Shipping Custom Coordinator Jobs (NOW HIRING)

We're Hiring: Shipping Coordinator 

Location: South Deerfield, MA  
Company: Pelican Products

Who We Are 

At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. 

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission. 

At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most. 

What You'll Do:

As a Shipping Coordinator, you’ll help ensure Pelican products reach customers accurately and on time. You’ll coordinate domestic and international shipments, work directly with carriers and internal teams, prepare shipping documentation, and use systems such as SAP to keep shipment information accurate from order through delivery. This is a great opportunity for someone who enjoys logistics, problem-solving, working with multiple teams, and taking ownership of getting products where they need to go.

• Coordinate domestic and international shipments from order preparation through carrier pickup and delivery.
• Create Bills of Lading, shipping labels, export documentation, and other required shipping documents.
• Schedule LTL, truckload, and parcel carrier pickups while tracking and expediting shipments when needed.
• Obtain freight rates and negotiate spot quotes with carriers and logistics providers.
• Record and maintain accurate shipment transactions in SAP or other ERP/shipping systems.
• Review Pick and Pack Lists, customer routing instructions, quantities, weights, and dimensions to ensure shipping accuracy.
• Communicate daily with carriers, brokers, Customer Service, Sales, Production, Receiving, and customers to resolve shipping issues and provide delivery updates.
• Pick, pack, wrap, and band products to ensure orders are properly protected and prepared for transportation.
• Perform inventory and cycle counts within Shipping and Receiving and maintain accurate electronic and physical records.
• Audit carrier invoices, maintain outbound LTL records, and provide proof of shipment or delivery when requested.
• Operate a stand-up forklift to move products and support Shipping and Receiving operations.
• Support Pelican’s commitment to Quality, Safety, and Continuous Improvement.
• Perform additional duties as assigned.
• Work Schedule: Monday-Friday, 8am-4:30pm Eastern Time

What We’re Looking For: 

• High School Diploma or GED.
• 2+ years of shipping experience within a warehouse, distribution, or manufacturing environment.
• Knowledge of shipping documentation, picking and packing procedures, inventory processes, and cycle counting.
• Experience scheduling shipments and working with LTL, truckload, and parcel carriers.
• Strong attention to detail and ability to maintain accurate shipping and inventory records.
• Strong organizational and time-management skills.
• Good written and verbal communication skills.
• Basic Microsoft Excel and Word skills.
• Strong math and data-entry skills.
• Ability to operate a stand-up forklift and successfully complete required certification.

Preferred Qualification: 

• Working knowledge of SAP or a similar ERP system.
• Domestic and international shipping experience.
• Understanding of international customs and export documentation.
• Experience working directly with freight carriers, brokers, and logistics providers.
• Experience in an ISO-regulated manufacturing environment.
• Knowledge of Lean and/or Six Sigma principles.

What’s In It For You: 

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans / Holiday pay /extra vacation purchase opportunities
• 401k plan – with immediate match
• Great Benefits – several options including Pet insurance for our animal lovers
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Employee referral program
• Employee discount program on Pelican Products and gear
• Beautiful New England location
• Onsite Gym
• And more…

This position is located at a facility that is subject to the International Traffic in Arms Regulations (ITAR). In order to comply with these government regulations, applicants must be a U.S. Person as defined by ITAR (22 CFR §120.15). A U.S. Person includes a U.S. citizen, lawful permanent resident (Green Card holder), or individual granted asylum or refugee status in the United States.