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Shopify Customer Support Jobs (NOW HIRING)

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... Support seasonal promotions and marketing campaigns (email, phone, social). -Collaborate with ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... Support seasonal promotions and marketing campaigns (email, phone, social). -Collaborate with ...

Amc Us LLC

Shopify Associate

Wellington, FL · On-site

$21/hr

... support both our retail Shopify POS system and our ecommerce Shopify store This role plays a ... what customers see in store is reflected online Key Responsibilities Shopify Product and Data ...

Powerflex Supply

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

... through our CRM and Shopify systems. -Follow up with prospects and existing customers to drive ... Support seasonal promotions and marketing campaigns (email, phone, social). -Collaborate with ...

Weber

Shopify Developer

Palatine, IL · Hybrid

$85K - $100K/yr

This is a hands-on role focused on customizing and extending the Shopify ecosystem to support business growth, merchandising strategies, and customer experience improvements. This is a hybrid role ...

Weber

Shopify Developer

Palatine, IL · On-site

$85K - $100K/yr

This is a hands-on role focused on customizing and extending the Shopify ecosystem to support business growth, merchandising strategies, and customer experience improvements. This is a hybrid role ...

Blackstone Products

Shopify Developer

Providence, UT · On-site

$80K - $93K/yr

This is a hands-on role focused on customizing and extending the Shopify ecosystem to support business growth, merchandising strategies, and customer experience improvements. This is an onsite role ...

NTT DATA Services

Shopify Architect

Dallas, TX · Remote

$95K - $177K/yr

Drive integration architecture between Shopify and enterprise systems (ERP, CRM, OMS, PIM, payment ... Support effort estimation, solution proposals, technical documentation, and presales activities.

ALSO

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Customer Support Representatives will be the first point of contact for customers looking to learn ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

Also, Inc

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Customer Support Representatives will be the first point of contact for customers looking to learn ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

ALSO

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Customer Support Representatives will be the first point of contact for customers looking to learn ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

Blackstone Products

Shopify Developer

Providence, UT · On-site

$80K - $93K/yr

This is a hands-on role focused on customizing and extending the Shopify ecosystem to support business growth, merchandising strategies, and customer experience improvements. This is an onsite role ...

Happy Howl

Customer Support Retention Specialist

$14.50 - $20/hr

... Gorgias, Shopify, Stay.ai, and Aircall with speed, warmth, and a one-touch mindset • Handle ... support conversation reveals churn risk • Document customer feedback to help the team improve ...

Swing Design

Be Seen First

Product Image Designer & Customer Support Specialist

Concord, MA · On-site

$22 - $28/hr

Create, update, and optimize product images for Shopify, Amazon, Walmart, eBay, and other sales ... accurate Customer Support * Assist customers via email, phone, chat, and social media * Help ...

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Shopify Customer Support information

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$12

$19

$28

How much do shopify customer support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for shopify customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

Is it hard to get hired at Shopify?

Getting hired as a Shopify Customer Support representative can be competitive, as the role often requires strong communication skills, familiarity with e-commerce platforms, and problem-solving abilities. Candidates typically go through a multi-step interview process that may include skills assessments and behavioral interviews. Having relevant experience and knowledge of Shopify tools can improve chances of employment.

What is the difference between Shopify Customer Support vs Shopify Technical Support?

AspectShopify Customer SupportShopify Technical Support
Required SkillsCustomer service, communication, problem-solvingTechnical troubleshooting, platform knowledge, coding basics
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote or on-site
Employer & Industry UsageShopify merchants, e-commerceShopify platform users needing technical assistance

Shopify Customer Support focuses on assisting merchants with account, billing, and general inquiries, emphasizing communication skills. Shopify Technical Support handles technical issues like platform bugs or integrations, requiring technical knowledge. Both roles serve Shopify users but differ in technical complexity and skill requirements.

What is Shopify customer support?

Shopify customer support involves assisting merchants and users with issues related to the Shopify platform, such as store setup, technical problems, and billing inquiries. Support agents typically use live chat, email, or phone to resolve questions and may need knowledge of e-commerce tools and Shopify policies.

Does Shopify do remote work?

Shopify Customer Support roles are often available as remote positions, allowing employees to work from home or other locations. The company has a flexible work environment and may require familiarity with tools like live chat, email, or phone support, as well as strong communication skills. Availability of remote work can vary by role and location, so it is advisable to check specific job postings for details.

What do Shopify jobs pay?

Shopify customer support roles typically pay between $15 and $25 per hour, depending on experience, location, and specific responsibilities. Salaries can vary based on whether the position is full-time or part-time, and some roles may include benefits such as health insurance and paid time off.
What cities are hiring for Shopify Customer Support jobs? Cities with the most Shopify Customer Support job openings:
What states have the most Shopify Customer Support jobs? States with the most job openings for Shopify Customer Support jobs include:

Customer Support Manager (Remote)

Breeze Unlimited

Dallas, TX • Remote

$1/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job description:

About GUAPI

GUAPI is a fast-scaling global premium streetwear brand, with strong traction across the US, Japan, and Europe. Known for bold design, limited drops, and cultural relevance, GUAPI is now entering a critical phase: transitioning from a fast-growing brand into a structured, scalable, and investor-ready company.

We are looking for a highly capable Customer Support Manager to take full ownership of our customer experience and lead our customer support team.

This role is not just about answering messages it's about managing people, building systems, and continuously improving how we handle customer interactions at scale.

Responsibilities

  • Lead and manage the customer support team across all channels (email, Instagram DMs, support platforms)
  • Ensure the team delivers fast, accurate, and high-quality responses
  • Set clear standards, workflows, and expectations for the support team
  • Monitor team performance (response time, resolution rate, customer satisfaction)
  • Train, guide, and improve team members continuously
  • Identify weak points in the team and fix them (process, people, or tools)
  • Handle escalations and complex customer cases
  • Build and optimize support systems, templates, and automations
  • Implement and manage AI-driven support solutions where relevant
  • Work closely with operations, logistics, and fulfillment to resolve issues efficiently
  • Maintain a premium and consistent GUAPI brand tone across all communication

What We're Looking For

  • Proven experience managing a customer support team (preferably in e-commerce or fashion)
  • Strong leadership and people management skills
  • Ability to build systems and processes, not just execute tasks
  • High level of organization and accountability
  • Strong decision-making and problem-solving ability
  • Clear and professional communication skills
  • Comfortable with tools like Shopify, Gorgias, or similar platforms

Key Traits

  • Ownership mindset
  • Structured and detail-oriented
  • Proactive and solution-driven
  • High standards for quality and speed
  • Able to manage pressure and volume

Goal of the Role

Build and manage a high-performing customer support team while creating a scalable, efficient, and premium support system that strengthens the GUAPI brand experience.