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Shopify Customer Support Jobs in California (NOW HIRING)

Ultimate Image Printing

Customer Service Representative

Santa Ana, CA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

We are seeking a customer-oriented professional with a deep understanding of e-commerce support and ... Process and track orders within Shopify, handling tracking inquiries, order modifications, holds ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll remove obstacles, provide support, and make empowered decisions to "do the right thing ... Familiarity with Shopify and Gladly is a plus. Why Join Us * 401(k) : Participation in our 401(k) ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll remove obstacles, provide support, and make empowered decisions to "do the right thing ... Familiarity with Shopify and Gladly is a plus. Why Join Us * 401(k) : Participation in our 401(k) ...

Thrive Now HR

Operations Manager

Los Angeles, CA · On-site

Customer Support: * Championing and modeling our mission, vision, and values * Committed to ... Shopify: * Products, Descriptions, Weights, Origin, Variants, and pricing per CEOS's approval. Also ...

Thrive Now HR

Operations Manager

Los Angeles, CA · On-site

Customer Support: * Championing and modeling our mission, vision, and values * Committed to ... Shopify: * Products, Descriptions, Weights, Origin, Variants, and pricing per CEOS's approval. Also ...

JustFab

Software Engineer

El Segundo, CA

$100K - $130K/yr

JustFab is looking for a Software Engineer with strong Shopify development experience to support ... Support proper handling of customer PII data and work with internal teams on privacy and compliance ...

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Showing results 21-40

All JobsShopify Customer Support JobsShopify Customer Support Jobs in California

Shopify Customer Support information

What do Shopify Customer Support jobs pay?

Shopify Customer Support jobs typically pay between $15 and $25 per hour, depending on experience, location, and specific company policies. Salaries can also vary based on skills such as communication and familiarity with Shopify's platform. Many roles offer additional benefits like flexible schedules and remote work options.

What is the difference between Shopify Customer Support vs Shopify Technical Support?

AspectShopify Customer SupportShopify Technical Support
Required SkillsCustomer service, communication, problem-solvingTechnical troubleshooting, platform knowledge, coding basics
Work EnvironmentCustomer service centers, remote supportTechnical help desks, remote or on-site
Employer & Industry UsageShopify merchants, e-commerceShopify platform users needing technical assistance

Shopify Customer Support focuses on assisting merchants with account, billing, and general inquiries, emphasizing communication skills. Shopify Technical Support handles technical issues like platform bugs or integrations, requiring technical knowledge. Both roles serve Shopify users but differ in technical complexity and skill requirements.

Does Shopify offer customer support?

Shopify provides customer support to its users through various channels such as live chat, email, and phone. As a Shopify Customer Support representative, you may assist merchants with technical issues, account management, and platform features, often using tools like Zendesk or Shopify's help center. Support availability can vary based on the support plan and working hours.

Does Shopify offer remote work?

Shopify Customer Support roles often offer remote work options, allowing employees to work from home depending on the company's policies and the specific position. Remote work may require familiarity with tools like live chat, email, or phone support, and some roles may have location-specific requirements.

What cities in California are hiring for Shopify Customer Support jobs?

Cities in California with the most Shopify Customer Support job openings:

Infographic showing various Shopify Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

E-Commerce Customer Service Representative

ASIA INTERNATIONAL, INC.

Long Beach, CA • On-site

$20 - $22/hr

Other

Re-posted 15 days ago

Job description

Job duties and responsibilities include but are not limited to: 

  • Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
  • Confirm orders that have been placed
  • Resolve any issues customers may experience with their package or product
  • Create and confirm shipping labels; resolve any FedEx delays
  • Respond to customer service emails, calls, and text messages
  • Input and update orders
  • Assist with marketing emails
  • Add new products to Shopify
  • Projects as assigned
  • Assisting manager with Marketing strategies as needed
  • Assist with launching new products
  • Social media postings
  • Respond to Google Reviews


Hours: Monday – Friday 7am – 3:30pm


Ideal candidate must have:

  • Excellent written and verbal communication skills
  • Excellent computer and technology platform skills
  • Resourceful, independent, and a problem solver
  • Outstanding attention to detail and accuracy
  • 1-2 years of experience in web management or E-Commerce support role
  • Must be detail oriented, well organized, and capable of working independently


Preferred Qualifications:

  • DropBox
  • Buffer
  • Omnisend
  • Shopify
  • Microsoft Office