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Service Transition Manager Jobs in Allen, TX (NOW HIRING)

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Service Transition Manager information

See Allen, TX salary details

$31.2K

$69.5K

$114.9K

How much do service transition manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service transition manager in Allen, TX is $69,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $79,100.00 per year, depending on experience, location, and employer.

What is the difference between Service Transition Manager vs Service Desk Analyst?

AspectService Transition ManagerService Desk Analyst
Required credentialsITIL certification, relevant IT service management experienceITIL foundation, basic IT support knowledge
Work environmentProject-based, involved in change and release managementHelp desk, frontline support, customer interaction
Employer and industry usageIT service providers, large organizations with complex IT servicesIT support centers, corporate IT departments

The Service Transition Manager focuses on managing the transition of new or changed IT services into live environments, requiring project management skills and ITIL knowledge. In contrast, the Service Desk Analyst provides frontline support to users, handling incidents and service requests. While both roles require ITIL certification, their responsibilities, work environments, and employer settings differ significantly.

What is the role of a Service Transition Manager?

A Service Transition Manager oversees the process of transitioning new or changed IT services into live operation, ensuring minimal disruption and smooth implementation. They coordinate activities across teams, manage risks, and ensure that service delivery meets organizational standards, often utilizing frameworks like ITIL.

ERP Migration Factory Manager (Epicor Kinetic)

Noblesoft Technologies

Dallas, TX • On-site

Contractor

Re-posted 2 days ago


Job description

JD :

The Factory Manager is responsible for leading the ERP Migration Factory for Kinetic upgrade programs, driving scalable, high-quality delivery through a POD-based execution model. This role ensures alignment across multiple Service Transition Managers, POD teams, and shared services to deliver predictable, efficient, and high-throughput customer migrations.


Required Skills & Experience

  • 16–20 years of experience in ERP delivery / large-scale transformation programs
  • Strong expertise in:
    • Kinetic or similar ERP / Kinetic upgrades and migrations
    • Factory / POD-based delivery models
    • Multi-team program management
  • Proven ability to:
    • Manage parallel large-scale migration programs
    • Drive delivery excellence at scale
  • Strong leadership and stakeholder management skills

Key Responsibilities

1. Migration Factory Leadership

  • Own and manage the end-to-end Migration Factory delivery model
  • Lead multiple Service Transition Managers (STMs) and POD teams
  • Drive a factory-style execution approach ensuring:
    • Standardization
    • Repeatability
    • Scalability of migrations

2. POD-Based Delivery Management

  • Oversee multiple Migration PODs, each consisting of:
    • POD Lead
    • Functional Consultant(s)
    • Developers
    • Testers
  • Ensure optimal POD utilization and throughput
  • Balance workload across PODs (POD 1…POD n) based on pipeline demand

3. Stakeholder & Team Governance

  • Manage and align with:
    • Service Transition Managers (3+ streams)
    • Functional Consultants across PODs
    • Technical Architect
    • Shared Reports Developer
  • Establish governance across:
    • Delivery cadence
    • Status tracking (RAG)
    • Risk & issue management
  • Act as the single point of accountability for delivery excellence

4. Capacity & Throughput Optimization

  • Align pipeline demand with factory capacity
  • Drive:
    • Resource planning across PODs
    • Skill alignment (functional vs technical vs testing)
  • Optimize:
    • POD productivity
    • Cycle time for migrations
    • Parallel execution of multiple upgrades

5. Technical & Functional Oversight

  • Work closely with:
    • Technical Architect for solution design and standardization
    • Functional Consultants for business process alignment
  • Ensure adherence to:
    • Epicor Kinetic upgrade best practices
    • Migration frameworks and tools
  • Oversee shared services like:
    • Reports development
    • Data migration POD

6. Data Migration & Shared Services Integration

  • Govern Data Migration POD:
    • POD Lead and development team
  • Ensure seamless integration between:
    • Migration PODs
    • Data migration teams
    • Reporting and AI tool teams
  • Drive data accuracy, validation, and reconciliation processes

7. Continuous Improvement & Automation

  • Leverage AI Tool Team to:
    • Improve migration efficiency
    • Automate repetitive tasks
  • Establish:
    • Best practices
    • Reusable assets
    • Knowledge repositories
  • Continuously improve factory KPIs:
    • Throughput
    • Quality
    • Cost efficiency