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Shopify Customer Success Manager Jobs in Fallbrook, CA

Ctnd

Customer Success Manager

San Diego, CA · On-site

$70 - $150/hr

Cre8tive Technology & Design is seeking a Customer Success Manager to support our business by fostering exceptional customer relationships with existing clients. Join us in revolutionizing the way ...

Juno Inc

Customer Success Manager

San Diego, CA · On-site

Customer Success Manager Juno is the tax technology platform building authentic, lasting relationships between tax professionals and clients. By combining innovative automation with empathetic ...

AbacusNext

Customer Success Manager

San Diego, CA · On-site +1

$70K - $80K/yr

Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting . You will act as a strategic partner to ...

Shield AI

Staff Customer Success Manager

San Diego, CA · On-site

$110K - $170K/yr

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive ...

New

Tractian

Customer Success Manager

San Diego, CA · On-site

$90 - $130/hr

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Qoria

Portfolio Customer Success Manager

San Diego, CA · On-site

$65K - $75K/yr

The Portfolio Customer Success Manager role is vital to our company's success. You will build relationships with customers, proactively solve their problems, enhance customers usage through data ...

Qoria

Portfolio Customer Success Manager

San Diego, CA · On-site

$15K - $20K/mo

The Portfolio Customer Success Manager role is vital to our company's success. You will build relationships with customers, proactively solve their problems, enhance customers usage through data ...

Intuit

Customer Success Manager (Services)

San Diego, CA · On-site +1

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Seismic

Customer Success Manager II

San Diego, CA · On-site

$70.40 - $96.70/hr

Overview As a Customer Success Manager ~ Financial Services (CSM), you will play a pivotal role in ensuring the long‐term success and satisfaction of our mid‑market, financial services customers.

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All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Fallbrook, CA

Shopify Customer Success Manager information

See Fallbrook, CA salary details

$34.1K

$87.1K

$146.7K

How much do shopify customer success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for shopify customer success manager in Fallbrook, CA is $87,061.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $103,800.00 per year, depending on experience, location, and employer.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, with more experienced managers earning higher compensation. Skills in communication, technical tools, and client management are important for this role.

What job categories do people searching Shopify Customer Success Manager jobs in Fallbrook, CA look for?

The top searched job categories for Shopify Customer Success Manager jobs in Fallbrook, CA are:

What cities near Fallbrook, CA are hiring for Shopify Customer Success Manager jobs?

Cities near Fallbrook, CA with the most Shopify Customer Success Manager job openings:

Shopify Customer Success Manager jobs near you
Infographic showing various Shopify Customer Success Manager job openings in Fallbrook, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 39% In-person, 20% Hybrid, and 41% Remote job distribution, with an average salary of $87,061 per year, or $41.9 per hour.

Customer Success Manager

Ctnd

San Diego, CA • On-site

$70 - $150/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Cre8tive Technology & Design is seeking a Customer Success Manager to support our business by fostering exceptional customer relationships with existing clients. Join us in revolutionizing the way manufacturers operate by optimizing their technology footprint through ERP and Product Lifecycle Management.

Cre8tive Technology & Design is an industry-leading technology partner specializing in end-to-end business solutions that amplify efficiency, effectiveness, and productivity for manufacturers. As a Premier Epicor ERP partner, we leverage our cutting‑edge Collabor8te Implementation methodology to tailor solutions to the unique needs of each company.

As a Customer Success Manager, you will play a pivotal role in our Sales team. Your responsibilities include building customer relationships, providing proactive strategies, and educating customers on the use and benefits of Cre8tive’s products. By creating positive customer experiences, you will assist in elevating client retention and ensuring customer satisfaction. Your proven experience in consulting engagements and project management will contribute to the success of our projects.

How you will make an impact
  • Continuously add value, for Cre8tive and Cre8tive customers
  • Foster trust, cooperation, and a culture of excellence within the Sales team
  • Drive excellence, improve our reputation as a manufacturing advice source
  • Drive change with diplomacy, by delivering education, bridging the gap between legacy and future states
Perks & Benefits
  • Total Compensation range of $70,000-$150,000
  • Full benefits package including medical, dental, and vision.
  • Company-sponsored 401k plan with a 4% match
  • 10 paid company holidays
  • Generous paid vacation policy
  • Home based work, when not on site with customers
To qualify for this role
  • Bachelor’s degree (Business, MIS, IS, Education or related) required
  • 5+ year of previous experience in a customer-facing role, such as Customer Success, Customer Support, Consulting, or Account Management
  • 5+ years’ experience consulting or project management for Epicor or similar ERP systems required
  • Experience using Visio, Smartsheets, and Salesforce preferred
  • Ability to travel 5-30% for customer engagements
To be successful in this role
  • Build trust and effective communication at all organizational levels
  • Thrive as an individual contributor as well as in collaborative large interdependent teams
  • Have strengths in modeling best practices and maintaining deliverables
  • Be a champion of innovation, adaptability, and positive outcomes

Cre8tive Technology & Design is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or a qualified individual with a disability.

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