Shift Towing Dispatch Jobs in Georgia (NOW HIRING)

Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description:
Location Details: This is an in-office, full-time position located at 2177 Flintstone Drive Suite N-P Tucker, GA 30084. *Please note this position is not hybrid and will report to a fleet location every day. *
Position Schedule / Shift: 7-day, multiple shift operation which may require "on call" duty at times.
Position Summary:
Our Fleet Managers oversee towing operations on a twenty-four (24) basis to ensure prompt, efficient and courteous towing, recovery and emergency roadside service to all customers, clients, AAA and affiliated Club members. As a Fleet Manager, you will also lead a team of Fleet Supervisors, Dispatchers and Drivers to ensure timely completion of daily tasks.
Key Responsibilities:

• Increase revenue by servicing existing clients and expand base of commercial towing accounts.

• Analyze and resolve member complaints concerning driver performance.

• Investigate and mediate damage claims.

• Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies.

• Monitor incentive bonus programs, including compiling data and preparing reports on program performance.

• Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements.

• Interview and hire new employees to join the Fleet team for assigned locations.

Qualifications:
Required

• High school diploma or equivalent (GED) required.

• Valid state driver's license with an acceptable driving record and the ability to drive day or night for extended periods.

• Ability to successfully obtain and maintain DOT certification.

• Automotive industry and/or emergency roadside service experience preferred.

• Knowledge of towing procedures, vehicle operations, and equipment maintenance.

• Supervisory skills including scheduling, staffing, budgeting, decision-making, problem-solving, and performance management.

• Ability to interpret contracts and bid documents, with contract negotiation experience.

Preferred

• College level coursework in Business Administration or a related field.

• Prior Management experience.

• Experience with operating towing equipment.

• Must be 21+ years of age or older.

Work Environment:
Works in a temperature controlled office environment with exposure to slightly dirty conditions. Occasional (up to 30% of work time) exposure to temperature extremes.
Must be able to stand/walk, climb/stoop/kneel and lift/push/pull; in order to inspect vehicles and equipment
Compensation & Benefits Overview:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
Annual salary between $74,860 - $89,000. Pay rate will be determined based on experience and may exceed starting rate.
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays:

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.

• Adoption assistance program.

Job Posting Period: This position is expected to remain posted through 8/19/26; however, it may close at any time once a qualified candidate pool is identified.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.