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Shared Service Manager Jobs in Brookfield, CT (NOW HIRING)

Allegiance Trucks

Service Manager

Bridgeport, CT · On-site

Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers ... Day to day management of a service department that maintains and repairs a fleet of commercial ...

Gallagher

Client Service Manager II

Danbury, CT · On-site

You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment ... As a Private Client Service Manager at Gallagher, you'll be the trusted advisor for High Net Worth ...

Masis Staffing

Staffing Manager - Bilingual

Hamden, CT · On-site

$41K - $56K/yr

- Service Manager ROLE AND RESPONSIBILITIES * Lead a team of Service Coordinators to meet or exceed ... Ability to inspire, coach and develop others through a shared vision and purpose. * Ability to ...

Ametek

Director, Human Resources

Waterbury, CT · On-site

Lead change management initiatives that enhance organizational agility and employee engagement. * Act as a strategic connector between the business and shared service HR functions, ensuring seamless ...

AI Fire

Service Coordinator

Torrington, CT · On-site

$21.50 - $26.50/hr

Immediately vested in our 401(k) company match * Full-time employees participate in our Shared ... Exceptional guidance and support from our managers * Collaborative culture & environment * Robust ...

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Shared Service Manager information

See Brookfield, CT salary details

$33.5K

$71K

$120.2K

How much do shared service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for shared service manager in Brookfield, CT is $70,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $81,600.00 per year, depending on experience, location, and employer.

How does a shared service manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a shared service manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What does a shared service manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Brookfield, CT as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $70,967 per year, or $34.1 per hour.

Service Manager

Allegiance Trucks

Bridgeport, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Allegiance Trucks rating

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

67th of 150 rated car dealerships

Job description

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.
Why Allegiance Trucks?
When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement, as well as a comprehensive benefits package that includes:
    • Competitive starting pay
    • Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
    • Generous Paid Time Off policy, including vacation, sick time and floating holidays
    • 401(k) with Company match
    • Support and encouragement for your continued advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants.

Primary Responsibilities
  • Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
  • Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
  • Oversees a staff of diesel technicians and administrative staff
  • Able to recognize warranty failures, warranty claims and process of warranty recovery
  • Manage service requests of commercial truck leasing customers with urgency and professionalism
  • Develop and manage relationships with vendors and customers
  • Assist management team in preparing an Annual Business Plan and Budget.
  • Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
  • Assist with other projects as needed

Safety and Compliance
  • Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
  • Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
  • Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
  • Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
  • Develop, communicate, and enforce established company safety policies and procedures.
  • Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
  • Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards

Sales and Customer Relations
  • Create and maintain positive relationships with all customers.
  • Maintain minimum 90% Customer Retention Rate.
  • Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management
  • Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
  • Implement and monitor shop productivity measures.
  • Create shop environment that assures cleanliness, safety, and customer focus.
  • Develop, implement, and promote service training.
  • Assist in collection of past due invoices as needed.
  • Handle all customer, employee, and vendor issues in a professional and courteous man

Required Skills for Service Manager:
  • Consistent track record of successfully meeting and exceeding sales goals
  • Minimum high school diploma or GED equivalent required
  • Minimum 5-7 years of automotive/trucking management experience
  • Valid driver's license and satisfactory Motor Vehicle Report (MVR)

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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