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Shelter Case Manager Jobs (NOW HIRING)

Lighthouse

Family Shelter Case Manager

Pontiac, MI · On-site

$43K/yr

Position Summary The Case Manager will work directly with the families within Lighthouse's Emergency Family Shelter. The Case Manager will provide housing case management and connect households with ...

ServiceNet

Case Manager Individual Shelter

Pittsfield, MA · On-site

$21/hr

Vision insurance Case Manager Division: Shelter and Housing Full-Time Location: Pittsfield, MA Schedule: Monday-Friday Pay Rate: $21.00/hour Position Summary ServiceNet is seeking a compassionate and ...

Lighthouse

Family Shelter Case Manager

Pontiac, MI · On-site

$43K/yr

Position Summary The Case Manager will work directly with the families within Lighthouse's Emergency Family Shelter. The Case Manager will provide housing case management and connect households with ...

ServiceNet

Case Manager Individual Shelter

Pittsfield, MA · On-site

$21/hr

Vision insurance Case Manager Division: Shelter and Housing Full-Time Location: Pittsfield, MA Schedule: Monday-Friday Pay Rate: $21.00/hour Position Summary ServiceNet is seeking a compassionate and ...

Shasta Womens Refuge Inc

Shelter Advocate

Redding, CA · On-site

$22 - $25/hr

The Shelter Advocate works in support of the case management relationship held by the Shelter Case Manager, ensuring continuity of care and a consistent, survivor-centered presence for residents ...

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Shelter Case Manager information

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$28.5K

$48.3K

$53K

How much do shelter case manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for shelter case manager in the United States is $48,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a shelter case manager do?

A Shelter Case Manager works with individuals or families staying in shelters to assess their needs, develop personalized plans, and connect them with resources like housing, employment, healthcare, and social services. They provide guidance and support to help clients overcome barriers to stability and independence. Shelter Case Managers also coordinate with other service providers and advocate for their clients to ensure they receive the necessary assistance.

What are some typical challenges shelter case managers face when helping clients secure stable housing?

Shelter Case Managers often encounter challenges such as limited affordable housing options, complex client needs, and navigating various support services. They must balance high caseloads while providing individualized attention, helping clients overcome barriers like lack of documentation or employment. Collaboration with local agencies, landlords, and support networks is essential, and creative problem-solving is often required to help clients achieve long-term housing stability.

What are the key skills and qualifications needed to thrive as a shelter case manager, and why are they important?

To thrive as a Shelter Case Manager, you need a background in social work or human services, case management experience, and knowledge of housing resources and community support systems. Familiarity with case management software, client recordkeeping tools, and basic Microsoft Office applications is typically required. Strong interpersonal skills, cultural sensitivity, and crisis intervention abilities make someone stand out in this role. These skills and qualities are crucial for effectively supporting clients in crisis, coordinating resources, and facilitating successful transitions to stable housing.

What is the difference between Shelter Case Manager vs Homeless Outreach Worker?

AspectShelter Case ManagerHomeless Outreach Worker
Required CredentialsHigh school diploma or equivalent; some roles require social work certificationHigh school diploma or equivalent; often no formal certification required
Work EnvironmentIndoor shelter settings, administrative officesFieldwork, community outreach locations
Employer & Industry UsageHomeless shelters, social service agenciesCommunity organizations, outreach programs
Primary FocusManaging shelter residents' needs, coordinating servicesEngaging with homeless individuals in the community, providing immediate assistance

While both roles support homeless populations, Shelter Case Managers primarily work within shelters to coordinate services and manage residents' needs, often in an indoor setting. Homeless Outreach Workers operate in the field, engaging directly with individuals in the community to provide immediate support and resources. Understanding these differences helps clarify career paths and job expectations in the social services industry.

More about Shelter Case Manager jobs

What cities are hiring for Shelter Case Manager jobs?

Cities with the most Shelter Case Manager job openings:

Who are the top companies hiring for Shelter Case Manager jobs?

The top employers for Shelter Case Manager jobs are:

What states have the most Shelter Case Manager jobs?

States with the most job openings for Shelter Case Manager jobs include:

Shelter Case Manager jobs near you
Infographic showing various Shelter Case Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,329 per year, or $23.2 per hour.

Shelter Case Manager - 2nd Shift 2pm-10pm

Hope of East Central Illinois

Charleston, IL • On-site

$40K/yr

Full-time

Posted 16 days ago

Job description

Come join our team as a Shelter Case Manager! This is a full-time position, from 2pm-10pm, Monday-Friday.
Job Description: Exempt. Full-time position. Position is primarily responsible for advocacy, case management and counseling for shelter clients and their dependent children.
Responsibilities:
  1. Cover Crisis Hotline
  2. Complete intakes and orientation for clients arriving in shelter
  3. Establish safety plans with clients and review periodically
  4. Establish goal plans with clients and assist them in obtaining and updating those goals
  5. Document all interactions with clients, crisis calls, etc.
  6. Provide limited transportation for both shelter and transitional housing clients.
  7. Conduct house meetings as needed
  8. Complete room checks as needed
  9. Provide advocacy and referrals for clients as needed
  10. Implement and monitor shelter policies and procedures to assure client safety
  11. Report all emergencies to supervisor
  12. Inform Supervisor of Shelter Operations of food supplies and inventory
  13. Assist with fundraisers
  14. Office duties such as filing, answering phones, and greeting the public
  15. Report maintenance problems to supervisor
  16. Update and keep copies as needed of current forms for shelter
  17. Update and keep inventory of donations
  18. Participate in shelter housekeeping, maintenance, office duties, etc.
  19. Accurately document shift conditions, challenges and anticipated questions in the staff log
  20. Assist with training new staff
  21. Other duties as assigned

Requirements:
Bachelor's Degree preferred. Must be responsible, mature, flexible, capable of handling crisis situations and willing to work with a wide variety of adults and their dependent children. 40 hour domestic violence training and successful completion of a background check required. Must have excellent verbal and written skills. Reliable transportation, valid driver's license, and proof of auto insurance coverage preferred. The Shelter Case Manager must sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained.

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