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Service Writer Jobs in Frederick, MD (NOW HIRING)

Service Writer

Leesburg, VA · On-site

$23 - $26/hr

The Service writer ensure efficient vehicle maintenance scheduling and manage orders. We are looking for customer service-oriented professionals who are dedicated to safety. Transdev is proud to ...

The Service writer ensure efficient vehicle maintenance scheduling and manage orders. We are looking for customer service-oriented professionals who are dedicated to safety. Transdev is proud to ...

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

C. (M&J) is a quality provider of multi-discipline consulting services with over 300 employees ... The Specification Writer will focus on developing, updating, and maintaining technical ...

C. (M&J) is a quality provider of multi-discipline consulting services with over 300 employees ... The Specification Writer will focus on developing, updating, and maintaining technical ...

Service Advisor

Damascus, MD · On-site

$300 - $600/day

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. You will Be working 2-3 days per week.

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... service writer in real-time with photos, recommended services, and progress reports Ensure top-tier craftsmanship and strictly follow OEM procedures Maintain accurate service records and ...

Service Advisor

Damascus, MD · On-site

$300 - $600/day

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. You will Be working 2-3 days per week.

Tier Zero Critical IT Services Needed to Support ERP Finance System * Disaster Recovery Technical ... Experienced and knowledgeable in technical document writing projects, 5+ Years. Proficient and ...

Proposal Writer

Rockville, MD · On-site

$100K - $140K/yr

Overview The Proposal Writer will be responsible for the entire proposal lifecycle, that includes but not limited to creating, editing, and finalizing high-quality, compliant, and compelling proposal ...

Proposal Writer

Rockville, MD · On-site

$100K - $140K/yr

The Proposal Writer will be responsible for the entire proposal lifecycle, that includes but not limited to creating, editing, and finalizing high-quality, compliant, and compelling proposal content ...

Overview The Proposal Writer will be responsible for the entire proposal lifecycle, that includes but not limited to creating, editing, and finalizing high-quality, compliant, and compelling proposal ...

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Service Writer information

See Frederick, MD salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service writer in Frederick, MD is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $27.74 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.

What are popular job titles related to Service Writer jobs in Frederick, MD?

For Service Writer jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Service Writer jobs in Frederick, MD look for?

The top searched job categories for Service Writer jobs in Frederick, MD are:

Infographic showing various Service Writer job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,230 per year, or $24.1 per hour.

Service Writer

Transdev

Leesburg, VA • On-site

$23 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Transdev North America rating

6.5

Company rating: 6.5 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

79th of 99 rated public transport


Job description

We Are Hiring for a Service Writer in Dulles, VA!
Transdev in Leesburg, VA is hiring a Service Writer. The Service writer ensure efficient vehicle maintenance scheduling and manage orders. We are looking for customer service-oriented professionals who
are dedicated to safety.
Transdev is proud to offer:
  • Competitive compensation package of minimum $23.00 - Maximum $26.00

Benefits include :
  • Vacation: minimum of two (2) weeks
  • Sick days: 5 days
  • Holidays: 12 days; 8 standard and 4 floating
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities:
  • Open work request immediately upon receipt.
  • Close work request immediately upon completion of quality inspection.
  • Run and review reports as needed.
  • Answers shop telephones and schedule repair appointments.
  • Maintain vehicle information files.
  • Take road call information and dispatch mechanics or outside service.
  • Arrange pick-up of outside repairs.

Qualifications:
  • High school diploma or equivalent
  • Previous vehicle maintenance administrative experience preferred.
  • Strong data entry skills.
  • Computer literate with an advanced working knowledge of Microsoft Office.
  • Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:
  • The essential functions of this position require the ability to:
  • Push and pull objects, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
  • Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
  • Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
  • Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Operations Support
Job Type: Full Time
Req ID: 7663
Pay Group: QQR
Cost Center: 47660
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video .

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