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Service Writing Jobs in Houston, TX (NOW HIRING)

CraneWorks

Service Writer - Houston, TX

Houston, TX

Service Writer Reports to: Service Manager Location: Houston, TX Department: Service FLSA Status: Salary Exempt About Us: CraneWorks is an award-winning global provider of lifting solutions. Our ...

Doggett

Service Writer - Ford S Loop

Houston, TX · On-site

Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...

Phils Car Care

Automotive Service Manager

Porter, TX · On-site

$55K - $150K/yr

Develop detailed auto estimates and service writing that accurately reflect work scope and costs. * Upsell additional services or maintenance based on customer needs while maintaining transparency ...

Nationwide Trailers LLC

Service Manager

Houston, TX · On-site

Two or more years of service advising, service writing, or service management experience in trailer, automotive, equipment, RV, marine, or related industries * Strong communication skills with ...

Keating Chevrolet

Be Seen First

Automotive Service Advisor / Service Writer

Conroe, TX · On-site

$5.0K - $12K/mo

We have an immediate opening for a Service Advisor / Service Writer to work in our busy service department! There has never been a better time to advance your career in the automotive industry. Apply ...

Midas

Automotive Service writer

Humble, TX · On-site

$15 - $25/hr

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Midas

Automotive Service writer

Humble, TX · On-site

$15 - $25/hr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

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Showing results 41-60

All JobsService Writing JobsService Writing Jobs in Houston, TX

Service Writing information

See Houston, TX salary details

$11

$23

$40

How much do service writing jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service writing in Houston, TX is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.63 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

What cities near Houston, TX are hiring for Service Writing jobs?

Cities near Houston, TX with the most Service Writing job openings:

Service Writing jobs near you
Infographic showing various Service Writing job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,245 per year, or $23.2 per hour.

Service Writer - Houston, TX

CraneWorks

Houston, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Title: Service Writer
Reports to: Service Manager
Location: Houston, TX
Department: Service
FLSA Status: Salary Exempt
About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.
Job Summary: All Service Writers are responsible for accurately documenting and managing service requests, maintenance, and repair work for crane equipment. They act as a liaison between customers and technicians, ensuring that all service orders are properly detailed, scheduled, and invoiced. The role involves reviewing work orders, creating estimates, tracking parts and labor, and ensuring timely completion of services. Service Writers also ensures compliance with safety standards and company policies while maintaining clear communication with both customers and internal teams to support efficient operations.
Key Responsibilities:
• Ascertains truck and truck mounted equipment problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
• Work with manufacturers on warranty claims tracking each one through to completion
• Work closely with the Accounting Department on outstanding claim tracking
• Develops estimates by costing materials, supplies, and labor, calculating customer's amount due
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation
• Maintains vehicle records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Maintains vehicle appearance by cleaning, washing, and painting
• Keeps supplies ready by working closely with the Parts Department on inventory
• Work closely with Services Management to develop and implement target account specific objectives, strategies, and action plans
• Quote prices, bid specifications and maintain records as outlined by management
• Answer customers' inquiries regarding products, prices, availability and product uses
• Update customers on work progress and expected completion timelines
• Monitor customer satisfaction and communicate this information to management
• Work with Parts and Service Departments to introduce customers to the other services we provide
• Track inventory of items assigned to you by management and order approved quantities as business dictates. This may include steel and oil products.
Preferred Qualifications:
• Candidate must live in CraneWorks branch metropolitan area
• Specific experience working on brands such as Kenworth, Sterling, Cormach, Socage, Elliott, Fassi, Palfinger and Terex and equipment types such as knuckle booms, man lifts and material handling equipment a plus
• 5 years prior and proven Service Writer, Technician and Warranty Administration experience with heavy-duty truck and truck mounted equipment in a service workshop environment
• Must be able to read engineering drawings and hydraulic schematics
• Self-motivated and disciplined with an ability to work closely with management and customers
• Excellent communication, analytical, and problem- solving skills, with the ability to work well under pressure
• Must be dependable and have a valid driver’s license
• Good PC Skills: Excel and Word
Benefits:
  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • 401(k) matching
  • Vision insurance
  • Life insurance
  • Referral program
  • Professional development assistance

CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.

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