ZipRecruiter

Log In

1

Service Writing Jobs in Washington (NOW HIRING)

M&J Engineering

Specification Writer

Rockville, MD · On-site

C. (M&J) is a quality provider of multi-discipline consulting services with over 300 employees ... Experience in technical writing for standards, rules, standard operating procedures (SOPs), and ...

M&J Engineering

Specification Writer

Rockville, MD · On-site

C. (M&J) is a quality provider of multi-discipline consulting services with over 300 employees ... Experience in technical writing for standards, rules, standard operating procedures (SOPs), and ...

M&J Engineering

Specification Writer

Rockville, MD

C. (M&J) is a quality provider of multi-discipline consulting services with over 300 employees ... Experience in technical writing for standards, rules, standard operating procedures (SOPs ...

next page

Showing results 1-20

All JobsService Writing JobsService Writing Jobs in Washington

Service Writing information

See Washington salary details

$13

$27

$48

How much do service writing jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for service writing in Washington is $27.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $31.59 per hour, depending on experience, location, and employer.

What is the difference between Service Writing vs Auto Body Technician?

AspectService WritingAuto Body Technician
CredentialsCustomer service skills, basic automotive knowledgeTechnical training, certifications in auto body repair
Work EnvironmentDealerships, repair shops, customer-facing rolesRepair bays, workshops, hands-on repair environment
Industry UsageCommonly used in service departments for customer communicationUsed in collision repair and auto body shops for repairs

Service Writing primarily involves communicating with customers, preparing repair estimates, and managing service orders. Auto Body Technicians focus on repairing vehicle body damage through hands-on work. While both roles are essential in automotive repair, Service Writers handle customer interactions and administrative tasks, whereas Auto Body Technicians perform the physical repairs.

Is service writing a hard job?

Service writing can be challenging as it requires strong communication skills, technical knowledge, and attention to detail to accurately document repairs and communicate with customers. The job often involves working under time constraints and handling multiple tasks simultaneously. Experience with diagnostic tools and certifications can help improve efficiency and ease the workload.

How does a Service Writer typically interact with technicians and customers during a standard workday?

A Service Writer acts as a crucial liaison between customers and automotive technicians. On a typical day, they greet customers, listen to their concerns, and document vehicle issues before relaying the information to the service technicians. Throughout the repair process, the Service Writer communicates updates to customers, translates technical information into understandable terms, and ensures that both parties are aligned on repair timelines and costs. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?

To thrive as a Service Writer, you need solid knowledge of automotive services, strong organizational skills, and typically a high school diploma or relevant experience in an automotive environment. Familiarity with dealership management systems (DMS), repair order software, and customer management tools is common. Exceptional communication, problem-solving abilities, and attention to detail are key soft skills that set top performers apart. These skills ensure accurate service documentation, clear communication between customers and technicians, and efficient shop operations, leading to higher customer satisfaction.

What is service writing?

Service writing refers to the role typically found at automotive service centers or dealerships, where a service writer acts as the liaison between customers and mechanics. They are responsible for understanding customer concerns, documenting service requests, explaining recommended repairs, and ensuring that the work is completed to the customer's satisfaction. Service writers also handle cost estimates, schedule service appointments, and communicate updates throughout the repair process. Their goal is to provide excellent customer service while ensuring that vehicles are serviced efficiently and accurately.

How much do service writers make in the US?

Service writers in the US typically earn an average annual salary of around $35,000 to $50,000, with experienced professionals and those working in busy repair shops earning higher wages. Compensation can include bonuses and commissions based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What do you do as a service writer?

A service writer acts as a liaison between customers and the service department, documenting vehicle issues, estimating repair costs, and scheduling repairs. They communicate customer concerns to technicians and ensure the work is completed accurately and efficiently, often using dealership or shop management software.

Do service writers make a lot of money?

Service writers typically earn a median annual salary that varies by experience and location, with entry-level positions starting around minimum wage and experienced writers earning higher wages plus potential bonuses. Their income can increase with certifications, technical knowledge, and performance in a busy service environment.
What are popular job titles related to Service Writing jobs in Washington? For Service Writing jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Writing jobs in Washington look for? The top searched job categories for Service Writing jobs in Washington are:
What cities in Washington are hiring for Service Writing jobs? Cities in Washington with the most Service Writing job openings:
Service Writing jobs near you
Infographic showing various Service Writing job openings in Washington as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $57,218 per year, or $27.5 per hour.
Automotive Service Writer | Loudoun County

Automotive Service Writer | Loudoun County

Virginia Tire & Auto

Washington, DC

$1K/wk

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Automotive Service Writer | Loudoun County

Virginia Tire & Auto's Senior Service Advisors are true auto repair professionals and expert problem solvers. They are knowledgeable about cars, how to diagnosis them and the parts and repairs needed to fix them. But most of all, they enjoy leading a team of service advisors, driving sales and taking care of the customer. They love to engage with people and they love to sell. To them, it's about learning what a customer's vehicle truly needs and presenting a solution. And they want to teach their team to do the same.

WHAT YOU'LL DO

  • Be an expert on Virginia Tire & Auto sales procedures and initiatives: Warm Welcome, Fond Farewells, Phone Process, etc.
  • Have advanced knowledge of vehicle systems and be an expert on the VTA Tire Collection, tires&, the VTA Credit Card and all other products and services offered and be comfortable selling them to customers.
  • Document, verbally communicate and sell the recommendations provided by the Production team, specifically complex recommendations that require in-depth vehicle knowledge.
  • Write estimates and order parts for services as needed.
  • Be able to create and bill out all sales orders.
  • Work towards achieving any company-set goals or objectives, including individual sales goals.
  • Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
  • Build relationships with customers by communicating the status of their vehicle, promise time and provide a best-in-class customer experience.
  • Be the point person for communications to and from your team

QUALIFICATIONS

  • Sales experience in the automotive industry
  • Understanding of complex vehicle systems and how to properly diagnosis vehicles and the proper repairs needed
  • Help develop knowledge of Service Advisors by assisting them with selling more complex recommendations as needed
  • A professional personal appearance
  • Ability to become well-versed in a point of sale system and be able to troubleshoot common items.
  • Have and maintain a valid driver's license
  • Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth. We are seeking applicants interested in making a commitment to Virginia Tire & Auto and their career.

WHY YOU'LL LOVE US

Mission matters here. At Virginia Tire & auto our mission is to take the stress out of car care. We do that by taking the stress out of our employees lives by fostering an employee-first culture where employees are appreciated and valued. And by being a values-based business with a conscious. We are looking for individuals to join our team who want to share our values: to be professional, genuine, attentive and forward-thinking.

WHAT WE'LL DO FOR YOU

We provide our employees:

  • Guaranteed $20 hour plus commission—Minimum $1,000 a week guaranteed for your first 90 days
  • Low-Cost Health Insurance
  • Industry best paid vacation and holidays
  • Tire and auto repair discounts
  • Gym Membership Reimbursement
  • Affordable dental and vision insurance
  • Life & short-term disability insurance
  • 401(k) with company match
  • Energy filled, busy shops
  • Predictable Schedules
  • A clean, professional work environment with a team that wants to see you succeed
  • A company culture designed to support your career growth

WHO WE ARE

Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 400+ employees.

Virginia Tire & Auto promotes a smoke-free, drug-free environment.

Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply