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Shopify Customer Support Jobs in California (NOW HIRING)

TechStyle, Inc.

Software Engineer

El Segundo, CA · On-site

$100K - $130K/yr

JustFab is looking for a Software Engineer with strong Shopify development experience to support ... Support proper handling of customer PII data and work with internal teams on privacy and compliance ...

TechStyle, Inc.

Software Engineer

El Segundo, CA

$100K - $130K/yr

JustFab is looking for a Software Engineer with strong Shopify development experience to support ... Support proper handling of customer PII data and work with internal teams on privacy and compliance ...

Sunny Health and Fitness

Website Manager

Hacienda Heights, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor Shopify analytics and third-party tools to evaluate website performance, customer behavior ... Support customer service or operations with site-related issue resolution. Qualifications * 3+ ...

SUNNY DISTRIBUTOR INC.

Website Manager

Hacienda Heights, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor Shopify analytics and third-party tools to evaluate website performance, customer behavior ... Support customer service or operations with site-related issue resolution. Qualifications * 3+ ...

HLB90067

Senior Manager, CRM

El Segundo, CA · On-site

$11K - $120K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Create and optimize email and SMS strategies to support product launches, retention, loyalty ... Attentive (SMS platform). * Familiarity with Shopify/Shopify Plus or similar CMS platforms.

ALSO

Senior NetSuite & Celigo Integration Developer

Palo Alto, CA · On-site

$140K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Build and support purchasing, vendor bills, inventory receipts, and AP, including three-way match and approval workflows * Maintain and improve the Shopify → Celigo → NetSuite sales order flow ...

Skio

Launch Engineer

San Francisco, CA · On-site +1

You will also support customers with Shopify theme edits and storefront integrations to ensure Skio works seamlessly within their brand experience. What we look for: - Experience with Typescript ...

Sans

Full Stack Software Engineer

Culver City, CA

$130K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role spans our Shopify Hydrogen storefront, several Next.js applications, and a growing set of ... Build systems that turn customer feedback into usable signal by pulling from support tickets ...

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Showing results 41-60

All JobsShopify Customer Support JobsShopify Customer Support Jobs in California

Shopify Customer Support information

What do Shopify Customer Support jobs pay?

Shopify Customer Support jobs typically pay between $15 and $25 per hour, depending on experience, location, and specific company policies. Salaries can also vary based on skills such as communication and familiarity with Shopify's platform. Many roles offer additional benefits like flexible schedules and remote work options.

What is the difference between Shopify Customer Support vs Shopify Technical Support?

AspectShopify Customer SupportShopify Technical Support
Required SkillsCustomer service, communication, problem-solvingTechnical troubleshooting, platform knowledge, coding basics
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote or on-site
Employer & Industry UsageShopify merchants, e-commerceShopify platform users needing technical assistance

Shopify Customer Support focuses on assisting merchants with account, billing, and general inquiries, emphasizing communication skills. Shopify Technical Support handles technical issues like platform bugs or integrations, requiring technical knowledge. Both roles serve Shopify users but differ in technical complexity and skill requirements.

Does Shopify offer customer support?

Shopify provides customer support to its users through various channels such as live chat, email, and phone. As a Shopify Customer Support representative, you may assist merchants with technical issues, account management, and platform features, often using tools like Zendesk or Shopify's help center. Support availability can vary based on the support plan and working hours.

Does Shopify offer remote work?

Shopify Customer Support roles often offer remote work options, allowing employees to work from home depending on the company's policies and the specific position. Remote work may require familiarity with tools like live chat, email, or phone support, and some roles may have location-specific requirements.

What cities in California are hiring for Shopify Customer Support jobs?

Cities in California with the most Shopify Customer Support job openings:

Infographic showing various Shopify Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Urgent Need: eCommerce Architect in CA

Vertex Elite LLC

San Ramon, CA • On-site

Contractor

Re-posted 20 days ago

Job description

Job description:

We are seeking an experienced Shopify Architect with deep expertise in backend engineering and microservices architecture to design, develop, and optimize scalable e-commerce solutions. This role is critical for organizations looking to modernize their Shopify ecosystem, integrate with third-party systems, and support high-growth, high-traffic environments. You will lead architectural decisions, mentor development teams, and ensure the delivery of robust, high-performance Shopify platforms.


Key Responsibilities

• Architect and implement scalable Shopify solutions, focusing on backend systems and microservices to ensure optimal performance, security, and maintainability.
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions, considering both current needs and future scalability.
• Design and oversee the integration of Shopify with external systems (e.g., ERP, CRM, payment gateways) using RESTful and GraphQL APIs.
• Lead the transition from monolithic architectures to modular or microservices-based approaches, promoting independent, loosely coupled services.
• Conduct deep technical audits of existing Shopify implementations, identifying areas for optimization and modernization.
• Guide, mentor, and manage backend engineers, enforcing best practices in code quality, documentation, and DevOps processes.
• Stay current with Shopify platform updates, headless commerce trends, and emerging technologies in e-commerce and cloud infrastructure.
• Troubleshoot and resolve complex technical issues, ensuring high availability and reliability of e-commerce systems.
• Regularly conduct code reviews and maintain high coding standards across the team.
Required Qualifications

• 5+ years of backend development experience (Java or Python), with at least 2 years focused on Shopify or e-commerce platforms.
• Proven experience architecting and implementing microservices in a production environment, with a strong grasp of service boundaries, API design, and distributed systems.
• Proficiency with backend programming languages such as Node.js, TypeScript, Python, Ruby, PHP, or Java.
• Deep understanding of Shopify APIs (REST and GraphQL), Shopify Plus, and custom/private app development.
• Experience with headless Shopify architecture and integrating with modern frontend frameworks (e.g., React, Next.js).
• Strong knowledge of relational and NoSQL databases, and cloud platforms (AWS, GCP, Azure).
• Familiarity with DevOps practices, CI/CD pipelines, containerization (Docker, Kubernetes), and monitoring tools.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders and collaborate across teams.
Preferred Qualifications
• Experience leading migrations from monolithic to microservices or modular monolith architectures in e-commerce.
• Knowledge of e-commerce best practices, security, and compliance standards.
• Background in mentoring and managing technical teams.