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Service Support Jobs in Indiana (NOW HIRING)

Services & Supports

Direct Support Professional

IN · On-site

$18.18/hr

Locations- Indianapolis West & East, South, Carmel * Part Time positions available Day Services DSP- Support individuals in a facility and community setting by developing and implementing a variety ...

Thor Motor Coach, Inc.

Dealer Support

Wakarusa, IN · On-site

$15.50 - $20/hr

Thor Motor Coach is hiring a Dealer Support Representative to join our Customer Service Team in Wakarusa. This position is the first interaction with our company when trying to obtain assistance with ...

Netpace

Services Support Rep

Indianapolis, IN · On-site

Dec 31, 2021 Duration: 3-6 months (Possibility for Contract to Hire or extension if a need arises) Current Shift: 8am- 5pm Our Support Service Desk agents provide excellent customer service by ...

Selerix

Benefits Support Representative

Indianapolis, IN · On-site

$16.25 - $20.75/hr

Benefits Support Representative (Level 2) Department: Client Success Reports To: Manager, Benefits ... A track record of consistent quality and resolution in a structured service environment * Prior ...

Selerix

Benefits Support Representative

Indianapolis, IN · Remote

$16.25 - $20.75/hr

Benefits Support Representative (Level 2) Department: Client Success Reports To: Manager, Benefits ... A track record of consistent quality and resolution in a structured service environment * Prior ...

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Service Support information

What is a service support?

A Service Support role involves assisting customers or clients by resolving issues, answering queries, and ensuring smooth operation of services. Service Support professionals may work in IT, customer service, or technical support, depending on the industry. They often handle troubleshooting, provide information, and escalate complex problems to specialized teams. The goal is to maintain high customer satisfaction by delivering prompt and efficient support. Strong communication skills and a problem-solving attitude are essential for this role.

How does a service support professional typically collaborate with other departments to resolve customer issues?

Service Support professionals frequently act as a bridge between customers and internal teams such as technical support, sales, and operations. When they receive complex inquiries or service requests, they coordinate with the respective departments to gather information, escalate issues, and ensure timely resolution. Effective communication and documentation are essential, as Service Support staff must update all parties involved and follow up to verify that customer needs are fully addressed. This collaborative environment helps ensure a positive customer experience and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a service support professional, and why are they important?

To thrive as a Service Support professional, you need strong problem-solving abilities, customer service skills, and often a background in IT or business administration. Familiarity with ticketing systems like ServiceNow, CRM tools, and basic troubleshooting platforms is typically required. Excellent communication, patience, and teamwork are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and smooth operation of support processes.

What is the difference between Service Support vs Customer Service Representative?

AspectService SupportCustomer Service Representative
Required CredentialsTypically technical certifications or training in product/service supportCustomer service or communication skills, sometimes basic certifications
Work EnvironmentTechnical settings, call centers, on-site supportCall centers, retail, office environments
Employer & Industry UsageTech, manufacturing, telecom industriesRetail, hospitality, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingHandling customer inquiries, service satisfaction

Service Support roles focus on technical assistance, troubleshooting, and resolving product or service issues, often requiring specialized certifications. Customer Service Representatives primarily handle customer inquiries, complaints, and service requests, emphasizing communication skills. While both roles involve assisting customers, Service Support is more technical, whereas Customer Service Representatives focus on customer relations and satisfaction.

Service Support jobs near you
Infographic showing various Service Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Direct Support Professional

IN • On-site

Services & Supports
See more jobs at Services & Supportsexternal

$18.18/hr

Full-time, Part-time

Re-posted 3 days ago

Job description

Noble has a variety of Direct Support Professional (DSP) positions, at different locations and various shifts.
Click here to learn more: https://www.youtube.com/watch?v=aPSN6h4d5B8
If you are reapplying for DSP role, please email j.ordas@mynoblelife.org
Community Living DSP- Support individuals in their homes in all aspects of daily life. (i.e., transportation, cooking, cleaning, getting out in the community, personal care, etc.)
  • Shifts- Day, Evening, Overnight, Weekends
  • Locations- Indianapolis, Noblesville, Brownsburg, Carmel and Fishers
  • Full Time and Part Time positions available

Community Exploration (including respite/PAC) DSP- Support individuals in person-centered activities in community and/or home. (i.e., parks, museums, shopping, library, leisure activities, in home - preparing simple snacks/meals, movies, playing board games etc.)
  • Shifts- Morning, Afternoons, Weekend Days
  • Locations- Indianapolis West & East, South, Carmel
  • Part Time positions available

Day Services DSP- Support individuals in a facility and community setting by developing and implementing a variety of client driven activities and programs.
  • Program Hours: Monday through Friday 9am to 3:30pm
  • Shifts- Day (Typically 9am to 3pm but actual shift times may vary)
  • Locations- Indianapolis West & East side, Noblesville, Southwest Indianapolis
  • Full Time and Part Time positions available

General Direct Support Professional Duties:
Understand and implement Individual Support Plans (ISP) of individuals served. ISP's may include, but are not limited to, teaching, assisting, facilitating, and building on the individual's strengths in the following areas: health and safety, recreation, social skills, self-advocacy, employment, personal hygiene, meal planning and food preparation, shopping, budgeting and bill payment, and housekeeping and laundry.
  • Assess, implement, and evaluate progress on identified goals/outcomes for individuals assigned, in accordance with the Individual Support Plan.
  • Provide direct, interactive supervision, instruction, and training in a variety of life skill areas, such as: independent living skills (meal preparation, financial management, etc.); art, music, and leisure activities; social skills and relationship-building; and health and safety.
  • Understand and implement the strategies and techniques in Behavior Support Plans, as applicable.
  • Administer medication as prescribed by the individual's health care provider and in compliance with medication administration standards and document such information in accordance with the individual's support plan, physician's orders, and agency procedures.
  • Identify adaptations and/or alternative supports so that each individual may actively participate in all activities of their choice.
  • Assist supervisor in designing and implementing an effective daily schedule that meets identified service standards and includes activities that are meaningful to individuals served.
  • Provide transportation to and from community activities for individuals served using personal and/or agency vehicles.
  • Promote, facilitate, and establish linkages and community supports for individuals served.
  • Assist in planning and implementing age appropriate, functional curriculum as outlined in daily activity plans for group and individual activities.

Requirements
To be successful, you must:
  • Must be 18 years of age or over.
  • High school diploma, GED or HSE.
  • Valid driver's license, reliable vehicle and auto insurance with coverage limits of $25,000/$50,000 for bodily injury liability and $50,000 for property damage.
  • Must be able to lift and/or transfer up to 50 lbs.; stand, walk, bend and reach frequently throughout the workday.
  • Prefer 6 months of work experience in a human services field and/or experience with individuals with disabilities
  • Pass a drug screen and background check.
  • Home Health Aid/CNA or NADSP credential a plus!

Salary Description
$18.18/hr

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