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Service Tech Manager Jobs in Cary, NC (NOW HIRING)

Position Summary The Technology Manager is the Contractor's single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT ...

Equipment Service Technician About Us Carrols Corporation is the largest BURGER KING franchise. We ... Reporting to the District Manager, the candidate will be responsible for completing the duties ...

Equipment Service Technician About Us Carrols Corporation is the largest BURGER KING franchise. We ... Reporting to the District Manager, the candidate will be responsible for completing the duties ...

Equipment Service Technician About Us Carrols Corporation is the largest BURGER KING franchise. We ... Reporting to the District Manager, the candidate will be responsible for completing the duties ...

Our experienced service technicians will work side by side with branch managers, dispatchers and other experienced technicians and trainees. The growth of SPATCO and its employees depends on our ...

Our experienced service technicians will work side by side with branch managers, dispatchers and other experienced technicians and trainees. The growth of SPATCO and its employees depends on our ...

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager ...

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager ...

Life Sciences Technology Manager

Raleigh, NC · On-site

$117.90 - $176.90/hr

In this role, the Technology Manager will be an integral member of the market sector Engineering ... engineering services and manufacturing to comprehensively understand client's needs. * Assist ...

New

Identify opportunities for enhancing efficiency and safety in equipment management. * Partners with ... Participates in in-service education sessions and related training to increase personal knowledge ...

Schedule services with job management to minimize production impact * Maintain records and paper work as required in a timely and legible manner * Own and maintain industry standard basic tools ...

EQUIPMENT SERVICE TECH

Raleigh, NC · On-site

$41K - $69K/yr

Schedule services with job management to minimize production impact * Maintain records and paper work as required in a timely and legible manner * Own and maintain industry standard basic tools ...

Schedule services with job management to minimize production impact * Maintain records and paper work as required in a timely and legible manner * Own and maintain industry standard basic tools ...

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Success Manager role offers growth potential opportunities, professional development ... Supporting technology projects aimed at improving service. * Training: Ability to guide and train ...

Customer Service Technology Specialist

Cary, NC · Hybrid

$15.75 - $20.75/hr

The Customer Success Manager role offers growth potential opportunities, professional development ... Supporting technology projects aimed at improving service. * Training: Ability to guide and train ...

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Showing results 1-20

Service Tech Manager information

See Cary, NC salary details

$31.5K

$76.7K

$157K

How much do service tech manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service tech manager in Cary, NC is $76,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $85,200.00 per year, depending on experience, location, and employer.

What cities near Cary, NC are hiring for Service Tech Manager jobs?

Cities near Cary, NC with the most Service Tech Manager job openings:

Infographic showing various Service Tech Manager job openings in Cary, NC as of June 2026, with employment types broken down into 43% Full Time, 49% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,729 per year, or $36.9 per hour.

Technology Manager, Intelligent Mobility

WSP

Raleigh, NC • On-site

$90 - $120/hr

Other

Re-posted 16 days ago


WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

18th of 72 rated business consultants


Job description

Position Summary

The Technology Manager is the Contractor’s single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day‑to‑day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go‑live, hyper‑care, and knowledge transfer to Project Closeout.

The Technology Manager is the primary technical interface to WSP’s client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.

Key Responsibilities
  • Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.
  • Own end‑to‑end planning, coordination, execution, and control of the three CCT technology domains — contact center technology, data network/security, and IT Service Desk — ensuring integrated delivery across all three.
  • Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back‑office/case‑management environment.
  • Oversee data network and security delivery, ensuring the solution meets applicable public‑sector security, privacy (e.g., PCI, PII), and conformance requirements.
  • Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.
  • Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.
  • Direct hyper‑care support immediately following go‑live, ensuring rapid triage and resolution and operational stability through the stabilization period.
  • Plan and execute structured knowledge transfer — documentation, runbooks, and training for client and operations teams — culminating in formal Project Closeout and transition to steady‑state operations.
  • Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.
Required Qualifications
  • Senior IT professional with a demonstrated record delivering complex, multi‑workstream technology programs as a single point of accountability.
  • Public sector IT service delivery experience, including delivery governance and client‑facing accountability in a contractual environment.
  • Hands‑on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back‑office/case‑management integration.
  • Strong command of the full delivery lifecycle — implementation, go‑live, hyper‑care, knowledge transfer, and closeout.
  • Working knowledge of data network/security and IT Service Desk / ITSM operations.
  • Excellent written and verbal communication; able to serve as the client‑facing technical lead.
  • Based in or willing to relocate to the Raleigh, NC area.
Preferred Qualifications
  • Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back‑office system implementations.
  • PMP and/or ITIL certification.
  • Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.
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