... Agency or DSP experience is highly preferred). * Foundational knowledge of digital marketing ... Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify ...
... Agency or DSP experience is highly preferred). * Foundational knowledge of digital marketing ... Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify ...
Shopify Agency information
What is the difference between Shopify Agency vs Shopify Developer?
| Aspect | Shopify Agency | Shopify Developer |
|---|---|---|
| Credentials | Varies; often includes marketing, design, and development certifications | Typically has coding certifications, Shopify Partner credentials |
| Work Environment | Collaborative teams, client-facing projects, multiple clients | Individual or small team, focused on coding and customization |
| Employer & Industry Usage | Agencies serve multiple clients across e-commerce sectors | Freelancers or in-house developers working on Shopify stores |
| Search & Comparison Intent | Looking for full-service Shopify solutions | Seeking specialized development or customization services |
Shopify Agencies offer comprehensive services including design, marketing, and development for multiple clients, while Shopify Developers focus primarily on coding, customization, and technical store setup. Agencies provide a broader range of solutions, whereas developers specialize in technical aspects of Shopify stores.
What are the key skills and qualifications needed to thrive as a Shopify agency professional?
To thrive as a Shopify Agency professional, you need expertise in e-commerce best practices, Shopify platform development, and a solid understanding of web design, often backed by experience or certification in Shopify or related web technologies. Familiarity with tools like Shopify Admin, Liquid templating language, third-party apps, and analytics platforms is typically required. Strong communication, project management, and problem-solving skills help build client relationships and deliver tailored solutions. These skills ensure the successful creation, optimization, and growth of client stores in a competitive online marketplace.
What is a Shopify agency?
A Shopify agency is a specialized company that helps businesses launch, customize, and optimize their online stores using the Shopify platform. These agencies offer a range of services, including store design, development, theme customization, app integration, digital marketing, and ongoing support. Their expertise helps businesses create user-friendly, visually appealing, and high-converting eCommerce sites. Working with a Shopify agency can save time and ensure your store is set up for success, whether you're starting from scratch or looking to improve an existing store.
What are some common challenges faced when working at a Shopify agency, and how can new team members effectively overcome them?
At a Shopify agency, team members often face challenges such as rapidly adapting to frequent platform updates, managing multiple client projects with differing needs, and staying current with e-commerce best practices. To overcome these, new hires should proactively participate in ongoing training, leverage internal knowledge-sharing sessions, and make use of Shopify’s official documentation. Regular communication with both clients and colleagues is key to ensuring smooth project delivery and addressing issues promptly, fostering a collaborative and supportive work environment.
What are popular job titles related to Shopify Agency jobs in Virginia? For Shopify Agency jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Shopify Agency jobs in Virginia look for? The top searched job categories for Shopify Agency jobs in Virginia are:
What cities in Virginia are hiring for Shopify Agency jobs? Cities in Virginia with the most Shopify Agency job openings:
Full-time
Re-posted 14 days ago
Job description
We are looking for an exceptional Programmatic Client Success Specialist who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will serve as the main point of contact for a portfolio of Self-Serve customers, executing tasks independently and leveraging the StackAdapt platform for routine campaign management and performance optimization.
Reporting to the Manager of Client Success, you will provide first-contact support to resolve client requests and critical incidents via phone, chat, and email support within Zendesk. You will become an expert in the StackAdapt advertising platform, helping our clients address technical "how-to" questions, ensuring they get the most out of our self-serve performance optimization playbooks, and aiming for account growth and retention across your portfolio.
We are looking for a candidate who thrives in a fast-paced environment, demonstrates strong time-management skills, and excels at executing core tasks with high quality and excellence.
StackAdapt is a Remote First company. This position is open to candidates located in the United States or Canada, provided they reside within the PST or MST time zones.
What you'll be doing:- Act as the primary point of contact for a portfolio of Self-Serve clients, autonomously managing routine account needs and resolving platform requests.
- Support clients to ensure the successful delivery of programmatic campaigns by providing standard reporting, tracking campaign goals, and offering recommendations to meet client KPIs.
- Manage and resolve intermediate technical platform problems, specifically targeting tag implementations, tracking pixels, and data discrepancies.
- Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs.
- Coordinate cross-functionally with Sales and internal product teams to share data, surface client insights, and help inform improvements to our platform features and services.
- Actively participate in developing, reviewing, and updating internal and external support documentation for frequently experienced platform challenges.
- Take ownership of tasks that can be completed without Development team assistance, adapting quickly to feedback and changing team priorities.
- 1-2+ years of dedicated experience within the Digital Advertising / Programmatic AdTech ecosystem (Agency or DSP experience is highly preferred).
- Foundational knowledge of digital marketing metrics (e.g., CPM, CTR, CPA, ROAS); a Digital IAB Certification or Google Analytics Certification is highly preferred.
- 2+ years of client-facing experience, with proven experience managing inbound ticket volumes inside an internal service desk or customer support platform (e.g., Zendesk).
- Strong technical problem-solving skills, specifically a proven ability to identify root causes behind campaign delivery issues, tracking errors, or tag data discrepancies.
- Exceptional communication skills, with a proven ability to explain complex platform concepts to clients with varying levels of technical knowledge.
- Solid organizational skills, with meticulous attention to detail and the ability to manage tasks independently and meet priorities effectively.
- Familiarity with tracking platforms and script integrations, such as Google Tag Manager (GTM), DoubleClick Campaign Manager, or Google Analytics.
- Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify, HubSpot).
- Comfortable working with basic web application functions (familiarity with how APIs interact or experience using Advanced Excel/basic databases is a plus).