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Shared Service Manager Jobs in Needham, MA (NOW HIRING)

Gallagher

Client Service Manager II

Lowell, MA · Remote

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In ...

Gallagher

Client Service Manager II

Reading, MA · On-site

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... The Branch Client Service Manager II directly contributes to key business outcomes such as client ...

US Bank

Custody Client Service Manger

Boston, MA · On-site

$18 - $19.75/hr

We believe it takes all of us to bring our shared ambition to life, and each person is unique in ... Global Fund Custody Client Service Managers are viewed as trusted advisors and we work with our ...

Gallagher

Senior Client Service Manager

Westborough, MA · On-site

$78K - $130K/yr

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... How you'll make an impact The Branch Client Service Manager III is accountable for delivering high ...

Gallagher

Senior Client Service Manager

Westborough, MA · On-site

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... How you'll make an impact The Branch Client Service Manager III is accountable for delivering high ...

Manulife

Client Service Manager, Retirement

Boston, MA · Hybrid

$61K - $103K/yr

Respond, within service standards, to all incoming inquiries from clients and advisors * Complete ... All information shared during the accommodation request process will be stored and used in a manner ...

Deloitte

Manager - Finance Managed Services

Boston, MA · On-site

... service, shared services, business process outsourcing, or operations environment * Experience delivering managed services, business process outsourcing, or operate solutions in at least 2 of the ...

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Showing results 21-40

All JobsShared Service JobsShared Service Manager JobsShared Service Manager Jobs in Needham, MA

Shared Service Manager information

See Needham, MA salary details

$35.9K

$76.2K

$129.1K

How much do shared service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for shared service manager in Needham, MA is $76,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $87,700.00 per year, depending on experience, location, and employer.

What does a shared service manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

How does a shared service manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a shared service manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

How much does a shared service manager make?

A shared service manager's average salary varies by location and industry but typically ranges from $80,000 to $130,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are popular job titles related to Shared Service Manager jobs in Needham, MA?

For Shared Service Manager jobs in Needham, MA, the most frequently searched job titles are:

What cities near Needham, MA are hiring for Shared Service Manager jobs?

Cities near Needham, MA with the most Shared Service Manager job openings:

Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $76,223 per year, or $36.6 per hour.

Client Service Manager II

Gallagher

Lowell, MA • Remote

Full-time

Posted 16 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

219th of 315 rated insurance

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 

Overview

At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact. 

As part of our continued growth, we are building a talent pipeline for future senior level Commercial Client Service Manager opportunities. While this role is not currently open, it is open to being fully remote, and we welcome the opportunity to connect with strong talent for upcoming needs.


How you'll make an impact

You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld. 

Here’s what you’ll do: 

  • Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions. 
  • Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.  
  • Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. 
  • Help your team address client risk management needs through consultative conversations and personalized strategies. 
  • Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth. 
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards. 
  • Maintain accurate and up-to-date client and policy data using Gallagher’s systems. 
  • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. 
  • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. 

About You

Here’s what you’ll bring to the role: 

  • Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience 
  • OR- 
  • High School degree/GED with a minimum 8+ years client service and/or claims management experience. 
  • A Property and Casualty Insurance License. 
  • Proficiency in Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Here’s what you’ll bring to the role: 

  • Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience 
  • OR- 
  • High School degree/GED with a minimum 8+ years client service and/or claims management experience. 
  • A Property and Casualty Insurance License. 
  • Proficiency in Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 
Education:UNAVAILABLEEmployment Type: FULL_TIME

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