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Service Writing Jobs in Columbus, GA (NOW HIRING)

Customer Service Specialist

West Point, GA ยท On-site

$14.75 - $19.50/hr

Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records ...

Customer Service Rep

Phenix City, AL ยท On-site

$14.50 - $19.75/hr

Customer Service Representative This employee communicates with customers for the purposes of ... Apply common sense understanding to carry out oral and written instructions Education & Experience:

Service Leader

Auburn, AL ยท On-site

$13.25 - $17.50/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

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Field Service Technician

Columbus, GA ยท On-site

$22.68 - $42.13/hr

... write devices, application pressure, etc. o Evaluation/ replacement of parts for wear and ... and service manuals to troubleshoot card printer systems o Utilizing test equipment such as ...

Service Leader

Lagrange, GA ยท On-site

$14.25 - $18.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the ...

Be Seen First

Field Service Technician

Columbus, GA ยท On-site

$22.68 - $42.13/hr

... write devices, application pressure, etc. o Evaluation/ replacement of parts for wear and ... and service manuals to troubleshoot card printer systems o Utilizing test equipment such as ...

Customer Service Rep

Phenix City, AL ยท On-site

$14.50 - $19.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... oral and written instructions Education & Experience: * High School Diploma, General Education ...

Customer Service Rep

Phenix City, AL

$14.50 - $19.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... oral and written instructions Education & Experience: * High SchoolDiploma, General Education ...

Excellent verbal and written customer service and communication skills.Professional appearance and strong work ethic.Ability to perform well in a process-driven environment. WHAT WE OFFER: Tremendous ...

Representative, Customer Service I

Lagrange, GA ยท On-site

$12.50 - $16.75/hr

What you'll do as a Customer Service Representative I: * Maintain customer files to ensure up to ... Strong verbal and written communication skills, and organization and planning skills. * Knowledge ...

Showing results 21-40

Service Writing information

See Columbus, GA salary details

$10

$21

$38

How much do service writing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writing in Columbus, GA is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $24.95 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

How does a service writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a service writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.
Infographic showing various Service Writing job openings in Columbus, GA as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $45,221 per year, or $21.7 per hour.

Customer Service Specialist

AMWASTE LLC

West Point, GA โ€ข On-site

$14.75 - $19.50/hr

Other

Re-posted 3 days ago


Job description

Customer Service Specialist

Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office.

Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

Essential Responsibilities Include, And Are Not Limited To:

  • Answers the telephone or greets the customer.
  • Provides prompt and correct information about collections, rates, billing, and account status.
  • Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
  • Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
  • Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
  • Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
  • Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

  • High School Diploma or GED preferred.
  • Two years related experience in a call center.