Service Tech Manager Jobs in Pennsylvania (NOW HIRING)

Job Description

 IT Manager

Job Ref.: 3186

Role: Information Technology

Relocation Available: Yes

Industry: I.T.

Location: Pennsylvania

Town / City: Central PA area

Job Type: Permanent full-time

Job description:

The IT Manager's role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the organization. The IT Manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT Manager will also define and implement IT policies, procedures and best practices.  The IT Manager reports to the Chief Financial Officer General Responsibilities:  Lead the IT department's operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources. Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment. Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Oversee provision of end-user services, including help desk and technical support services. Work with stakeholders to define business and systems requirements for new technology implementations. Keep current with the latest technologies. Manage financial aspects of the IT department, including purchasing, budgeting and budget review. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Approve and oversee projects and project portfolio. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision. Develop requests for proposal. Negotiate and administer vendor, outsourcer and consultant contracts and service agreements. Practice asset management for IT hardware, software and equipment. Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions. Establish and maintain regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent IT activities. Skills Required:  Bachelor's degree and six years of related work experience. Strong technical knowledge of telecommunications, network and PC operating systems. Strong technical knowledge of current network hardware, protocols and standards. Extensive application support experience. Proven experience in IT infrastructure planning and development. Excellent understanding of the organization's goals and objectives. In-depth knowledge of applicable data privacy practices and laws. Strong understanding of human resource management principles, practices and procedures. Strong understanding of project management principles. Strong leadership skills. Excellent written and oral communication skills. Excellent interpersonal skills. Ability to conduct and direct research into IT issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Ability to perform general mathematical calculations for the purpose of creating business cases, budgets and so on. High level of self-motivation. Keen attention to detail. Proven analytical, evaluative and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Extensive experience working in a team-oriented, collaborative environment.

Bottom Line Requirements:

1.  Bachelor's degree.2.  6+ years of related experience as an IT Manager or Supervisor in a manufacturing company.3.  Strong technical knowledge of telecommunications, network and PC operating systems.4.  Extensive application support experience.5.  Proven experience in IT infrastructure planning and development.6.  Salary expectations.

Additional Information

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