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Summary
The Richard L. Roudebush VAMC is hiring for a Communication Specialist to act as the facility My HealtheVet Coordinator. My HealtheVet, Social Networking Media and Secure Messaging are important components of the VA's transformation to the 21st Century. My HealtheVet Communications Specialist serves as facility champion, leads facility teams to support existing and future Veteran communication initiatives, coordinates local implementation, training, communications, outreach and support efforts.
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Duties
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Duties include, but not limited to:

• MHV Coordinator leads the facility's efforts to integrate MHV and SM among healthcare providers and patients.
• Responsible for establishing and managing communications plans that identify target audiences.
• Supporting and guiding facility VHA public affairs officers and stakeholders about My HeatheVet.
• Oversees MHV's online presence and web content and leads innovations to keep facilities MHV on the cutting-edge.
• Establishes and manages the training plans.
• Establishes, develops, and implements local MHV-related goals.
• Formulates a marketing strategy from research, reports, products and organizational data.
• Develops multimedia campaign materials.
• Researches and writes articles, news releases and briefs for inclusion in publications and for release to other media.
• Maintains liaison with VISN and national MHV teams and coordinators to ensure correct, current and accurate portrayal of information is provided to meet objectives.
• Manages multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business functions for the MHV program.
• Negotiates conflicting demands and manages multiple projects with tight deadlines.
• Serves as the facility liaison to the MHV National Program Management Office and National Help Desk.
• Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors, and high level management, and negotiating.
• Develops strategic objectives for the facility to identify and develop target audiences and appropriate promotional activities.
• Employee assists with outreach events coordinated by the Public Affairs Outreach Program under the supervision of the PAO.

Work Schedule: 7:30am- 4:00pm, Monday- Friday
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Communications Specialist/PD928160
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Must be proficient in written and spoken English.
• You must have a current, valid state issued Driver's License it is a requirement for this position.
• You may be required to serve a probationary period.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/07/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:GS-9

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Demonstrated expertise in utilizing effective communication and de-escalation techniques with Veterans, contributing to improved patient outcomes and supporting the mission of the Department of Veterans Affairs by fostering a safe, respectful, and supportive environment. Employee uses multiple communication methods and tools to communicate with Veterans and staff, tailoring communication to meet the needs and abilities of the end users of the My HealtheVet System. Develops strategic objectives for the facility to identify and develop target audiences and appropriate promotional activities.

-OR-

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation..

-OR-

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond and successfully completion graduate education and specialized experience directly related to the work of the Communication Specialist, may be substituted to meet the experience requirements for GS-09 position. For example, an applicant with 6 months of appropriate specialized experience equivalent to GS-07 (50 percent of the experience requirement for GS-09) and 1 year of successfully completed graduate education (18 semester hours), as described above, (50 percent of the education requirement for the GS-09) would qualify for a GS-09 position.

GS-11

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Demonstrated expertise in utilizing effective communication and de-escalation techniques with Veterans, contributing to improved patient outcomes and supporting the mission of the Department of Veterans Affairs by fostering a safe, respectful, and supportive environment. Employee uses multiple communication methods and tools to communicate with Veterans and staff, tailoring communication to meet the needs and abilities of the end users of the My HealtheVet System. Develops strategic objectives for the facility to identify and develop target audiences and appropriate promotional activities.

-OR-

• Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related or I have completed three full years of progressively higher-level graduate education leading to such a degree and which demonstrates the competencies necessary to do the work. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation..

-OR-

• Combination of Specialized Experience and Education: Applicants may also combine education and experience to qualify at this level. You must have combination of specialized experience and education. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at the GS-11 grade level. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.)

You will be rated on the following Competencies for this position:

• Attention to Detail
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.This job opportunity announcement may be used to fill additional vacancies.
For more information about the Act and the complaint process, visit Human Resources and Administration/Operations