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Services Manager Jobs in Decatur, TX (NOW HIRING)

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Supv Services

Fort Worth, TX · On-site

$70K/yr

Manage daily activities, assess the efficiency, and implement changes as necessary. * Develop business practices to address the needs of Service Delivery, including efficient planning, forecasting ...

Murphy-Hoffman Company

Service Manager

Fort Worth, TX · On-site

The Service Manager is responsible for the day-to-day operation of the branch's service and ... services. We believe in fostering an environment that helps employees realize their full potential ...

Olsson

Client Manager - Site Design

Fort Worth, TX · On-site +1

The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs. Primary ...

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Services Manager information

See Decatur, TX salary details

$24.6K

$73K

$122.9K

How much do services manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for services manager in Decatur, TX is $73,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $104,100.00 per year, depending on experience, location, and employer.

What is the role of a service manager?

A service manager oversees the delivery of services within an organization, ensuring customer satisfaction, managing staff, and coordinating operations. They often handle client relationships, monitor service quality, and implement process improvements, requiring strong leadership and communication skills.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Financial Officer, and Vice President, as well as specialized management positions like IT Manager, Sales Manager, and Operations Manager. These roles typically require extensive experience, leadership skills, and often relevant certifications or advanced degrees, with salaries varying by industry and location.

What are Services Managers?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a Services Manager, and why are they important?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

How much does a service manager make?

The average annual salary for a services manager in Ohio is approximately $70,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, leadership skills, and the specific sector they work in, such as healthcare, automotive, or technology services.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

Do you need a degree to be a service manager?

A degree is not always required to become a services manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, strong leadership skills, and industry-specific knowledge are often more important for this role.

How does a Services Manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.
What cities near Decatur, TX are hiring for Services Manager jobs? Cities near Decatur, TX with the most Services Manager job openings:
Services Manager jobs near you
Infographic showing various Services Manager job openings in Decatur, TX as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $73,013 per year, or $35.1 per hour.
Client Service Manager II (Custody) - Wealth Client Experience

Client Service Manager II (Custody) - Wealth Client Experience

Fidelity Investments

Westlake, TX • On-site

Full-time

Posted 3 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

16th of 146 rated financial services

Job description


The Role
The Client Service Manager II (CSM II) is the primary point of contact for a portfolio of Registered Investment Advisors (RIAs) within Fidelity's Preferred segment. In this role, you will service, educate, and resolve day-to-day operational needs while building strong, proactive relationships with your clients. You will manage a larger book of mid-market advisory firms (typically up to $1.5B in assets), requiring a solid understanding of each firm's structure and business needs. You will handle inbound call volumes, oversee email and NIGO workflows, and collaborate closely with operations teams and Client Service Representatives (CSRs) to ensure timely and accurate service.
As a CSM II, you are expected to take a more proactive approach in anticipating client needs, coordinating with internal partners, and advocating for clients on more complex service issues. Success in this role is driven by client satisfaction, operational efficiency, and your ability to strengthen long-term client partnerships while contributing to a collaborative team environment.
The Expertise and Skills You Bring
  • Bachelor's Degree preferred
  • 5+ years of operations and/or client service experience in financial services
  • Series 7 required
  • Working knowledge of brokerage and/or custody industry

Core Skills:
  • Strong interpersonal, verbal, and written communication skills
  • Ability to collaborate effectively in fast-paced, cross-functional teams
  • Analytical thinking with problem-solving capabilities
  • Demonstrated leadership potential
  • Intermediate to advanced Microsoft Office proficiency

Additional Strengths:
  • Ability to manage high-volume workflows across calls, emails, and NIGOs
  • Proactive client management and relationship-building skills
  • Strong organizational and time management abilities
  • Ability to identify training needs and support adoption of tools and technology
  • Curiosity and continuous improvement mindset

The Team
The team is fast-paced, highly collaborative, and focused on delivering exceptional client experiences while driving efficiency and continuous improvement. The Client Service Manager II is part of the Client Experience (CE) division within Fidelity Clearing & Custody Solutions (FCCS), which supports RIAs, asset managers, banks, and broker-dealers across custody and clearing platforms. Within CE Custody, firms are segmented into three tiers:
  • Core - smaller advisory firms
  • Preferred - mid-market firms (CSM II focus)
  • Premium - largest and most complex firms

As a CSM II, you will support approximately 20-25 firms within the Preferred segment. You will work closely with:
  • Operations teams managing transaction processing
  • Client Service Representatives (CSRs) assisting with NIGOs, emails, and phone coverage
  • Internal business partners to address client needs and resolve issues

The organization emphasizes development and internal mobility, with career progression opportunities into:
  • Client Service Manager III (Premium segment)
  • Central Control Team
  • Implementation & Transition Project Management
  • Leadership roles such as Operations Manager or Senior Director

How Your Work Impacts the Organization
The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing & Custody Solutions ("FCCS"), which includes banks and broker dealers in the clearing space and registered investment advisors ("RIA"), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space. CE provides clients with support of daily activities and overall business strategy in an effort to optimize their experience with Fidelity, in the areas of implementation support, technology services, deployment and client training, analysis and data processing, in addition to client management and service support.
NOTE: This role does not support sponsorship.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA
Category:
Client Service
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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