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Shared Services Associate Jobs in Chicago, IL (NOW HIRING)

Simos

People and Organization Analyst

Chicago, IL · On-site

$21 - $27/hr

Description We are seeking a People & Organization Analyst to support HR operations within our Shared Services team. This role serves as the first point of contact for Associates and Managers ...

BCU

Assoc II, Client Services

Vernon Hills, IL · On-site

$60K - $90K/yr

The Associate will interact with clients, advisors, and service providers to facilitate the smooth ... Monitor General Inquiry shared mailbox, answering questions and responding to member requests.

BCU

Assoc II, Client Services

Vernon Hills, IL · On-site

$64K - $96K/yr

The Associate will interact with clients, advisors, and service providers to facilitate the smooth ... Monitor General Inquiry shared mailbox, answering questions and responding to member requests.

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Shared Services Associate information

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How much do shared services associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for shared services associate in Chicago, IL is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.30 per hour, depending on experience, location, and employer.

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What are the most commonly searched types of Shared Services jobs in Chicago, IL?

The most popular types of Shared Services jobs in Chicago, IL are:

What are popular job titles related to Shared Services Associate jobs in Chicago, IL?

For Shared Services Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Shared Services Associate jobs in Chicago, IL look for?

The top searched job categories for Shared Services Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Shared Services Associate jobs?

Cities near Chicago, IL with the most Shared Services Associate job openings:

Shared Services Associate jobs near you

Senior Associate, Business Manager - Shared Services

JPMorgan Chase & Co.

Chicago, IL • On-site

$90 - $140/hr

Other

Re-posted 17 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 496 frontline employees who took The Breakroom Quiz

71st of 172 rated banks

Job description

The Client Onboarding & Service Finance & Business Management team is seeking a professional to support Shared Services, who has a penchant for story‑telling with financial data and a desire to be strategic and operates with a sense of urgency.

As a Senior Associate, Business Manager – Shared Services in our Client Onboarding & Service Finance & Business Management team, you will have a high impact, large remit opportunity to ensure that senior management across the Global Bank have visibility into major Client Onboarding & Service initiatives, metrics, financials, and insights. Our goal is to support business growth while playing a key role in client retention through their onboarding and servicing experience.

Job responsibilities
  • Partner with Client Onboarding & Service and Finance & Business Management to understand the business and their key objectives to be able to prepare executive presentations – ability to package and present projections and performance trends by bringing financials and data together to tell a cohesive story
  • Design management for reporting packages to communicate business results in a transparent and concise manner
  • Coordinate operations & deliverables with other business managers, finance, project managers, and senior stakeholders across the firm
  • Analyze complex data sets, assess KPI trends, and create impactful insights using statistical analysis tools to assist in strategy development
  • Partner with Client Onboarding & Service and Finance & Business Management team to budget and forecast headcount and expense
Required qualifications, capabilities and skills
  • At least 5 years of experience in Client Onboarding & Service, project management, or finance in roles that required an advanced skillset in storytelling and context setting
  • Ability to work collaboratively; develop dynamic partnership with multiple levels of stakeholders and integrate with the business
  • Advanced presentation skills (PowerPoint and/or PitchPro) with an expectation to repurpose standard content, as well as design & build – accounts for ~50% of role
  • Intermediate Excel Skills – Proficiency in using more complex functions with an instinct for automation and visualization
  • Ability to interpret and present complex data with an advanced attention to detail and in an engaging manner
  • Highly motivated, proactive attitude, with a natural passion to learn and an inquisitive personality
  • Excellent problem solving, resourcefulness and critical thinking skills
  • Naturally curious, with a desire to use data to promote efficiency or improve outcomes
  • Operate with a sense of urgency and know how to prioritize accordingly
Preferred qualifications, capabilities and skills
  • Experience in Process and/or Continuous Improvement
  • Cross-Functional Leadership – Demonstrated ability to lead and collaborate effectively across diverse teams and departments
  • Dynamic Stakeholder Management – Proven expertise in building and maintaining relationships with key stakeholders, ensuring alignment and effective communication to support strategic goals and project success

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

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