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Service Tech Manager Jobs in Cary, NC (NOW HIRING)

Robert Half

IT Manager/Director

Raleigh, NC · On-site

$180K - $200K/yr

Oversee day-to-day technology operations to ensure stable performance, service continuity, and ... Strengthen cybersecurity, backup, and access management practices to protect systems, data, and ...

Branch Civil

EQUIPMENT SERVICE TECH

Raleigh, NC

$41K - $69K/yr

Schedule services with job management to minimize production impact * Maintain records and paper work as required in a timely and legible manner * Own and maintain industry standard basic tools ...

The Branch Group

EQUIPMENT SERVICE TECH

Raleigh, NC · On-site

$41K - $69K/yr

Schedule services with job management to minimize production impact * Maintain records and paper work as required in a timely and legible manner * Own and maintain industry standard basic tools ...

The Branch Group

EQUIPMENT SERVICE TECH

Raleigh, NC

$41K - $69K/yr

Schedule services with job management to minimize production impact * Maintain records and paper work as required in a timely and legible manner * Own and maintain industry standard basic tools ...

twenty80.io

Workday Senior Technology Manager

Raleigh, NC · On-site

$165K - $185K/yr

... Technology Manager to lead its HRIS technology team and oversee the strategy, delivery, and ... Foster a collaborative, accountable, and service-oriented team culture Required Qualifications

Plexus Corp.

Life Sciences Technology Manager

Raleigh, NC · On-site

$117K - $176K/yr

... service some of the world's most transformative products, including advanced surgical systems ... The Life Sciences Technology Manager will be a technical contributor to the team, who will drive to ...

PBV

Beverage Equipment Service Tech A

Garner, NC · On-site

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to join our team. Who We Are ... Maintains and manages equipment, including diagnostics, repair, and testing components using ...

PBV

Beverage Equipment Service Tech A

Garner, NC · On-site

Pepsi Bottling Venturesis seeking a Beverage Equipment Service Tech A to join our team. Who We Are ... Maintains and manages equipment, including diagnostics, repair, and testing components using ...

Amazon

IT Manager, Ops Tech Solutions (OTS)

Garner, NC · On-site

We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of ... PREFERRED QUALIFICATIONS - Knowledge of hardware architectures - Experience with system management ...

First Citizens Bank

Manager IT

Raleigh, NC

This frontline management role provides leadership for a technology operations team supporting ... Experience leading incident response and service restoration activities within mission-critical ...

First Citizens Bank

Manager IT

Raleigh, NC

This frontline management role provides leadership for a technology operations team supporting ... Experience leading incident response and service restoration activities within mission-critical ...

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All JobsService Tech JobsService Tech Manager JobsService Tech Manager Jobs in Cary, NC

Service Tech Manager information

See Cary, NC salary details

$31.5K

$76.7K

$157K

How much do service tech manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service tech manager in Cary, NC is $76,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $85,200.00 per year, depending on experience, location, and employer.
What cities near Cary, NC are hiring for Service Tech Manager jobs? Cities near Cary, NC with the most Service Tech Manager job openings:
Service Tech Manager jobs near you
Infographic showing various Service Tech Manager job openings in Cary, NC as of June 2026, with employment types broken down into 43% Full Time, 49% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,729 per year, or $36.9 per hour.

Technology Manager, Intelligent Mobility

WSP

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

Position Summary

The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day-to-day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go-live, hyper-care, and knowledge transfer to Project Closeout.

The Technology Manager is the primary technical interface to WSPs client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.

Key Responsibilities

Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.

Own end-to-end planning, coordination, execution, and control of the three CCT technology domains - contact center technology, data network/security, and IT Service Desk - ensuring integrated delivery across all three.

Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back-office/case-management environment.

Oversee data network and security delivery, ensuring the solution meets applicable public-sector security, privacy (e.g., PCI, PII), and conformance requirements.

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.

Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.

Direct hyper-care support immediately following go-live, ensuring rapid triage and resolution and operational stability through the stabilization period.

Plan and execute structured knowledge transfer - documentation, runbooks, and training for client and operations teams - culminating in formal Project Closeout and transition to steady-state operations.

Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.

Required Qualifications

Senior IT professional with a demonstrated record delivering complex, multi-workstream technology programs as a single point of accountability.

Public sector IT service delivery experience, including delivery governance and client-facing accountability in a contractual environment.

Hands-on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back-office/case-management integration.

Strong command of the full delivery lifecycle - implementation, go-live, hyper-care, knowledge transfer, and closeout.

Working knowledge of data network/security and IT Service Desk / ITSM operations.

Excellent written and verbal communication; able to serve as the client-facing technical lead.

Based in or willing to relocate to the Raleigh, NC area.

Preferred Qualifications

Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back-office system implementations.

PMP and/or ITIL certification.

Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 

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