Shopify Customer Support Jobs (NOW HIRING)

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don't just take our word for it - see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider One's mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
The Global Head of Shopify Alliance will drive Insider One's growth through supporting formation and management of mutually beneficial Go-To-Market plans with Shopify, a strategic partner of Insider One globally.
You will work cross-functionally across product, marketing, sales and customer success teams, to help in the execution of go-to-market strategies and programs to drive pipeline and revenue growth through and with Shopify. This role requires a thorough understanding of Insider One's product capabilities, sales processes and partner ecosystem to ensure our go-to-market engine is primed and enabled to collaborate with strategic partners and drive mutual growth.
The ideal candidate enjoys new challenges that test their organizational, interpersonal, and leadership skills. They flourish in a team environment and work enthusiastically with colleagues outside the immediate team to achieve organizational goals.
What You Will Need

• BS/BA degree required
• 10+ years of experience in eCommerce and/or Customer Engagement platforms
• Deep familiarity with the joint value proposition of Shopify partnering with customer engagement platform providers, particularly targeting merchants for B2C sales motions
• Familiarity with Shopify's customer success processes targeted to increase GMV for merchants is a significant plus
• High analytical skills and the ability to quickly understand complex issues and develop/apply simplifying frameworks to facilitate broader organizational understanding, decision-making, and action
• Deep understanding of solution selling with a joint solution offering from Insider One + Shopify
• Ability to establish clear targets with partners and develop plans and objectives to achieve those targets
• Output-oriented, with a very strong ability to personally create high-quality, customer-facing content including presentations and datasheets
• Excellent project management skills; able to effectively manage multiple ongoing projects to meet deadlines
• Experience with the B2B SaaS (Software as a Service) business model
• Experience in the marketing technology space preferred but not required

What You Will Do

• Co-own the joint global business plan (including Sales & Marketing plans) with your Shopify counterpart
• Collaborate on GTM planning and track progress to plan
• Collaborate with the Insider One Product & Shopify tech partnership team to lead joint roadmap development and scoping, and track progress to plan
• Align with Shopify and execute on sales enablement and account mapping initiatives
• Be accountable for updating the app listing and partner directory to highlight Insider One with brands
• Stay up to date on required migrations/APIs
• Collaborate with the Insider One Product & Shopify tech partnership teams to investigate opportunities to improve integration or build new products for joint customers
• Manage partner program certification questionnaires by collaborating with (and seeking input from) relevant teams (e.g., security, product, sales, solution consulting, etc.)
• Collaborate with Insider One regional partnership and sales teams to drive strategic growth initiatives with Shopify globally
• Collaborate with Insider One Regional Field Marketers to engage with Shopify to plan joint activation at key industry events and trade shows (including, but not limited to, NRF, Shoptalk, etc.)
• Collaborate with the Insider One marketing team and the partner to plan and execute co-marketing activities with Shopify
• Generate leads and track your pipeline and revenue generated through and with Shopify globally
• Leverage Shopify to increase Insider One's brand awareness globally
• Ensure all the adjacent organizations within Insider One (Product, Sales, Marketing, Solution Consulting, and Customer Success teams) are continually kept informed of progress to plan
• Work with Insider One global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership

What We Offer

• Be part of a diverse team that's as global as it gets - where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We aren't just hiring for a position; we are hiring for a mission - a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
If this sounds like who you are and where you aspire to be, we are excited to meet you.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.