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Shop Operations Manager Jobs in North Carolina (NOW HIRING)

THE DURBAN GROUP

Shop Manager

Fayetteville, NC · On-site

Position Summary The Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment.

Allen Industries Inc

Shop Foreman

Greensboro, NC · On-site

Supervise and direct daily shop operations and workforce activities * Train, coach, and develop production employees * Assign work, manage schedules, and ensure deadlines are met * Collaborate with ...

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Shop Operations Manager information

What does a shop operations manager do?

A Shop Operations Manager oversees the daily operations of a retail or production shop, ensuring that processes run smoothly and efficiently. Their responsibilities typically include managing staff, maintaining inventory levels, enforcing safety regulations, and optimizing workflow. They also handle scheduling, resolve customer or employee issues, and work to improve overall shop performance. By coordinating different aspects of the shop, they help achieve business goals and maintain a productive work environment.

What are the key skills and qualifications needed to thrive as a shop operations manager?

A Shop Operations Manager needs strong leadership, organizational abilities, and experience in retail or operations management, often supported by a relevant degree or equivalent experience. Familiarity with inventory management systems, point-of-sale (POS) technology, and scheduling software is typically required. Outstanding communication, problem-solving, and customer service skills help them motivate teams and resolve issues efficiently. These competencies ensure smooth daily operations, optimal team performance, and high customer satisfaction, all of which drive business success.

What are some common challenges faced by shop operations managers, and how can they be addressed?

Shop Operations Managers often encounter challenges such as maintaining consistent staff performance, managing inventory efficiently, and ensuring high levels of customer satisfaction. Addressing these challenges typically involves implementing strong training programs, utilizing inventory management systems to track stock levels, and fostering open communication among team members. Proactively identifying potential issues and responding quickly can help ensure smooth day-to-day operations and create a positive work environment for both staff and customers.

What is the difference between Shop Operations Manager vs Retail Supervisor?

AspectShop Operations ManagerRetail Supervisor
ResponsibilitiesOversees daily shop operations, manages staff, ensures sales targets, and maintains inventorySupervises sales associates, assists customers, and ensures store policies are followed
Required CredentialsHigh school diploma or equivalent; experience in retail management often preferredHigh school diploma; experience in retail or customer service
Work EnvironmentShop floor, management office, inventory areasSales floor, customer service areas
Industry UsageCommon in retail stores, boutiques, and specialty shopsCommon in retail stores, supermarkets, and department stores

The Shop Operations Manager focuses on overall store management, including staff, inventory, and sales strategies, while the Retail Supervisor primarily oversees sales associates and customer interactions. Both roles are essential in retail environments but differ in scope and responsibilities.

Is a shop operations manager a high paying job?

A shop operations manager typically earns a competitive salary that varies based on industry, location, and experience. In general, it is considered a mid- to high-level management position with compensation reflecting responsibilities such as overseeing daily store functions, managing staff, and ensuring operational efficiency.

What is the role of a shop operations manager?

A shop operations manager oversees daily store activities, manages staff, ensures customer satisfaction, and maintains operational efficiency. They often coordinate inventory, implement policies, and use management tools to optimize performance and profitability.

What cities in North Carolina are hiring for Shop Operations Manager jobs?

Cities in North Carolina with the most Shop Operations Manager job openings:

Shop Operations Manager jobs near you

Shop Manager

THE DURBAN GROUP

Fayetteville, NC • On-site

Full-time

Re-posted 15 days ago

Job description

Position Summary

The Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.

Key Responsibilities

Leadership & Operational Management

  • Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
  • Perform opening and closing procedures.
  • Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
  • Place product orders and manage stock levels.
  • Recruit, interview, and onboard new team members.
  • Motivate the team, hold members accountable, and make personnel decisions.
  • Conduct quarterly employee evaluations and submit payroll.
  • Create and manage crew schedules.
  • Train and develop team members to ensure consistent performance and growth.
  • Serve as a role model, promoting a positive and professional work environment.
  • Ensure the crew consistently delivers excellent customer experiences.
  • Check in with customers before they leave to ensure satisfaction and address any concerns.
  • Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

  • Drain motor oil, replace oil filters, and grease chassis fittings.
  • Wash windshields and adjust tire pressure.
  • Inspect and top off vehicle fluids.
  • Assist customers in selecting oil types and additional services.
  • Deliver excellent customer service both verbally and in writing.
  • Process payments for services rendered.
  • Perform coolant exchanges and fill services.
  • Restock and maintain inventory on the shop floor.
  • Maintain cleanliness of the shop, office, and bathrooms.
  • Perform any and all other assigned duties.

Qualifications & Requirements

  • Must be adaptive to change and able to lead through evolving business needs.
  • Ability to learn and retain detailed product and service knowledge.
  • Basic computer skills required.
  • Must be able to maneuver in and out of a 3-foot deep pit safely.
  • Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
  • Must be able to lift up to 50 pounds.
  • Comfortable working in varying weather conditions (hot/cold).
  • Strong awareness of surroundings and adherence to safety protocols.
  • Excellent communication skills with the public.
  • Reliable transportation is required.

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