Service Transition Manager Jobs in Allen, TX (NOW HIRING)

Join VitalCaring – Where Your Passion Changes Lives!
Territory to include: South Dallas (Desoto, Mansfield, Charlton, Red Oak, Midlothian)

Who We Are

Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.

What Sets Us Apart?

• Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future
• Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity.
• Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success.
• Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities.
• Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements.

Care Transition Coordinator – Hospice

Field-Based | Relationship-Driven | Referral Growth & Care Coordination

Role Overview

The Care Transition Coordinator (CTC) plays a vital role in connecting patients, families, and healthcare partners to VitalCaring's hospice services. This position serves as the primary liaison between referral sources and internal clinical teams, ensuring seamless, timely transitions of care.

This is a high-impact, relationship-driven role that blends healthcare sales, care coordination, and partnership development to support both patient outcomes and organizational growth.

Key Responsibilities

Referral Development & Sales Execution

• Serve as the primary liaison between referral sources, patients, caregivers, and clinical teams to ensure seamless care transitions

• Execute structured, effective sales calls including pre-call planning, relationship building, needs discovery, and closing

• Build and maintain strong relationships with referral partners through consistent communication and service excellence

• Develop and execute strategies to grow market share and drive referral volume

• Track, manage, and document sales activity across referral sources using CRM tools

• Achieve established referral and admission goals

Relationship Building & Collaboration

• Establish trusted partnerships with hospitals, physicians, case managers, and community stakeholders

• Collaborate closely with clinical and operational teams to support timely and appropriate patient admissions

• Represent VitalCaring professionally across all healthcare settings

• Participate in community outreach and events to promote services and strengthen partnerships

Care Coordination Support

• Facilitate smooth transitions for patients into home health or hospice services

• Communicate patient needs, risks, and updates to internal teams to support safe, effective care delivery

• Ensure accurate and timely documentation in CRM and EMR systems

Required Qualifications

• Bachelor's degree in Healthcare, Business, Marketing, or related field preferred (or equivalent experience)

• Minimum of two (2) years of healthcare or related sales experience

• Strong communication, relationship-building, and influencing skills

• Ability to manage multiple priorities in a fast-paced, field-based environment

• Proficiency with Microsoft Office and CRM systems

• Demonstrated ability to work independently and drive results

• Valid driver's license and reliable transportation

Preferred Qualifications

• Experience in home health, hospice, or post-acute care

• Existing relationships with referral sources (hospitals, SNFs, physician offices)

• Familiarity with EMR systems and healthcare referral processes

Work Environment & Expectations

• Field-based role with regular travel within assigned territory

• Frequent interaction with hospitals, skilled nursing facilities, and physician offices

• Fast-paced, goal-oriented environment focused on referral growth and patient access to care

• Requires strong time management, organization, and proactive follow-through

• Flexible schedule to meet referral partner and patient needs

Benefits

Health & Wellness

Medical, Dental, and Vision coverage

Pharmacy benefits

Virtual care and mental health support

Flexible Spending Accounts (FSA) and Health Savings Account (HSA)

Supplemental health and life insurance

Financial & Protection

401(k) with company match

Employee referral program

Prepaid legal services

Identity theft protection

Work-Life Balance & Perks

Generous paid time off

Pet insurance

Tuition and continuing education reimbursement

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.
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