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Shadowing Assistant Jobs in Utah (NOW HIRING)

Altius Test Prep

Student Progress Coordinator (SPC)

UT · On-site

Their primary objective is to assist their assigned mentors in intervening on behalf of struggling ... shadowing their mentors' 1-on-1 meetings. Together with their assigned mentor and other Student ...

POWDR Corp.

IT Technician Intern

Park City, UT · On-site

$15.75 - $21/hr

In this role, you will assist with day-to-day IT operations, troubleshoot hardware and software ... Shadowing & Training - Learn from senior IT technicians, participate in enterprise technology stand ...

Armaninollp

Rillet Consultant

Salt Lake City, UT · On-site

Job Responsibilities * Assist with analyzing and documenting business processes, accounting ... shadowing, and self-directed learning * Proactively ask questions, seek feedback, and apply new ...

Powdr

IT Technician Intern

Park City, UT

$15.75 - $21/hr

User Onboarding & Offboarding - Assist in setting upnew users, provisioning accounts, and managing ... Shadowing & Training - Learn from senior IT technicians,participatein enterprise technology stand ...

The Management Trust

RESERVE ANALYST

Saint George, UT · On-site

Assistant Director of Central Reserves Status: Exempt, Full-Time Salary: DOE Sign-on bonus eligible ... Provide training for Reserve Specialists or other team members through job shadowing and ...

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Shadowing Assistant information

What is a shadowing assistant?

Shadowing Assistants are individuals who observe professionals, such as doctors, teachers, or other specialists, to gain firsthand experience and insight into a specific job or industry. Their primary role is to watch and learn rather than actively participate, helping them understand daily routines, responsibilities, and best practices. This position is commonly pursued by students or career changers looking to learn more about a field before committing to formal training or employment. Shadowing can provide valuable networking opportunities and enhance resumes or applications for further education.

What are the key skills and qualifications needed to thrive as a shadowing assistant, and why are they important?

To thrive as a Shadowing Assistant, you need strong observational skills, attention to detail, and a foundational understanding of the field you are shadowing in, often supported by relevant coursework or training. Familiarity with scheduling tools, note-taking applications, and basic office software is typically beneficial. Professionalism, discretion, and effective communication are crucial soft skills that help you build trust and learn efficiently. These skills allow Shadowing Assistants to absorb practical knowledge, respect confidentiality, and contribute positively to the environments they are learning in.

What is the difference between Shadowing Assistant vs Medical Assistant?

AspectShadowing AssistantMedical Assistant
Required CredentialsTypically no formal certification, focus on observationCertification or diploma often required (e.g., CMA, RMA)
Work EnvironmentObserves healthcare professionals in clinical settingsPerforms clinical and administrative tasks in healthcare facilities
Employer & Industry UsageHospitals, clinics, educational programsHospitals, clinics, medical offices
Common Search & ComparisonOften compared for entry-level healthcare exposureCompared for direct patient care roles

While both roles are involved in healthcare settings, a Shadowing Assistant primarily observes healthcare professionals to gain experience, often without formal certification. In contrast, a Medical Assistant actively performs clinical and administrative tasks, usually requiring certification. Understanding these differences helps individuals choose the role that best aligns with their career goals in healthcare.

What are the typical responsibilities of a shadowing assistant during a workday?

As a Shadowing Assistant, your primary tasks involve observing and supporting a professional in their daily activities, which may include attending meetings, taking notes, and assisting with administrative tasks as needed. You may also be expected to ask clarifying questions, help with research, and document processes to better understand the workflow. This role requires attentiveness, confidentiality, and proactive communication, as you are there to learn while also providing meaningful support to the person you are shadowing. The experience allows you to gain firsthand insights into the profession and build valuable connections within the organization.

How to obtain job shadowing opportunities?

To obtain shadowing opportunities as a Shadowing Assistant, start by reaching out to professionals in your desired field through networking events, school programs, or online platforms like LinkedIn. You can also contact local organizations or companies directly to inquire about shadowing programs, and some may require a resume or a brief interview to participate.

How can I get shadowing opportunities?

To find shadowing opportunities as a Shadowing Assistant, network with professionals in the field, contact local organizations or clinics directly, and inquire about available shadowing programs. Some positions may require a resume, a brief interview, or proof of relevant skills or certifications. Volunteering or informational interviews can also help gain access to shadowing experiences.
What cities in Utah are hiring for Shadowing Assistant jobs? Cities in Utah with the most Shadowing Assistant job openings:
Shadowing Assistant jobs near you

Contact Center Team Lead

Serenity Mental Health Centers

Provo, UT • On-site

$25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Contact Center Team Lead

Location: Provo, UT 
Employment Type: Full-Time | On-Site Only 

Pay: Competitive starting pay of $19/hr with a clear and accelerated path to $25/hr based on performance and growth. 

Position Summary 

Serenity is growing, and we're looking for a Contact Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership. 

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. 

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you. 

What You'll Own 

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback. 
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations. 
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching. 
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities. 
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement. 
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching. 
  • Assist with onboarding and training new Patient Care Coordinators. 
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. 

Qualifications 

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations. 
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback. 
  • Proven track record to identify performance trends using quality reviews and performance metrics. 
  • Strong aptitude for learning new technology and software systems. 
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day. 
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 
  • A positive attitude and genuine desire to help teammates grow and succeed. 
  • Mental health or healthcare experience is not required—we provide comprehensive training. 

What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 
  • Employee referral bonuses 
  • Clear career growth opportunities into Supervisor and Operations leadership roles 
  • Ongoing leadership development and professional coaching 

*About Serenity 

Serenity is a leading healthcare company delivering advanced, evidence-based treatment to patients seeking better outcomes. Our Patient Care Coordinators are often the first voice our patients hear, making every interaction meaningful. Our Team Leads play a critical role in developing our people, strengthening our culture, and ensuring every patient receives an exceptional experience. 

At Serenity, leadership isn't about sitting behind a desk, it's about being present, coaching in the moment, building confidence, and helping others reach their full potential. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.

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