Shared Services Operations Manager Jobs (NOW HIRING)

Posting Details
Posting Details
Job #
042989
Department Code
31301-0097
Department
D'Aniello Institute for Veterans and Military Families (IVMF)
Job Title
Program Manager - Entrepreneurship Shared Services
Location
Syracuse, NY
Campus
Remote
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$74,500 - $80,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S5
FLSA Status
Exempt
Hours
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Unionized Position Code
Not Applicable
Job Description
The Program Manager serves as the primary systems and participant engagement professional within the IVMF Entrepreneurship (ENT) Shared Services team. Reporting to the Associate Director, Shared Services, this position acts as the central liaison between the Entrepreneurship Program team, the Marketing & Communications (MarComms) team, and the Salesforce/CRM team to ensure seamless coordination of recruitment, engagement, and operational processes across all ENT programs and events. The Program Manager translates program goals into actionable systems workflows, manages the full lifecycle of application and registration processes, and develops data-driven recruitment and engagement strategies in partnership with program managers.
This position may be filled on a fully remote basis if the identified candidate is not currently located in Syracuse, NY (within 50 miles). Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Education and Experience

• Bachelor's degree in business administration, Communications, Public Administration, or a related field; or equivalent experience.
• Minimum 3 years of experience in project management, program operations, or a related coordination role.
• Demonstrated experience with CRM platforms, particularly Salesforce; experience building workflows, managing records, or producing reports.
• Project Management Professional (PMP) certification or equivalent coursework.
• Strong written and verbal communication skills; experience coordinating across multiple teams or departments.
• Experience managing multiple concurrent projects with competing deadlines while maintaining high standards for communication, accuracy, and participant experience.
• Preference given to candidates with experience serving veteran, military-connected, university, nonprofit, or mission-driven communities; military service connection or familiarity with the military-connected ecosystem is a plus.

Skills and Knowledge

• Familiarity with FormTitan, or similar form/marketing automation tools.
• Experience designing participant engagement journeys or email communication sequences.
• Familiarity with IVMF entrepreneurship programs or the broader veteran entrepreneurship landscape.
• Proficiency with Microsoft Office Suite, spreadsheets, registration tools, and shared planning/project management platforms such as Monday.com.
• Ability to exercise sound judgment, maintain composure in high-pressure event environments, and proactively solve problems in real time.

Responsibilities
Cross-Team Liaison & Collaboration

• Serve as the primary point of contact and systems bridge between the Entrepreneurship Program team, MarComms team, and Salesforce/CRM team, ensuring consistent communication, shared priorities, and aligned timelines.
• Facilitate regular coordination meetings between ENT program managers, MarComms, and the CRM team to align on upcoming program cycles, recruitment campaigns, and application/registration needs.
• Translate program and operational requirements into actionable requests for the MarComms and CRM teams, tracking deliverables and ensuring on-time completion.
• Proactively identify gaps or breakdowns in cross-team workflows and recommend process improvements to the Associate Director, Shared Services.
• Collaborate with and support the Associate Director in a program-wide communications strategy (status updates, executive briefings, stakeholder newsletters) spanning multiple workstreams rather than a single project.
• Collaborate with and support the other entrepreneurship verticals in a program-wide participant engagement strategy spanning the full lifecycle - pre-program onboarding, in-program experience, and post-program entrepreneurship team engagements - across the entire portfolio.
• Supports the AD in budget tracking and team communication as the information congregator and template updater.

Recruitment Strategy Development, Application & Registration Management

• Partner with ENT program managers to build and execute tailored recruitment strategies for all programs and events, including audience targeting, outreach timelines, and channel planning.
• Coordinate with the MarComms team on the development and scheduling of recruitment communications, digital campaigns, and promotional materials aligned to program timelines.
• Monitor recruitment pipelines and application volumes, providing regular updates and data-informed recommendations to program managers and the Associate Director.
• Maintain and continuously improve recruitment playbooks for each program, capturing lessons learned and standardizing best practices across the ENT portfolio.
• Cultivate and manage relationships with referral partners - military installations, veteran service organizations, corporate sponsors, alumni networks - to drive consistent applicant flow across the program portfolio.
• Maintain and optimize backend application and registration forms across all ENT programs using Salesforce, FormTitan, or other approved platforms, in coordination with the IT/Systems Team.
• Manage the full application lifecycle: intake, eligibility screening coordination, status updates, incomplete application follow-up, and final disposition tracking.
• Maintain accurate and up-to-date applicant and participant records in Salesforce (or designated CRM), ensuring data integrity across all program touchpoints.
• Coordinate with the CRM team on system enhancements, automation builds, and field updates required to support evolving program needs.
• Work with AD Shared Services to set and track recruitment targets/KPIs (application volume, conversion, diversity of participant pool) across multiple cohorts and program offerings, reporting outcomes to leadership

Project & Timeline Management

• Manage multiple concurrent project workstreams across ENT's full program portfolio, maintaining organized project trackers, timelines, and status documentation.
• Monitor and communicate deadlines to MarComms, CRM, and program teams, escalating risks proactively to the Associate Director, Shared Services.
• Maintain a master ENT program (IVMF Intranet) and event calendar that integrates key milestones for recruitment, application windows, engagement communications, and post-program activities.
• Prepare summary reports, project updates, and briefing materials for the Associate Director and ENT leadership as requested.

Participant Engagement - Before, During, & After Programs

• Build and maintain repeatable systems, templates, SOPs, trackers, and hospitality planning tools that improve consistency and quality across the entrepreneurship portfolio.
• Collaborate with Shared Services and program staff to create standardized workflows for venue selection, registration coordination, lodging logistics, catering approvals, shipping and supply management, onsite staffing, post-event follow-up, and shared documentation practices.
• Maintain organized, accessible files in team systems such as Monday.com and contribute to continuous improvement across entrepreneurship operations.

Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link
https://www.sujobopps.com/postings/114105
Job Posting Date
08/07/2026
Application Deadline
Full Consideration By
Job Category
Staff
Message to Applicants