote work can vary by role and location, so it is advisable to check specific job postings for details.

What do Shopify jobs pay?

Shopify customer support roles typically pay between $15 and $25 per hour, depending on experience, location, and specific responsibilities. Salaries can vary based on whether the position is full-time or part-time, and some roles may include benefits such as health insurance and paid time off.
What cities are hiring for Shopify Customer Support jobs? Cities with the most Shopify Customer Support job openings:
What states have the most Shopify Customer Support jobs? States with the most job openings for Shopify Customer Support jobs include:

Shopify Senior Developer

Futran Tech Solutions Pvt. Ltd.

Philadelphia, PA • On-site

$55 - $72.75/hr

Full-time

Posted 11 days ago

Job description

Job Title : Shopify Senior Developer
Location : Philadelphia, PA (Onsite - Hybrid )
Job Description
Job Functions
  • Provide technical support and leadership in the development and continual improvement of service
  • Work closely within a crossfunctional team
  • Understand and contribute to solutions and functionality endtoend
  • Contribute fullybaked welltested features
  • Write and develop thought out performant and scalable technical solutions to unique business problems
  • Provide estimates to the required level of accuracy for stories and tasks
  • Test deliverables against a user storys acceptance criteria
  • Create technical documentation
  • Build website features that are accessible and compliant with requirements across different countries
  • Build website features that are optimized to ensure fast loading speeds
  • Build performant website features utilizing best and modern practices
  • Build website features that work across various browsers
  • Build and maintain headless commerce experiences using Shopify Hydrogen Remix and React
  • Develop scalable commerce solutions leveraging Shopify Storefront API and Admin API
  • Build systems integrations with various eCommerce and consumer marketing platforms CRM
  • AdTech MarTech Customer Service Tech to surface data on our online properties
  • Build reusable commerce components and patterns that can be shared across brands and markets
  • Design and implement performant customer experiences optimized for conversion and engagement
  • Extend Shopify capabilities using Checkout Extensibility Shopify Functions Metaobjects and custom applications

SkillsAbilities
  • 10 years of work experience in software design and development and handson experience in building UI heavy experiences

Necessary
  • Strong experience with Shopify ecosystem and modern commerce architecture
  • Handson experience with Shopify Hydrogen and Storefront API
  • Experience building headless commerce solutions in production
  • Experience with Shopify Admin API Checkout Extensibility and Shopify Functions
  • Strong understanding of Shopify theme architecture
  • Experience with Headless CMS and selfhosted CMS
  • Experience designing content schemas and editorial workflows
  • Experience building structured content models for commerce experiences
  • Go Golang experience

Nice to have
  • Experience with Sanity CMS
  • Experience with Contentful Storyblok Builderio or similar headless CMS platforms
  • Experience implementing search discovery and merchandising experiences within commerce platforms
  • Experience with personalization and customer data platforms
  • Experience with international commerce and localization
  • Strong experience integrating with web services REST GraphQL gRPC and thirdparty libraries
  • Strong experience of relational and NoSQL databases such as PostgreSQL and Redis
  • Experience in building products with fullstack technologies
  • Able to define design implement complex and scalable systems
  • Ability to debug and remediate bugs while maintaining good communication and transparency
  • Good team player and communication skills

Education
  • Bachelors in Computer Science related field or equivalent demonstrable experience

Apply