Shell Emergency Response Manager Jobs (NOW HIRING)

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

About the Role

When a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person.

This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough.

This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work.

What You Will Do

        Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage

        Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives

        Explain Insurcomm services and close signed agreements at point of contact

        Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration

        Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory

        Monitor lead sources and community channels so you can be on-site fast when an emergency happens

        Support marketing and community outreach in your territory when not actively on a response

        Stay current on required IICRC certifications and Insurcomm training programs

Requirements

What You Bring

We are looking for 4 to 6 years of experience in any of the following, or a combination:

        Restoration or property services - mitigation, construction, ERC, or project coordination

        Military, fire service, EMS, law enforcement, or emergency dispatching

        Sales and customer service in a field or high-contact environment

        Insurance or property management

Beyond background, we are looking for specific qualities:

        You stay calm when things are chaotic. Property owners in crisis need someone steady.

        You are a people person. Building trust quickly is what this job runs on.

        You are self-motivated. Your territory, your schedule, your results.

        You close. Empathy matters, and so does the ability to get to yes.

        You are organized. Managing multiple leads, contacts, and handoffs requires it.

        A high school diploma is required; an associate's degree or related certification is a plus.

You Will Thrive Here If You Are...

        Energized by helping people through hard situations, not just completing transactions

        Comfortable being on call and working a schedule that shifts around real emergencies

        Attracted to compensation that rewards your effort directly

        Interested in building a career in restoration, property services, or emergency management

        Connected in your local community, or ready to build those relationships

Benefits

What We Offer

        A role with real impact - you help people through some of the hardest moments of their lives

        Competitive base salary with performance incentives tied to closed jobs and revenue

        Comprehensive health, dental, and vision coverage

        401(k) with company match

        Generous PTO and 9 paid holidays

        Company vehicle or vehicle allowance

        Paid training and IICRC certification support

        The stability of a 30-year-old company with the energy of a growing national brand

        Career growth across multiple companies and markets under the Fortify umbrella

        A team that values plain talk, hard work, and doing right by our customers

Our Brand Values

        Safety first, always

        Showing up with a service heart

        Bringing the energy

        Predictability in the unpredictable

        Driving success together

Ready to Join Us?

We are building the future of property protection, and every market starts with people like you: someone who shows up, earns trust fast, and helps a family or business move forward when things fall apart. If you lead with empathy, close with confidence, and want work that actually matters, we want to hear from you.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.